In the first half of 2018, the general directorate of quality inspection issued 95 car-related recall notices, involving over 40 car brands and over 4. 9 million vehicles. Call back right around. So, what are the legitimate claims and what are the claims that are not supported when recalled? In recent days, the car has visited a car brand 4s shop with its fellow drivers and experienced the whole process of recall。
Car calls to respond to the usual
Before we learn about the steps of recall, we first have a little common sense about car recall. First, car recall is not scary. The fact that a car consists of tens of thousands of spare parts, all of which are sewn to the point of no defects, is clearly unrealistic and impossible. Automotive recall, which began in 2004, requires the supervision of any company and plays an important role in strengthening product quality management and in informing vehicle quality issues in a timely manner at the vehicle mainframe plant。
Recall operations are generally done by manufacturers on their own initiative, which is an expression of the integrity of the car company and an act of responsibility. Recalls are, of course, also conducted after interviews by the directorate-general of quality inspection, which collects consumer complaints and investigates them and provides feedback on the findings to the car industry。
To date, most automobile businesses have records of recall in varying numbers, including many internationally recognized brands. The recall does not mean that the vehicle is unreliable; rather, it is a reflection of the “responsibility” of the car company。
Step 1:
How is it determined that the vehicle needs to be recalled
At the time of the purchase of the car, the owner was asked to leave contact details, especially the mobile phone number. Recall messages are mainly sent by text to inform the owner if one day your cell phone suddenly receives the call, does not believe it, but does not believe it. It is best to consult the dealer who bought the car to obtain accurate information。
No phone number for the 4s? Then you need to pay more attention to the regular recall information issued by the general directorate of quality inspection and the general customs administration, and once the car company has filed a recall, official information will be sent out at the first opportunity. It is indeed a burden to keep an eye on information that does not often occur. A better solution would be to download authoritative news apps, which focus on motor channels, such as the " car under the sky " section of the guangzhou reference app。
Mr. Wei, the owner of the vehicle, first consulted the information from the general directorate of quality inspection and determined that he was using the vehicle within the scope of the recall. Subsequently, mr. Wei contacted the 4s shop where the car was purchased for the first time to ascertain authenticity and to enquire about the approximate length of maintenance. On the third day, mr. Wei was called back to confirm information and contact methods。
Step 2:
You have to respond to the recall
The regulation on the recall of defective automobile products (hereinafter referred to as “the regulations”) issued and enforced in 2004 clearly states that the vehicle mainframe has the duty and obligation to file the defects in the vehicle with the general directorate of state quality inspection and to take timely amendments or additions to the marking, repair, replacement, return, etc。
Do auto users need to respond to recall? There are no corresponding provisions, provisions and explanations in the regulations. Thus, when called back on notice or when it is known that the vehicle in possession needs to be recalled, the vehicle user may choose either to respond to the recall or not to respond. The vehicle mainframe of the department in question cannot, at least for the time being, be removed from its original liability for the failure of the car users to respond to the recall. In the united states, for example, in the case of takada airbags, there have been a number of deaths, including cases in which the car company initiated a recall and the owner failed to respond, but the company still bears the corresponding compensation。
Mr. Wei's vehicle did not suffer from the defects of the recall, namely “anomalous increase in the fluid surface of the oil”. Chen ji-sung, a lawyer at zhengjie law office in guangzhou, told journalists that when consumers purchase cars, they enter into agreements with the car mainframe. Under the principle of reciprocity in the contract act, the car mainframe plant is responsible for the quality of the vehicle. “vehicle defects arise in the process of car production, consumer problems arise in the course of use, and automobile hosts cannot be exempt from liability for having initiated a recall”. In other words, if this recall is not responded to, and in the future there will be an “extraordinary rise in the fluid surface of the oil”, it would still be legal to require that the car business handle it. On the other hand, in the “more than less” approach, mr. Wei chose to respond to the recall, stating that he was not willing to drive in a defective vehicle, “for a long time, the mind has a shadow”。
