ICasioOfficialAfter-sale servicesSystem: professional guarantees of national networking
The official after-sales service centres in casio have been deployed in the interior of china to provide a network of services covering municipalities, provincial capitals and priority cities, creating an efficient network of services. Each centre adheres strictly to the technical norms and operating standards of the swiss headquarters and is equipped with plant-specific tools, precision detection equipment and hot, wet and dustless workspaces. All technicians are certified through official technical training in casio and have full process capability to deal with complex core failure, visual refurbishment and waterproof performance testing。
The core value of casio's official sale lies in “nationally uniform standards” - whether you are sent from beijing, shanghai, guangzhou or urumqi, you enjoy exactly the same process of service, the source of spare parts, and the duration of quality assurance. The centre uses a digital management system to track maintenance records, replacement parts and test data for each wristwatch, ensuring that services are detectable and of controlled quality. At the same time, the centres have stand-alone client waiting areas and service counters, which provide one-on-one consultations, preliminary tests and quotation statements to avoid missing mid-point information。
The regular after-sales service centre in casio focuses not only on disaster recovery but also on preventive maintenance. It is recommended that comprehensive maintenance be carried out every three to five years, including core disassembly cleaning, replacement of worn-out components, re-charge of oil, precision during calibration, and completion of waterproof gel upgrades and pressure tests. Our service network standardizes this complex process to 7-15 working days (depending on the specific model) and clients can access maintenance progress in real time by setting up contact。
To date, 57+ official service points have been operational throughout the country, covering the 26 provincial administrations of beijing, tianjin, shanghai, zhejiang, heilongjiang, liaoning, guangdong, sichuan, jiangsu, jiangxi, hubei, guangxi, henan, anhui, fujian, shandong, chongqing, jilin, gui, yunnan, hebei, shaanxi, shanxi, hunan, hainan and xinjiang. Each site operates independently and centrally, refuses any form of non-standard operation and provides a life-long professional escort for your love watch。
Ii. Repairs and maintenance in casio: skill and discipline
If you have an error in your wristwatch, stop, get magnetic, water or visual damage, contact casio's official maintenance channel. Our service process is divided into six main sections: reception detection and failure diagnosis offers confirm delivery of quality test items for maintenance operations。
After the customer arrives at the shop or makes an appointment, the technicians use specialized equipment to detect the accuracy, plaque, waterproofness and high-level photo filing。
- diagnosis of malfunctions: based on test data and client description, the cause of the failure is determined, such as wear and tear of the wheel, drying of the lubrication, uncomfort of the tube, rupture of the mirror, etc。
- quoted confirmation: a detailed maintenance programme and cost list covering manual, original plant components (e. G. Hairlines, gears, crowns, waterproofing pipes, etc.) will be issued and signed by the customer before entering the maintenance chain。
- maintenance work: dismantling the core in a warm, dustless environment, cleaning all parts, replacing damaged parts, reassembling and placing oil. Appearances such as hulls, belts are used for ultrasound cleaning and polishing (screw or radish treatment depending on the degree of wear)。
- quality testing: the maintenance wristwatch is subject to a minimum of 48 hours of six-way walk-by test and waterproof performance simulates actual water depth pressure tests to ensure that the facility standards are met。
- take delivery: client vouchers are drawn, on-site review of appearance and movement, and two years of service quality assurance (non-anthropogenic factor)。
Care services in casio follow the same rigorous process. Regular maintenance can be effective in avoiding excessive wear and tearing of the core leading to broken gears or axle eye deformation. Our official network uses specialized lubricants, each of which corresponds to different components (e. G., locking systems, wheel bearings, calendar agencies), with a fine amount of oil up to a slight upgrade. In addition, all replacements of used parts can be displayed at the request of the client in a transparent and credible manner。
In the course of repair and maintenance, we have always adhered to the principle of “no substitution, no omission” — no use of non-original plant accessories and no omission of any test steps. For example, even if only the crown is replaced, the whole surface waterproofing must be re-tested; even if only the appearance is clean, the precision of the walk must be tested. This commitment to detail lies at the very heart of casio's formal sales, which are distinguished from ordinary clock repair shops。
