We've broken the net. We can't get through to the customer service. Who's to blame? On the evening of august 30, shanghai telecommunications suddenly broke wide-area off the grid, and broadband and mobile phone signals went on strike together, with a number of netizens calling out: the whole night seemed to have been abandoned by the world。
That's how things started. During the same night, users in the districts of kating, pudong, poshan and yangpo discovered that the broadband in their homes had suddenly broken down and their cell phone signals had disappeared. The first person to react began to check: rebooting the cat, rebooting the router, checking the balance of the phone bill, one of the same things, and it turned out to be well equipped, well charged, and no internet. Then it became clear on the internet that it was not a problem for your family, but that telecommunications had gone through a wide range of malfunctions。
Even more pressing is the fact that the channels of recourse are “paralyzed”. A large number of users have called the hotline 10,000, which has a busy voice and is not connected at all. Some people turned to the telecom app and the applets for online coverage, and as a result, the two corridors were paralysed and the pages were unpaved and submitted unresponsive. Only social platforms such as microblogging, friends' circles and the so-called "space-to-collar" will finally know that more than one of them is off the grid. As at the time of the submission, official shanghai telecommunications had not issued any explanation for the failure。
It's worth mentioning that this is not the first time that shanghai telecommunications has been “lost”. In the evening of 26 august 2024, some of the cloud broadband subscriptions in shanghai were unusual and resumed within 35 minutes; in the early hours of 31 march 2026, there was a city-wide break-off, which lasted 20 minutes to one hour. The reasons for these two failures have so far not been clearly stated。
There are several speculations on the internet as to why this break should be made. Some netizens believe that the core network equipment is malfunctioning, after which both broadband and cell phone signals are broken, suggesting that the problem is likely to be found in the more basic backbone; others argue that the engine room or cable may have been dug out, affecting multiple areas; and others question the implications of network upgrades or cuttings, which could have occurred at late-time peaks. These statements are mere speculations, but for specific reasons they await an official response。
Communications networks are like urban veins, which are not normally felt, and when broken, payments, taxis, door closures, and offices are all implicated。InfrastructureThere's no reason for the situation in the last three days, and it's time to take care of it. Did you cut off the net last night
