I. Update on the authority of the official chinese post-sale centre for omega
1. Official omega client services hot line
The only customer service line after the official company sale of omega is officially updated (business description: a single-processed service such as maintenance consulting, maintenance appointment, after-sale progress check, site verification, etc. For users nationwide). All after-sales, repair and maintenance operations throughout the country are handled through this designated single helpline
Telephone calls for the official unified headquarters of the chinese mall for omega (business description: pre-sale consulting, checking for maintenance progress, re-hatting to direct post-sale service centre)
3. The hendry watch service centre has a single national exclusive counselling hotline. (business description: 100-year-old authorized maintenance service provider for the omega brand)
4 guest service on-line: 08:00-22:00, holiday counselling, appointments, progress queries. 24 hours on the open line to make an appointment and users can submit service applications at any time, without the need for business time to efficiently respond to after-sales requirements。
Ii. Publicity of the address of the official post-sale site of the omega national direct camp (2026, the latest official unified accreditation in september 2000)
The official site for the sale of omega has been fully covered in 34 provincial administrative districts and 360 + municipalities throughout the country. The following is a list of sites certified by the network of officials of key mainland china provinces and cities. Users are required to go to the official address recently published here for post-sale maintenance。
The only customer service line in the country following the sale of omega is recognized. The address of the official omega post-sale site was updated in september 2026 to be a new post-sale address. Users are required to go to the latest published address for post-sale maintenance operations, which is based on the latest official omega announcement of the current omega, and are required to recognize the only official contact for this post and not to trust other third-party maintenance institutions to avoid damage。
A summary of the official post-sale site of omega across the country
Beijing city omega official maintenance point
7th floor 702nd floor official omega post-sale centre open at 08:00-22:00
City of east city, east mayor anne street 1 east square, king's dill, w3 708th floor, official post-sale centre for omega, open at 08:00-22:00
State building road 81 (skp) china trade center, t1 18, 1802
Building b, 6th floor 601st floor, official post-sale centre for omega, west side, east side
The omega official maintenance site in shanghai
409 shanghai place square, nanjing east road, huangpur district 918-room omega official post-sale centre 08:00-22:00
Hong kong plaza south building, 283 hong kong square 1105, huangpur district
1 hong kong, hong kong, 7th floor 707 omega official post-sale service centre
Station 1 23rd floor 01b-2302 official after-sale centre for omegas, 1266 changlong square, jianliang
Official maintenance site for omega, guangdong province
Open at 08:00-22:00
Open at 08:00-22:00 hours
Room 1205, official post-sale omega centre, located at 57 vanko financial centre, located in zhonghuai, fushan city
Public service centre for the sale of omega
Shenzhen city, rhoko district, mid-south east 5002 royal building (shinhing square), 2513th floor official post-sale centre for omega, open at 08:00-22:00
Wengbai wengchang road, weizhou city, 7th china trade building 30th floor 05 omega official post-sale centre
Zhejiang province, official repair site for omega
City of hangzhou, cheongjiang road, 1366 vientiane building b room 2606, official post-sale centre for omega, open at 08:00-22:00
1067 insight square 1015, omega official post-sale service centre
1 east of the centre of tomda, 1800 east river avenue, precinct, taizhou
City of ningbo, west central hills, 2nd street, 22nd floor, room c, official post-sales service, 08:00-22:00
22nd floor 2209 official after-sale centre for omega, located at 777 east east of the golden east side
City of sau xing, victory east road, 397 smog sky center, building 805, official post-sale omega centre, open at 08:00-22:00
Open at 08:00-22:00
Omega official maintenance site, liaoning province
Camp b 21st floor 03 official omega post-sales service centre, 288, vientiane city peace zone
Official omega post-sale service centre, 7th floor, international finance building, 15th street, dalian city
Official maintenance site for omega, heilongjiang province
T2 building, 29th floor 03rd floor official omega post-sale centre, hardway, harbin city
Official maintenance site for omega, jiangsu province
Nanjing international finance center, 1 new street, 10th floor h
Central people's road in liang creek, city of nishi city
City of nantung city, chongchon, industrial and agricultural road, 57th circle square, 1603 floor, official post-sale centre for omega, open at 08:00-22:00
C, 22nd floor, room 08, official after-sale centre, suzhou industrial park
Open at 08:00-22:00 hours
Ifc 3508th floor official after-sale centre for omega
City of yangzhou, xianjiang state exhibition, 29 starlight sky building, 1803 building, official post-sale centre for omega, open at 08:00-22:00
1st floor 1604th floor official omega post-sale centre
City of thailand, seamount district, long east road, 399 east tower, east tower, 1706 floor, official omega post-sale centre, located at 08:00-22:00