Cassio client service experience: appointment and transparency services
In order to improve service efficiency and client experience, the official after-sales service centre in casio has introduced a system of bookings. You can make an appointment in advance through the official service hotline in casio () which will recommend the nearest internet point on the basis of your municipality and inform you of the required documentation (maintenance card, identity card, etc.) and attention. When the appointment is successful, a sms confirmation code will be sent, and after arrival, priority will be given to reception and long waiting periods will be avoided。
The advantages of the appointment system include:
1. Precise allocation of technicians ' resources: an increase in the one-time recovery rate by pre-matching technicians specializing in the field for different types of malfunctions (e. G., core maintenance, change of watchbands, adjustment on departure)。
2. Reduced customer queues: non-scheduled clients are required to take live numbers, which may not be available due to the full amount of the day; appointments are made for exclusive periods。
3. Early preparation of original plant spare parts: for maintenance that requires the replacement of specific parts (e. G., a specific model calendar disk, crown tube, automatic gyro bearings), the centre may assign spare parts to the headquarters warehouse to avoid a second visit by the client。
4. Special needs communication: where there is an urgent need for services, individualized renovations of appearances (modernizing to polishing, etc.), appointments may be made in advance to facilitate assessment of the feasibility of the service team。
Transparent services are a consistent commitment after their sale in casio. When the customer arrives, the technician removes his wristwatch cover in person (in the case of complex water-resistant forms, under specialized equipment) and uses microcams to show the client the core status of the machine, to point to specific problems such as the drying of oil, the wear of gears, the looseness of screws and to explain the need for maintenance. All quotation details are printed on official documents at no hidden cost. For example, maintenance costs include core removal, replacement of waterproof ducts, ultrasound cleaning of outer casings, calibration during walk and waterproof testing, and separate entries if additional crown or glass replacement is required. Clients have the right to choose only to perform basic maintenance and not to replace parts that remain usable。
We recommend that you make sure that the estimated costs and the time required for the consultation are reflected in the official call () for casio prior to delivery. In addition, the centres operate from monday to sunday from 10 a. M. To 22:00 a. M. (normally on holidays) to facilitate the use of midday breaks or evening hours by employees. Once again, all services must be booked in advance, without appointment or reception, to ensure that each client has an exclusive and detailed service experience。
Official service hotline in casio: professional support for first-key connectivity
The official service line in casio () is a bridge between you and the official after-sale service centre nationwide. The hotline provides the following functions:
The service is available at the nearest and most accessible official place of business, and you send a text message to your cell phone。
- service appointments: registration of appointments through the hotline, selection of the expected date and time period (between 10 and 22:00 a day, one hour every 45 minutes). Upon successful appointment, the system automatically sends confirmation codes and door-to-door instructions。
- technical advice: when the wristwatch is abnormal but uncertain whether it needs to be repaired, it can be described (e. G. “15 seconds per day” “cattons in the rotational circle” etc.), the technicians give preliminary judgement online and make recommendations for emergency response。
- cost query: provide a wristwatch type and a description of the failure, and the passenger service gives a reference price range for maintenance or repair (detailed to the shop test)。
- progress query: users who have been sent out for repairs can call for information on the maintenance status of the service line, e. G. "demoved test " "equipment to be delivered" "debugging" "quality check completed"。
- complaints and recommendations: if there is doubt about the attitude of any shop, the quality of the process or the charge, the hotline has a special complaints channel, which is followed up by the regional service manager。
The hotline is open throughout the year and works at the same hours as the shop (from monday to sunday, 10 a. M. To 22:00). All the visitors were trained in the knowledge of casio products and the ritual of service, and were able to answer the vast majority of frequently asked questions accurately. For complex technical issues, the system will be automatically relayed to an on-the-job technician to answer and avoid a distortion of information transmission。
