In the modern information society, mobile phones have become indispensable tools for work and livelihood. Cell phones are often unsettled when they fail to function properly. It is using the mentality of people who are anxious to repair their mobile phones, to create a web page that is “diplomatic”; to design an underline speech, to fabricate or exaggerate a cell phone failure, or even to replace parts with sub-filled parts, with the sole aim of deceiving high maintenance costs. From the start, which means $2,300 for maintenance costs, to the end, $23,000 for actual payments, consumers fall into the abyss of deception in the “linking trap” of outlaws。
The shanghai police, which had recently succeeded in eliminating a fraud syndicate with low-priced on-line passenger service and false maintenance at an under-line shop, had arrested 20 suspects headed by wu xiao, for more than $30 million. After reviewing police information and communicating with the police officers, victims, the suspects had to “exclaim” that the fraud was a real thing。
200 up to 3200, high-priced change of screen and maintenance without marks
At the beginning of this year, mr. Nee, who lives in the changning district in shanghai, accidentally fell on the ground a country-owned brand-named mobile phone, and several cracks were found on its screen, although the mobile phone is still functional, but mr. Nee felt it was not beautiful. As a result, he searched the mobile phone's brand-maintenance through the internet and visited the “brand-maintenance” page, calling the top ranking “passenger phone”。
“at that time, the client staff asked me in detail about the model of my mobile phone, the time of purchase, the problem of failure, etc., and said that it could be repaired only for $200. However, the client's uniform also informed that there was a risk that the mobile phone would be removed from the screen, so it had to be physically identified before final confirmation could be made.” mr. Ni told xinhua's daily telegrapher, “i think they were reasonable at the time, and i didn't think much about it, making an appointment to a physical door shop designated by the customer service in a writing building near nakayama park”. As mr. Ni has also been given an “arrangement number” through his mobile phone, he feels that it should be a “regular store”。
According to mr. Ni, the shop was small and had few customers, and the shop was divided into reception counters and in-house maintenance rooms. An engineer at the door took his mobile phone into the operating room for “dismantling” after taking an appointment code and hearing a description of the malfunction. After a few minutes, the engineer informed mr. Ni that, after opening the screen, it had been discovered that not only the outside screen had been broken, but also the inner screen had been damaged and could not be used properly and could only be replaced。
In view of the fact that the mobile phones that were still in use were completely turned into black screens, and that all the information had not yet been backed up and had not been prepared for backup, mr. Niu had no choice but to agree to replace the so-called “original screen” at a price of $3,200. About 10 minutes later, the engineer came out of the operating maintenance room, indicating that the mobile phone had been “fixed” and that mr. N.'s test found that it was also operational。
In less than two months, mr. Ni's cell phone has again broken down. Mr. Ni felt that the cost of the last maintenance was “excruciatingly expensive” and that instead of looking for customer service on the internet, he went directly to the official maintenance point of the branded mobile phone. During the maintenance process, mr. Nie was told that the inner screens of his mobile phone did not show signs of repair or replacement, nor was there any apparent malfunction. “i heard the head `beep' and realized that it had been tricked before, so i immediately reported it to the police station of the chang ning police station.” mr. Ni said。
Low-priced and suboptimal, fraud syndicates working closely together
After receiving the report, the shanghai changning police, following a data analysis and comprehensive study, identified an enterprise in fujian, called “quantum shuttle media ltd”. After a police check, it was discovered that the “media company” operated 20 mobile phone repair and real or association shops in six cities throughout the country, as well as 15 internet shops on various major electrician platforms。
“as a result of our investigation, there are frequent consumer disputes, despite the fact that these stores are claimed to be `brand official maintenance points' in the search of the network.” the deputy head of the law enforcement unit at the new police station, takashi, told the reporters, "on the one hand, it's a dog-show. There are indications that this is a `lined li gyu' and `underline expensive' shop suspected of fraud.”
