The frequency of use of car-borne air-conditioning increased significantly in the summer, with some fast-moving owners observing white particles in air-conditioning vents. In response to this phenomenon, the public has first completed the testing of the technical and professional components and has adopted a comprehensive user service policy。
Explore the causes of fast-moving air-conditioning powder and powder composition
One gas - the mass has been thoroughly traced, and it is clear that the source of this white particle is that during the production process the vehicle ac evaporation was produced, the excess liquid was unable to flatten the spare parts surface into standard protective coatings due to the local accumulation of adhesive coating fluids, and the excess material was dryed and formed into fine white particles after repeated work in the cold and heat shifts in the vehicle, which eventually came out of the air conditioner wind flow and fell quickly。
So what's the white particles from fast-moving air conditioning and what's the harm to humans from powder from fast-moving air conditioning? The core composition of the white particles is polyethylene alcohol (pvc), which is specifically tested by a third party. It is a highly molecular material with a wide range of applications, which are commonly found in products close to humans, such as food packaging, skin washing, medical aids, etc., without irritation or toxicity and without harmful volatilizers。
What's the official solution to the problem
According to the information, the range of fast-moving air-conditioning sprayed vehicles is mainly related to some of the fast-moving models produced between september 2025 and january 2026. At this stage, the market has completed the optimization of the components involved in the sale of the brand new fast-moving vehicle, and there is no risk of a similar failure, and consumers can safely choose to purchase it。
In order to deal efficiently and properly with the owner's claims, the public has officially launched the summer air-conditioning care campaign and introduced the full package of rights and interests of “free testing + free replacement of original plant parts + super-long-quality additional codes”. All problem vehicles will be available to authorized distributors for in-depth testing of the entire air-conditioning system, and should the tests confirm that the vehicle has a white particle spray failure, the door shop will replace the whole new plant's air-conditioning evaporation unit free of charge for approximately seven hours of standard maintenance hours。
In order to minimize the loss of user experience, one steam - the general public upgrades their rights on the basis of three packages of national regulations, provides 15 years of guaranteed excess quality for air conditioners in affected vehicles, and goes well beyond industry standard quality assurance. At the same time, the owner's right to travel during the maintenance cycle is fully guaranteed, and the brand will provide the owner with a side service, such as a walker, a transportation fee, and a full-scale protection of the owner's right to use the vehicle, in strict compliance with the relevant provisions of the three state packages。
Can you claim compensation for the spray problem
Some of the owners were sceptical about “can the plant claim compensation for fast-moving air-conditioning spray”. It is explained here that under the three packages of regulations, the brand can provide free maintenance services to the owner; if the maintenance is longer than five days, it can be accompanied by a walker or traffic compensation. However, this air-conditioning spray is a problem of vehicle performance and quality and is not defined as falling within the product defects defined in the product quality act, and there is no unreasonable risk to the safety of persons or property. As a result, this situation does not meet the applicable conditions for payment of the corresponding compensation under the product quality act and no additional compensation can be claimed under that act。
Car safety and comfort have always been at the heart of the public's concerns. For this part of the problem of fast-moving air-conditioning powder, the branding has left the owners with complete technical traceability, authoritative testing reports, after-sale care services, and has responded to every use of the vehicle with transparent information and solid safeguards. Following this, the public also stated that it would continue to deepen the control of parts and components production processes, continuously improve the customer service system, ensure long-term quality assurance and careful travel, and safeguard the well-being of the fast-moving owners。