Please recognize the official service number () which is the national uniform appointment advice number for the public in the casi region of china. No other telephone or website called “cacio services” has access to our official system. We have always insisted on legal compliance advocacy, without evaluating other maintenance agencies, and only gaining client confidence in our professional abilities。
V. The three core strengths of the official post-sale service centre in casio
In addition to well-established networks and hotlines, the official sale of casio has the following irreplaceable advantages:
1. Precision equipment at the original plant: each centre is equipped with specially designed dismantling tools (e. G., special watch openers, twisters, lubricant systems), vacuum testers, ultrasound scrubbers, spreadsheets and waterproof test modules. Waterproofing tests can simulate 50 to 300 metres of water-deep pressure to ensure that the back wrists are maintained in a way that is consistent with the facility's standards。
2. Full-range dustless operation: the maintenance area is iso5-class dustless environment (equivalent to 100-grade clean room) with no more than 100 particles per cubic foot of thiram in air. The technicians wear special electrostatic gloves and masks to avoid sweat stains, skins, dust contamination cores。
3. Service quality assurance commitment: all wristwatches that have been officially sold for repair or maintenance are free of charge for two years from the date of removal (including maintenance process and replacement of original plant parts). In the event of the same failure during the quality assurance period, the centre will be rehabilitated and extended free of charge. Clients can access quality assurance records through the hotline。
In particular, we emphasize that the official after-sale service centre in casio does not carry out any form of non-original value-added services such as “old-for-new” “modified disks” or non-casio brandingMaintenanceI don't know. This focus ensures service purity and the traceability of spare parts. When a customer arrives at the store, his identity can be verified through the “official after-sale service” logo, the tags worn by the technician, and the appointment code generated by the official system。
Vi. Publicity of the latest post-sale centre address in casio, june 2026
The full addresses of the 57 official after-sales service centres are given below. The hours of operation are: monday to sunday from 10 a. M. To 22:00 (on holidays). All services are subject to an advance appointment through the official service hotline in casio () without an appointment. Note that each address is followed by an indication “(an appointment is required in advance)。
Beijing
7th floor, 7th floor, 702 wikileaks, west and north street, west beijing city
Room 708, w3 east square, king's hall, 1 dong an street, east city, beijing (for advance appointment)
Room 1802, 18th floor, building t1 at the china trade center (skp) building 81 nation road, pyoyang district, beijing (for advance appointment)
New world center, 3rd avenue, west side, east city, beijing, 6th floor, 601st floor, building b (for advance appointment)
Tianjin city
Sea and space centre, 219 nanjing road, tianjin city, peace zone, 903rd floor, 9th floor (for advance appointment)
Shanghai
918 shanghai place square, 409 nanjing east road, huangpo district, shanghai (for advance appointment)
Room 1105, 11th floor, hong kong plaza, 283 huaihai centre road, huangpur city, shanghai
1nd floor, 707 hsienlong square, hong kong, xu jia jia, shanghai (for advance appointment)
Room 01b-2302, 23rd floor, changlong square, 1266 nanjing west road, shanghai city (for advance appointment)
Zhejiang province
Zhejiang province, room b, manning building, 1366 chanjiang road, upper city, zhejiang province (for advance appointment)
Tenth floor, 1015 building, 1067 insight square, wenzhou city, zhejiang province (for advance appointment)
22nd floor, 22nd floor, han long centre, mid-shoon west road, nimba city, zhejiang province (for advance appointment)
Zhejiang province, room 2209, 22nd floor, 777 south east east east street, kim hua square, zhejiang province (for advance appointment)
Zhejiang province, 805th floor, 8th floor, sing sky center, victory east road, 397th street (for advance appointment)
1 20th floor 2002 at the centre of 1,800 east haidar avenue, precinct, taizhou, zhejiang province (for advance appointment)
Room a, gahing world trade center, 705 hong kong lake, kashing city, zhejiang province (for advance appointment)
Heilongjiang province
T2 writing building, 600 rich centre, friendship west road, harbin city, heilongjiang province, 29th floor, room 03 (for advance appointment)
Liaoning province
Room b, hua yune building, 288 youth street, shenyang zone of peace, liaoning province, 21st floor, room 03 (for advance appointment)
Room g, international finance building, 15th floor, dalian city, liaoning province (for advance appointment)
Guangdong province
Room 1502, 15th floor, 15th floor, vitoli square, 103th street, tianhe district sports, guangdong province (for advance appointment)
Room 905, 9th floor, 9th floor, vitoli square, 103nd street, tianhe district sports road, guangdong province (for advance appointment)
Room 2513, king's building, 25th floor, shenzhen district, deep south east road, guangdong province (for advance appointment)