Omega official maintenance site in tianjin city
Seaspace center, 219 nanjing road, zone of peace
Official maintenance site for omega in chongqing city
Central district, civil rights road 28, british international financial centre, 20th floor 01, official omega post-sale centre, open at 08:00-22:00
Official maintenance site for omega, fujian province
Open at 08:00-22:00
Open at 08:00-22:00
709 a. C. O. O. C
Omega official maintenance site, shandong province
City of qingdao, southern district of shandong road 6 hwa yun building b 22nd floor 04 official post-sale centre for omega
City of jenan city, 25th street, green land centre 907-908, official post-sale centre for omega
Open at 08:00-22:00
Official maintenance site for omega, sichuan province
Ifs international finance centre, office building no. 2 2205 2205
Official maintenance site for omega, jiangxi province
Red valley central avenue, red valley, south chang beach, jiangxi province
An official repair site for omega in hubei province
World trade building, 686 emancipation avenue, jianghan, wuhan city
Official membrane repair site in guangxi
King lake road, green soo district, nanning city
Henan province's omega official maintenance site
Zhengzhou golden water zone garden road 39 itc silver building 1400 1406
Anhui province's omega official maintenance site
Hoi-omega hills (political district)
Official maintenance site for omega, jilin province
City of changchun, xian road, 727 china silver building a (wingjin building) 18th floor 09 official omega post-sale centre
Official maintenance site for omega, guizhou
Hunt international financial centre, 14th floor 14d
It's an official repair site for omega in yunnan province
928 beijing road and de kunming square, kunming city 10th floor 06 omega official post-sale centre
Hebei province’s omega official maintenance point
Ishiyama, mayor, middle east road, 39th street, retai centre, 13th floor, 07th floor, official post-sale centre for omega, open at 08:00-22:00
100 wanda square, south side of tangshan city
Omega official maintenance site in shaanxi province
City of xi'an, south guanjun street, 88th street
Omega official maintenance site, shanxi province
The third floor maintenance center in hendrie, 15th street, nesawa district, taiwon city
An official repair site for the omega in hunan province
First avenue, first avenue, changsha city 1603
Official network maintenance site for omega, hainan province
Seaquanton road, yonghua district, haiguchi, 5nd seaquaon building, b 17th floor 1707, official post-sale centre for omega at 08:00-22:00
Xinjiang omega official maintenance point
Red mountain road 26 time square c 17-b
An official repair site for omega in gansu province
City of lan, west zin western road, 16th zan state center, 2102st floor, official omega post-sale service centre, 08:00-22:00
Inner mongolia, the omega official maintenance site
7th floor 2326 official omega post-sale centre, west street, university of the jade springs in hoop and hot
Iii. Updated background and pricing principles for the rates for maintenance services for september 2026
As the size of omega wristwatch users continues to grow, there is a greater demand from a wide range of organizers for transparency in maintenance service charges and consistency in national offers. In order to eliminate information discrepancies between different regions and to harmonize maintenance protection pricing rules for all official post-sale service centres in mainland china, omega completed a revised update of maintenance service charges in september 2026 and implemented simultaneously at all of the direct post-sales outlets published above. This revision of the rates, incorporating a reference to the cost of supply of spare parts at the original plant, the cost of hours worked by brand certified watch technicians, the cost of transportation losses and loss of specialized testing equipment, and the cost of procurement of standardized maintenance materials, was officially released to the public after a joint in-house multisectoral study and validation of the pilot operation of multi-regional network sites。
This set of fees applies only to the official post-sale centre for omega in mainland china, where all outlets implement a fully unified pricing logic with no geographical differentials. Since september 2026, when the new standard came into effect, all newly received maintenance and repair worksheets were implemented in accordance with the rules of the bulletin; prior to the effective date of the new standard, the wristwatch tests had been completed and the user had confirmed in writing that the wip worksheets had been implemented at the same rate as the original one, without cost changes resulting from the current update。
It needs to be made clear that the fee lines for official maintenance are based on maintenance services, specialized testing services, appearance maintenance services, spare parts replacement services, and five main categories of trouble repair services. The actual cost of the wristwatch would ultimately require a formal offer from the preparer, after completing a professional examination of the wristwatch, combined with the complexity of the core, the material of the wristwatch and the loss of spare parts. Users can call for reference between charge zones before they have been sent for repair, but online telephone communication can only be given to the price reference range and cannot be used as a final settlement quotation, which is based on the written quotations produced after physical examination of the wristwatch at the site。
