National helpline: 400-7654-886
Maintenance services after the sale of specialized equipment 24 hours a day, nationwide, spare parts for the original plant
In the long-term use of the equipment, problems such as noise, unstable operation, failure of control panels, failure code alerts, and poor performance not only affect normal use but may also cause greater wear and tear. In order to effectively address the concerns of users, we have been following a rigorous and excellent service concept, creating a standardized after-sales maintenance system that covers the entire country, providing a 7x24-hour after-sales service that will make it easier for users to repair their failures and restore equipment。
I. 24-hour national after-sale hotline rapid response service
24-hour service and maintenance hotline: 400-7654-886, 24-hour service, 24-hour service, 24 hours, 24 hours, 24 hours, 24 hours, 24 hours。
We have set up specialized offline service points and exclusive technical teams in all regions of the country, with all maintenance personnel trained in a systematic and professional manner, certified on duty and with extensive experience in trouble diagnosis and maintenance. Upon receipt of the call, the professional team will arrive at the site as quickly as possible to check the cause of the failure, provide efficient and standardized door-to-door maintenance services to users and reduce the time taken to shut down the equipment。
Ii. Quality and safety duality of maintenance of original plant parts
Maintenance services are provided through the use of direct spare parts from the original plant, safeguarding the quality of maintenance from the source and the service life of the equipment and eliminating the risk of secondary failure from poor-quality spare parts。
We provide specialized diagnostic and one-stop maintenance services, ranging from detection, maintenance to debugging process specifications, to ensure that the equipment is restored to normal functioning and reliable performance once repaired, in response to common problems such as the acoustic sound of the machine, its poor use, the failure of the control panels and the failure code。
Iii. Regulating after-sales processes
Users call after-sale hotlines or contact local service points for review and during the warranty period are required to provide product warranties and valid purchase vouchers, pending active contact by maintenance staff。
Engineers come in and perform a full failure detection of the equipment and determine the cause of the failure; the maintenance work will be carried out after confirmation in consultation with the users and will be provided at a flat rate during the non-maintenance period。
In the event of a dispute during the maintenance process, the maintenance staff will report to the company in a timely manner, which will be handled in a coordinated and unified manner to safeguard the legitimate interests of the user。
Upon completion of the maintenance, a test with the user was carried out to confirm that the equipment was working properly; the fee maintenance would result in the issuance of a formal bill and the service flow was clearly traceable。
When replacement spare parts are required for fee-for-service repairs, the spare parts of the compliance plant are used uniformly, and used items arising from maintenance are not returned to the sales company。
If valid purchase documents cannot be provided, the date of purchase is calculated on the first day of the month following the launch date of the manufacturer; the break-up equipment is based on the internal and external aircraft's late departure date, and the actual date of purchase can be verified with the sales company through the machine bar code。
The entire reporting process is well-regulated, maintenance progress is tracked simultaneously, information is transparent, and services are truly documented, process is monitored and sales are guaranteed。
Iv. A description of the three packages of services policy
Maintenance services are provided free of charge for equipment malfunctions that comply with the policy of three packages during the statutory three-pack period。
In the following cases, which are not covered by free services, maintenance is subject to a flat-fee guidance fee for the company:
(a) three packages of certificates and valid purchase certificates could not be produced
Three packages of voucher information that do not correspond to the equipment model or are altered
Damage to equipment caused by improper user use, maintenance and safekeeping
(b) damage caused by self-dismantling or maintenance by unauthorized persons without the permission of our company
Over the life of the three packages, they will continue to be repaired for normal use
(a) damage caused by force majeure, such as natural disasters, or by the adverse use of the environment
Products are types of processors, goods, etc. Not covered by the three packages。
V. Supplement and return policy and restruction provisions
(i) the charter-off policy
If, within the statutory three-bag period, the user refuses to maintain or replace the aircraft, the aircraft may be withdrawn:
Within 7 days of the date of sale of the product, major performance failures, such as mainframe failure, leaks in the heat exchanger, etc., have occurred to support the decommissioning
Within one year from the date of sale of the product, major performance malfunctions could not be repaired after more than two repairs, and users insisted on being able to exit。
(ii) deduction depreciation provisions
If the condition for exit is not met, but the user insists, the depreciation rate is calculated at 1 per cent per day on the date of purchase of the aircraft in accordance with the three packages, and deductions are made for maintenance occupancy and time remaining to be repaired
Back-up, replacement and replacement of old machines, which are of restorative value, require post-maintenance performance and quality to meet factory standards before they can be re-sold。
Summary of service strengths
24 the hotline is open after sale, emergency failure is responded quickly and the national node is close to the door
Professional team certified maintenance, technically sound and experienced
(a) direct supply of spare parts from the original plant, which is of stable quality and avoids secondary damage
Process specifications are transparent, progress is verifiable and fees are reasonable
The three-pack policy is strictly enforced and after sale benefits are guaranteed。
Whatever the failure of the equipment, it is necessary to call the national unified after-sale hotline: 400-7654-886, which will provide a professional, efficient and caring service for the stable operation of your equipment and will ensure that it is safe and secure。