Step three:
How long does maintenance take
The extent of recall for repairs is related to deficiencies, which may be simple repairs or complex repairs. On the spot, the car was told that there was a relatively large number of components involved in the disposal of defects in the “extraordinary rise in the fluid surface”, including the body and undercarriage, which required the removal of the engine pads, the release of cooling fluids, the replacement of the sewage pipes of the radiator, the replacement of oil, the injection of new cooling fluids, the replacement of air-conditioning control units, the upgrading of fi-ecu/tcu, etc., and a conservative estimate of 3. 5 hours. However, the maintenance mechanic is a “light road familiar”, calculated from the lifting of the lift, and all the work processes are completed in 2. 5 hours。
Of course, the time spent is not just maintenance, but communication, driving, registration, filing, waiting. All together, half a day. This time, there was an “unusual increase in the fluid surface” involving a relatively high number of recall vehicles, but the queuing was not serious because of pre-arranged appointments. It's suggested that we don't make any other arrangements on the day we go back to repair, and in fact, we can't do anything big. It is also easy to understand that while mr. Wei's vehicle is being repaired, 4s also offers “500 coupons” and “free maintenance once”. Clearly, this is compensation for loss of time and delay in work。
On-site vehicle maintenance is not a pleasure, especially because of itself, but because of the manufacturing process. Ms. Shaomen told her that last year, as a result of her recall, she had driven back to repair and found in the maintenance area that the recall would require the removal of the medium control dashboard and abrasions, more like a car accident than a repair site. As the issue of recall did not affect the use (sonic exchange), she decided not to repair it and drove directly to the “runaway”。
A detailed list is given by the service personnel before the vehicle is repaired and an explanation of the spare parts that need to be replaced is given for confirmation by the owner. Work will start only if the signature is confirmed. 4s was responsible for all the costs of repairing the recall vehicles, including vehicle spare parts and working hours. However, travel by the owner during the delivery, carrying and maintenance period is at the owner's own expense。
Test summary
Count together: mr. Wei took 3. 5 hours from driving to the shop to leave. It takes up to 5. 5 hours to drive out of the house and then to the door. If a half-day leave is taken, if the maintenance is returned in the morning and the work is performed normally in the afternoon, the next two hours of drive time can be “saving”. The costs of oil and road travel were borne by mr. Wei himself, with expenditure of approximately $80. Mr. Wei earned approximately $70 per hour, or $210 in 3. 5 hours。
Mr. Wei received $500 in coupons and free maintenance once, which together amounted to around $800, more than enough to offset the loss of wages. However, work that had been delayed as a result of the leave was still to be done, and the “necessary” was to be repaid. Mr. Wei — and all those who responded to recall the owner — have the greatest gain in addressing the shortcomings of the vehicle and driving without fear。
Joy is more important than driving。
"a warm reminder."
1. License and three-pack motor vehicle manual
The permit was used to prove that the vehicle was yours, not the others; the three-pack manual for the vehicle proved that the vehicle had access to the national “three-pack” policy for registration and recall — both of which were indispensable。
2. The chargé d ' affaires may also be required to bring his papers
In principle, the owner of the vehicle would have to return to repair in response to the recall, as the site would have to sign a maintenance confirmation and accept the solutions offered by the company for this defect. The chargé d ' affaires is somewhat cumbersome, and the chargé d ' affaires is required to bring all his/her documents, including a driving pass, a three-pack manual for the car, personal identification of the owner, identification of the chargé d ' affaires and a handwritten power of attorney. When making an appointment for maintenance with a post-sale person, the other party is informed in advance of what will be done by the other party and is prepared in advance。
3. Informing the owner is a problem
It is quite common to recall vehicles dating back more than a decade, and it is common to buy a used car to walk. Automobile hosts usually register and record information on the first owner, leaving a telephone. However, when the vehicle was re-held, the communication was interrupted. Therefore, not receiving a call-back message does not mean that your model is unnecessary, and the call-back should be based on an official announcement. Zhou wai li