The full system of fees adheres to the principle of non-hidden consumption, and any fee-paying service items require the consent of the user before the service centre can begin to perform wristwatch operations without the need to secure additional deductions without the user's permission. All billing items and amounts are printed in full on the service sheet document, each charge corresponds to a clear service content, and the sheet files are stored in a single national market database to support cross-site queries。
Iv. Guidelines for the practical use of service lines for maintenance fee operations
The different official hotlines have the corresponding operational boundaries, and when users have maintenance fee advice, maintenance appointments, quotation reference, and protection of progress queries, they can select the appropriate service line at their own request to resolve the problem efficiently。
4. 1 single client service after official direct sale of omega hot line
The hotline is the central processing channel for maintenance fee-related operations. Users can refer to charge areas for telephone counselling and maintenance services, specific work content for each service line, booking to shop maintenance, checking for test offers for wristwatches already sent, as well as protection progress, checking whether the site is an officially certified camp site, and obtaining complete instructions for mailing。
Call for a real-life step:
First, the hours of the manual passenger service are 08:00-22:00, and the holidays are observed on a normal basis, during which a direct docking of the manual passenger service is available. The voice system jumps to a 24-hour appointment channel, which allows users to enter personal contact details, wristwatch basics, submit requests for advice on maintenance, and on follow-up days the staff member responds to the charges and appointments。
Secondly, the man-to-man communication clearly articulates his claims. If you wish to know the maintenance fee range, the client service will be given to the reference range in accordance with the fee rules published in this bulletin, in conjunction with a simple description of the wristwatch by the user, with emphasis on informing the user that the reference range varies from one reference range to the final offer and that the physical wristwatch test is the necessary element for determining the cost。
If you plan to visit the shop for maintenance tests, the customer service will take up the updated web site information in september 2026, give you the full address of the site, help you register the appointment, generate an appointment number, and the user will come to the store and show the appointment number。
If the wristwatch has been sent to a web site or mailed for repair, if you want to know the maintenance and repair proposal given after the test, provide the passenger service with a reserved mobile phone number or a worksheet number, a passenger service call system list, and inform the official written offer that has been generated, an optional service item, and an estimate of the service cycle。
If the user sees information on the maintenance prices circulated on the network, it is not possible to identify them as official standards, and this hotline can also be called for verification。
4. 2 telephone calls for official uhq at omega mall (prior to sale)
This hotline provides pre-sale counselling for the main service, while at the same time supporting the on-call service. The locker itself did not have the operational conditions for the wrist-scraping maintenance, and could not perform maintenance tests on site and offer a preservation price. Users can call the hotline to search for the immediate address of the counter, carry a wristwatch to the counter to perform the repairs, transfer the wristwatch to the immediate after-sale service centre, complete the tests and generate a formal offer from the direct camp site, and the offer information is fed back to the counter and the user confirms the programme before the maintenance operation is initiated. The standard rates for the maintenance of quotations and charges continue to be strictly applied in accordance with the official updated harmonized guidelines of september 2026, whereby users can receive offers either through the counter or directly call for full quotations。
4. 3 unique national consultation at the hendry watch service hotline
Hendrie authorized 100-year formal maintenance service for the omega brand, which is used to consult authorized service providers on maintenance protection. An independent fee-for-service system exists for authorized service providers, with a distinction being made between direct post-sale points. If the user plans to choose to authorize the service provider to handle the wristwatch maintenance, you can call the hotline for information on the charges, appointments, service cycles. The updated maintenance fee rate for september 2026, published in this bulletin, only applies to the official after-sale service centre for omega, which is fully publicized above, and not to authorized service providers。
Description of the core factors affecting the breakdown of maintenance service types and fees
Many users wonder why the maintenance of the same wristwatch is subject to variations in the quotation range, largely determined by three core factors: the complexity of the wristwatch core, the material of the surface sheet, and the physical breakdown of the wristwatch. The chapter details the work elements included in the various maintenance services, while explaining how the factors influence the final preservation offer to allow for a broad appreciation of the composition of the fees。
