Why is there almost no artificial service? Where's the customer service

Key Point:I was suddenly blocked, and i couldn't get anything on the phoneCustomer serviceIt's all there isRobotI don't know what i'm losing. I just said, "please do as you're told." i wonderQuestionYou don't even have a real customer service? I've been searching the internet for comments, and i've been so angry that no one's answering any callsTo be honest, it's cheaper to use robots to get past it. It's only our usual users who think it's bad luck。