Mi responded to the loss of television screens。
On 1 june, mi responded to journalists who indicated that it had been confirmed that very few equipments might have problems with screen openings due to the production of mi tv ea70. The equipment affected was locked in two batches from 14 february to 20 march。
“with a responsible attitude towards users, we will provide free home-to-door overhaul services for the two batches of ea70 television and additional two-year extension services. We will provide as soon as possible a query tool to enable users to check whether their equipment is in line with this service plan.” the relevant director of mi indicated。
Prior to that, two small-metre television users reported that they had encountered the automatic release of the small-metre television screen and provided a corresponding video certificate。
Mi had responded that no specific reasons had been identified because the case was rare. In view of the recent intermittent problems in the supply chain, such as logistics, storage and so forth, it is more likely that the initial assessment of the case will appear in the logistics and storage chain. The fault products will also be returned to the plant for a detailed case analysis to identify the root causes of the problem and improve the corresponding chain。
On 31 may, mi television was automatically taken off the screen again. In an interview with the media, the client, mr. Zhao, stated that the two days prior to the incident had already indicated signs and had been pushed back。
Mr. Zhao stated that he had contacted the passenger service to request a return of the goods, but was refused, claiming that he could only change the same model. The client said that he had communicated with the technicians and that the matter was a case in point. Consultations between the parties are still ongoing。
Mi indicated to the journalists that mr. Zhao was currently in the process of selling after sale。