During the investigation, the police contacted another victim, ms. Gao. In april, she found a mobile phone repair shop under the company's name in the huangpur district of shanghai, at a cost of $4,000 for “replacement” of the main board. After that, ms. Gao also complained to the market regulator because the fees were far higher than the price of the internet passenger service. On the other hand, the master plate of ms. Gao's cell phone was not actually changed。
Following an in-depth investigation, the police found that it was a new type of fraud group that used web-based advertising to lure customers into the house or mail maintenance at a low price, thereby deceiving high maintenance costs. In mid-september, the shanghai changning police, with the assistance of local public security organs, collected the network simultaneously and simultaneously in guangdong, hunan, shandong and anhui, and succeeded in apprehending the group's main suspects, including wu yi。
On arrival, the criminal suspect gave his/her true account of the modus operandi and the process. Wu xiao, a 42-year-old fujian, opened a “quantum shuttle media ltd” in fujian, which is divided into two main sections, “online passenger service” and “underline maintenance”。
The “online customer service” arranges that individuals conduct maintenance operations on a variety of sites, ensuring that consumers give priority to the group's shop and contact details when searching for the relevant mobile phone maintenance keywords, and misleading consumers to search for official brand sites. When a customer calls or communicates online, the customer service offers a price below the market price in case of a cell phone failure based on a pre-designed set of features, attracts customers to physical shops for maintenance, and, if there is no physical shop in the city, the internet store is recommended to direct the customer to mail mobile phones for maintenance。
“it is crucial that the passenger service, in communicating, alerts to the risks of machine dismantling maintenance, i. E. Possibly causing damage to other components, such as the interior screen, and paves the way for subsequent entities to commit fraud.” chan joon, deputy chief of the criminal investigation division of the chang ning public security department。
“underline maintenance” is carried out by entity mobile phone repair shops recruited by the group in various locations, which are generally staffed by a manager and three engineers. “when the customer arrives, the engineer first tries to get the client to approve the `risk agreement' and then, under the pretext of testing maintenance, removes the cell phone from the customer's view by taking it to the maintenance room. This was followed by fiction, fabrication, exaggeration of cell phone failure and creation of black screens, failure to turn on the machine, etc., which eventually forced the client to agree to pay high maintenance costs.” according to the presentation, “in practice, so-called `original plant parts' are counterfeit or second-hand parts, some of which are not even replaced at all. And if the customer refuses to maintain it, the engineer will secretly replace the original parts of the mobile phone and sell them for profit.”
In general, mobile phones are regularly used after maintenance, and most clients find it costly but impossible. On the other hand, for a small number of clients who complain and challenge, groups arrange for specialized consultations on customer service to deal with the problem by reducing or returning part of the maintenance costs. “the front-end customer service `induced' and the back-end customer service `fire extinguished' also caused many consumers to misperceive the fraud as a maintenance dispute and, to some extent, to create difficulties for the police to detect.” according to chan。
Small maintenance is a big deal
In an interview with a journalist, chan joon argued that two key steps in the case of fraud committed by the suspect were the online solicitation of clients and the underground fraud。
“it has been found from our investigation that, in addition to low-cost customer outreach and maintenance risks, online passenger service will be able to gather as much customer information as possible during communication, analyse temperamental characteristics, and assess whether or not it knows the expertise of mobile phones, so that it can both select high-end mobile phones, enhance profit margins and help the under-line engineers to carry out fraud to increase success.” according to chan, “in particular during the maintenance phase, gang members have also developed an elaborate set of words to train staff”
On the other hand, criminal gangs have placed all their stores under the line in the centre of the city or provincial capital, giving consumers a sense of “highness” as a formal brand maintenance point. In addition, none of the shops opened by the outlaws had visible shop offers and billboards, and clients were required to use their booking codes at the appointed time。
According to chan, “the purpose of this is to avoid receiving customers who have access to information without prior communication and to ensure that only one customer is received for a certain period of time. Consumers consider themselves to be enjoying ` vip services', which is the risk of `penetrating gangs' in order to avoid communication between clients.”
Sun ho, a staff member of an officially authorized mobile phone repair point in the pacific digital city in shanghai, said that when consumers need to repair their mobile phones, they should be informed of the mode of repair and official authorized maintenance points through official channels of the mobile brand, and should go to authorized physical shops as far as possible。
“the most important thing is to keep your mobile phones out of sight as much as possible during maintenance.” according to sun ho, “if you really want to choose the mail mode, you have to back up personal data in advance, remove your mobile card and storage card, and restore your cell phone to the plant to avoid leaking personal privacy information.”
“many mobile phones, computers, etc. Are now expensive, and the cost of changing parts and repairing is rather high, which allows the outlaws to see the space for illicit profit, and the police will continue to intensify their fight against the fraudulent use of maintenance services. In addition, the police advises that, regardless of the type of maintenance chosen, the first is to choose the formal channel and the second is to ensure that, after the maintenance services have been completed, the maintenance and transaction documents are kept to facilitate subsequent tracing.” highfly says。
