Mr. Lee explained to journalists that he had been a senior rice powder, that he had started using the millet phone in 2014 and that mi11 had been scheduled directly for sale, but that mi11 had given him a very poor user experience, “on occasion even health codes could not be cleaned, except for the fever, and once when the gothic map was used on the road, it was simply dead, and the daily use needs could not be met”
In addition to cell phone fever, wifi's failure, dead machine, and main plate failure are problems that more users reflect。
Video material provided to journalists by the source, mr. Lee, indicates that his mi-11 phone is inoperable
"i spent $5,300 on a brick." according to incomplete statistics by journalists, out of a group of over 1,700 millimetre 11 users, more than 500 millimetre 11 users reflected wifi failure, more than 200 users reflected failures on the main plate and more than 100 reflected black screen failures. According to members of the group, in mid-may, the group had more than 300 people, increasing by about 30 people a day, and had now expanded to 1,700 people, with several consumers sharing with the group about the problems of mi11 and helping each other defend their rights。
In addition, journalists who enter keyword searches on large platforms such as black cat complaints, microblogging, know-how, and paste can see online users who report the presence of mi11 in wifi's failure, playing video games with hot locks, and burning the main board。
Mr. Wu, who had purchased mi1 1 ultra from a authorized shop under the mi line, told the journalist that the phone had broken down the day after he purchased the machine. He was on his way to the station at the same time, and the cell phone screen was flashing several times before he started to burn and then he died。
Video footage from the interviewee, mr. Wu, shows several flashes of his mi11 cell phone
Another ms. Shaw, who bought mi 11 at mikingdong flag shop, jr., told journalists that after more than five months of use, mi 11 suddenly appeared in black screens and dead machines, and that the after-sales service record sheet showed “detecting faults”. Ms. Shaw stated that measures such as complaints to the country's 12315 platform, video distribution at station b and posting at the bar had resulted in the “old machine for a new machine”. However, it was not long, and more than two months after the new aircraft had been in use, there had also been black screens and dead machines。
"many people have the same problems, which make me feel that the product is defective and that it is defective." with the failure of wifi, the consumer, mr. Liu's millimetre 11, made a change. He complained to the journalist and expressed doubts about the quality of mi-11, but did not respond positively to his problems and did not provide him with assurances that the mobile phone would not fail again。
The test report from mr. Yu's interviewer indicates that the failure is true
The test report provided by the interviewee, mr. Wu, indicates that the failure is true
The test report provided by the interviewee, mr. Sue, indicates that the failure is true
In response to consumer questions about the design deficiencies of mi-11, journalists sent a letter last week to interview mi fong, but as at the time of the release, there had been no response to the issue。
Partial refund, partial rejection
Consumer suspicion of differential treatment
Mr. Su, who had purchased mi11 xiaomei's own flagship shop in kyeongdong, told the journalists that he had also encountered problems with refunds. Following the black screen of the mobile phone in mid-july, mr. Su submitted a refund to the kyoto guest service, which responded on 21 july with a discount of 8. 5 by 30 july. Mr. Su did not accept this programme at that time. On 24 july, the kyoto visitor service indicated to him that the entire platform currently provided only maintenance services and no more discounts, but that mr. Sio had been promised, so that mr. Sou could be remitted on an exceptional basis. Mr. Su said to the journalist that he had learned that consumers with the same problems were entitled to a full refund, but that he had an 8. 5-percent refund, “is this differential treatment of consumers?”
Ms. Shaw, who had also purchased the mi 11 in mikyungdong flag shop, received a full refund on 30 july after communicating with kyeongdong guest clothes and rice sales。
Record of refunds provided by the interviewee, ms. Shaw
Journalists have learned that hundreds of users of the mi11 advocacy group have succeeded in refunding the money, but many consumers still report that they have also failed to do so, but have been refused a refund. Consumers indicated that they had to accept repairs or change new programmes because of the difficulty of refunding and the high cost of defending their rights。
Is it reasonable, then, for a consumer to claim a refund? If the above-mentioned cases are true, according to article 7 of the consumer protection law of the people's republic of china, consumers have the right to security of person and property in the purchase, use and receipt of goods and services. Mi-11's producers fail to provide consumers with goods that guarantee their safety and security of property, and consumers are burned in the course of their use, as well as the loss and irretrievability of many data from black screens. Article 11 of the consumer protection law of the people's republic of china provides that consumers are entitled to compensation for damage to persons and property resulting from the purchase, use or receipt of services. Therefore, it is reasonable for consumers to request a refund。
Can you claim for missing cell phone data
Counsel: compensation for consumer equivalence
Several consumers reported to journalists that, owing to the failure of mi-11, their data stored in mobile phones had suddenly been lost and could not be recovered, and that the demand for refunds had been denied and that there were difficulties in defending their rights。
Mr. Yu, a consumer, purchased millimetre 11 at tinker bell, using a post-sale test which was sold some five months later, confirmed that the failure was true and was not damaged. Mr. Yu stated that all the data stored on mobile phones had been lost, including precious photographs of family members and friends, the posting of over 100,000 borrowed chat records on twitter, and important work-related information, such as technical programmes, reporting materials, etc. As a result, he spent almost a week re-establishing his work。
According to mr. Yu, after it was established that mobile phone data could not be restored, he requested a refund after sale. However, mr. Yu's mi 11 phone has been in use for more than seven days and cannot be repaired and refunded. At the same time, after the sale of skycats, it was also indicated that the return of goods could not be processed beyond the three-pack return period and that the repayment route for skycat platforms was closed. Mr. Yu stated that he would not accept maintenance or a new programme, “what if there are problems and my data is missing?”
Mr. Yu stated that, in order to recover the missing data, he had requested the return of key spare parts to the mill and had gone outside to find the maintenance manager to restore the data, but the other party indicated that the data could not be exported without being turned on and could not be returned to the users because of the need to return the master plate。
Article 52 of the law of the people's republic of china on the protection of consumers ' rights and interests provides that if the operator provides goods or services causing damage to consumer property, he shall bear civil liability for repairs, re-engineering, replacement, return of goods, replenishment of the quantity of goods, reimbursement of the cost of goods and services or compensation for loss, in accordance with the law or the agreement of the parties. According to counsel, if mobile phone storage data is lost and cannot be recovered as a result of the failure of millet 11, it would have caused some loss of consumer property and should have been compensated for by the official rice company or its authorized shop。
On several occasions, journalists contacted xiaomei, who responded: the current questions regarding the reflection of the mi11 users require further verification. Journalists will continue to follow up on this matter。
O-ie news reporter
