Cfan has stressed the importance of laptop maintenance in the 10 notes you have to understand after the sale of laptops, and we will then conduct a more detailed post-sales survey of the mainstream laptop brands. Now, let's get to the warranty strategy for the united nations products。
Commercial differences in consumption
Under the umbrella of the consortium, there are product lines such as saviors, little new, yoga, ideapad, yanxian, thinkpad and thinkbook, which vary more or less in terms of sale. As can be seen from the summary of the authors (see table), the bookbooks that locate consumer groups have a two-year warranty period, but only support a one-year warranty; the bookbooks that locate businesses support only one-year quality assurance, but, in addition to the skyline series, provide home-to-door maintenance services, some of the high-end thinkpad series also have limited global coverage and the think premium support plus plus service, which can provide one-year accident security and data recovery services。
After sale in the consumer category
As a game book brand under the umbrella of the consortium, the saver offers a number of value-added services after two years of service delivery, such as a 7x9-hour telephone consultation, which allows users to perform a 7x24 online moon service through computer housekeeper software. In addition, when rescuers purchase memory or hard disks, they can obtain after-sale service centres for free upgrades。
A small new series of light copies also has a two-year service dedicated to a 7x12-hour micro-credit service, which helps users to switch office's office suites, travel to the campus network and tap short videos. The series also supports the online moon service and lacks free upgrades and priority numbers compared to those of the rescuers。
The yoga is located on a small new level, so it has an exclusive 800 phone number for it, and it can experience the same quality of software as the saver, the ps, the cad, etc. As an introductory brand in consumer notebooks, the consortium does not think that after-sale information has been added to the product pamphlet of ideapad, but only knows that it also has two years of after-sale and basic online services。
Brief description of commercial sales
One year of quality assurance, even for a $100,000 high-end machine. The only exception is the thinkpad x1 series, which allows users to scan the hand-to-hands code after purchase and which, upon successful registration, will benefit from an additional two-year service。
Compared to consumer products, the business notebooks support 7 x 24-hour manual lines and can be answered whenever a problem arises。
The low-end sequences in the business notebooks of yanxing, thinkbook, thinkpad e and thinkpad s, which, apart from the skyscrapers, supported door-to-door maintenance, freeing users from the hardship of running into after-sales service centres. The characteristic of thinkpad e is to support limited global coverage, while thinkpad s is entitled to accident protection for 100 days after being released from the plant - the notebook can also be repaired free of charge for damage caused by water entry, squeeze, etc。
With regard to high-end machines such as thinkpad t, x, p and x1, the tink premium support plus is supported, with a one-year contingency security service and a data rescue service。
It is important to note that specific types of countries and areas that are eligible for global protection require consultation with the consortium's global interinsurance hotline。
Some recommendations
The user of the laptop can view the actual warranty period of the product through pre-assembled jc software. If you need longer quality assurance, you can buy an official extension service。
In general, the advantage of the sale of the underlying notebooks is that there are more offline service points and a variety of online counselling platforms, but there are no bright spots for post-sale hours and special services。