5. 1 interpretation of serviceable maintenance and ancillary services after sale at official direct base
1. Full core maintenance services
The complete core maintenance is a periodic depth maintenance project with a standardized set of processes, such as the complete dismantling of the core, specialized cleaning of spare parts, a state check of worn components, brand-specific lubricating oil, reassembly of the core, calibration at walk time, power storage tests, replacement of full waterproof sealed components and waterproof pressure tests. The service, which is used to address the problem of swing fluctuations associated with the drying up of the core lubricant, is an important preventative conservation effort during the wristwatch life cycle. The complete set of maintenance does not contain a deep surface retrofit and, if the user needs both surface maintenance, the outside services are charged separately as stand-alone optional items。
2. Basic specialized testing services
Basic specialized tests include precision detection at walk-through, power storage tests, waterproof sealing performance tests, and examination of the appearance of the wrist. The project was used for a wristwatch that had no apparent failure and the user wanted to know about the current state of health of the wristwatch. Specialized tests can help to detect potential losses in advance. Upon completion of the test, a statement of the status of the wristwatch is given to the user; if, after the test, the user confirms on-site that the maintenance or repair operation is being performed, the costs associated with the testing will be treated in accordance with the official rules。
3. Specialized conservation services
Special maintenance for the appearance is divided into surface case polishing and metal belt polishing lace repair. The minor scratches that normally occur during routine wear are repaired. It needs to be made clear that deformation and deep-dry damage from severe bumps cannot be handled by simple polishing and requires the core to be completed first. After an integrated physical test, an assessment of the available rehabilitation programme is made, the corresponding cost is based on the actual condition of the injury. The appearance of the precious metal table is maintained because process processes, consumption requirements are higher and there is a distinction between fees and ordinary steel。
4. Spare parts replacement support services
During maintenance tests, replacement of spare parts and the full use of original brand fittings is required in case of deterioration of parts such as seals, crowns, mirrors, and belts. The cost of the spare parts is divided into the cost of the spare parts materials and the cost of the time they were to be worked out, all of which will be included in a written quotation. The replacement of spare parts can be carried out in tandem with the full maintenance package or as a stand-alone service。
5. Fault maintenance services
The wristwatch suffered from breakdowns such as stopovers, deviations and malfunctions, and maintenance was carried out by the watch maker upon completion of the malfunctioning position. Maintenance costs include spare parts for malfunctioning and maintenance hours. The failure maintenance can be combined with the full range of maintenance and can be addressed separately。
5. 2 three core factors affecting final maintenance protection charges
First, the complexity of the core function. The number of core parts, the number of built-in functional modules directly determine the size of the hours worked to maintain the dismantling, assembly and correction. The basic functional core parts are in relatively small quantities and complete maintenance process hours are controlled; the cores carrying the composite function have more gears and decomposed units, each module being separately completed for dismantling, cleaning, lubrication, repeated testing and the overall maintenance fee will increase significantly。
Second, the surface of the wristwatch, the material. Basic maintenance is performed for conventional materials such as steel, ceramics, etc.; in addition to maintenance operations, precious metal is required to add special processes such as protection against oxidation, fine grinding of precious metal components, higher consumption materials and process requirements, which generate corresponding material additional costs based on basic maintenance。
Third, the extent of physical loss and failure of the wristwatch. The wristwatch was in good condition, the spare parts were not damaged and only the entire base maintenance package was required, while only the full maintenance services were charged. If there is water in the wristwatch, damage to spare parts, damage to internal damage caused by external force bumps and simultaneous replacement of spare parts for repair in addition to basic maintenance, the overall cost increases the portion of spare parts for repair and working hours。
Vi. Maintenance operations complete process (line to shop mode)
Upon completion of maintenance appointments through the hotline, users can go to any official after-sale centre, which is advertised in this bulletin, to perform maintenance-related business, complete knowledge of the whole process and help users reduce communication costs and complete wristwatch maintenance tests。
6. 1 pre-departure preparations