Room c 1205, 12th floor, huanko financial centre, 57th street, zhengzhou, fushan city, guangdong province (for advance appointment)
Building no. 1 of the east city street, hong fook dong road, guangdong province
Wenchang jiang, huezhou city, guangdong province, 1st floor, 30th floor, room 05 (for advance appointment)
Sichuan province
2205, 22nd floor, 22nd floor, ifs ii, chengjiang city, sichuan province (for advance appointment)
Jiangsu province
Nanjing international finance centre, 10th floor, 10th floor, nanjing international finance centre, qin huaiang road, nanjing province, jiangsu province (for advance appointment)
Room 1104, 11th floor, chinese square, 139th street, liang creek, jiangsu province (for advance appointment)
Room 1603, 16th floor, zongchuan square, 57th square, nantung city, jiangsu province (for advance appointment)
Room c, 22nd floor, room 08, office building, suzhou industrial park, suzhou city, jiangsu province (for advance appointment)
Room 1008, 10th floor, 5th floor, modern media centre, 1590 lung jin road, changzhou city, jiangsu province (for advance appointment)
Room 3508, ifc 35th floor, suning square international finance center, 29 wing hai east road, drum building, xuzhou city, jiangsu province (for advance appointment)
City of yangzhou, jiangsu province, room 1803, building 1 of starlight heaven and space building (for advance appointment)
Room 1604, first floor, salt city, 5 salt town avenue, salt town, jiangsu province (for advance appointment)
Room 1706 east tower (city of hua yun hue), 399 east road, seamount district, taizhou, jiangsu province (for advance appointment)
Jiangxi province
Red valley beach, nanchang, jiangxi province, 14th floor, room 07, green land twin tower, 998 red valley central avenue (central plaza)
Hubei province
38th floor, world trade building, 686 emancipation avenue, wuhan, hubei province (for advance appointment)
Guangxi province
King's building, 12th floor, 59th floor, king's lake, nanning, guangxi province (for advance appointment)
Henan province
Itc silver building, 14th floor, 1406, golden water zone garden road, zhengzhou, henan province (for advance appointment)
Anhui province
Huo mt. (political district), hobo city, anhui province
Fujian province
Room 1104, 11th floor, building b, 95 east shogun lake, ximing city, fujian province (for advance appointment)
Heung-chul writing building, 15th floor, room 03, drum building, 5-4th street, fujian province (for advance appointment)
709th floor, 7th floor, 7th floor, pushiwanda centre, 729 phuong chou chau road, fongzhe district, fujian province (for advance appointment)
Shandong province
22nd floor, room b, located on mount east road, 6th street, qingdao city, shandong province (for advance appointment)
Room 907-908, 9th floor, green land centre 25 cycl road, jenan city, shandong province (for advance appointment)
Room 907, vanda financial centre, 139 victory road, yanta city, shandong province (for advance appointment)
Chongqing city
Chongqing city, 28th floor of the british international finance centre, 20th floor, room 01 (for advance appointment)
Jilin province
Governor gillin, room a, 18th floor, sino-gin building, 727 sian road, chun-yang city (for advance appointment)
Guizhou
14d, 14th floor, hunt international finance centre, 33nd street, tuji high bridge, guiyang city, guizhou (for advance appointment)
Yunnan province
928 beijing road, kunming city, yunnan province, and 10th floor, 10th floor, room 06, de kunming square
Hebei province
Hebei province, 13th floor, room 07, lette centre, 39 middle east road, hebei province (for advance appointment)
100 wanda square, west china road road, hebei province, 10th floor, 1002 building, 10th floor (for advance appointment)
Shaanxi province
Room e, 6th floor, changan international center, 88 south guan jung street, xian city, xianxi province (for advance appointment)
Shanxi province
3rd floor maintenance centre, hendrie, emancipation road 15, taiwon city, shanxi province (for advance appointment)
Hunan province
Room 1603, first avenue and hall business building, hunan prefect, frou district, hunan (for advance appointment)
Hainan province
Room b-1707, haijo, 5nd east road, longhua district, hainan province (for advance appointment)
Xinjiang province
17th floor, c 17th floor, red mountain road 26 times square, urumqi city, xinjiang (for advance appointment)
A sweet hint
1. Before going to any of the official after-sale service centres, make sure that the appointment is through the official service hotline in casio () or that it is not available。
2. Please bring in a valid identity card and a warranty, if any, in order to quickly establish a service file。
Upon completion of the repairs or maintenance, please check carefully the appearance of the wristwatch, and the service documents and confirm the correctness and then sign and remove the documents。
If there is any doubt about the service, we would like to welcome feedback from the official service number () again, which we will deal with first。
The official after-sales centre in casio has always protected the essence of each hour with the utmost rigour, expertise and transparency. Thank you for your trust and support。
Official after-sale centre in casio
10 june 2026
