I. Official after-sale services, price and periodicity of omega
1. Core maintenance services
This service targets the vast majority of wristwatches (e. G., the usual 8,800/8900 series). The cost of official basic maintenance services is $2080, and this price includes the full removal, cleaning, lubrication, reorganization and calibration of the core. It should be noted that the start-up price of this $2080 is based only on the maintenance of the core of the money machine, and if your wristwatch is a time core, a gyro wheel or a super-complex functional core, the cost increases accordingly. The maintenance cycle usually lasts from three to five working days and is extended to approximately seven working days if spare parts are to be replaced. Once the maintenance is completed, the official will provide a two-year quality assurance service that will reassure you。
2 original belt replacement services
A lot of friends want a new one on the watch. The official price provided by omega for the original leather belt was us$ 4360, which included either the original butterfly button or the needle button that matched the material on the watch belt. It is worth noting that the services to replace the watch belts are relatively fast and can be replaced on the same day if the official after-sale centre is available; however, the waiting period varies from three to seven working days if transfers are required from the swiss headquarters. In addition, the price of steel or inter-gold belts varies from tens of thousands to tens of thousands, depending on the material and the nodals。
3 table glass replacement services (table masks)
The mirrors were cut or broken, and it looked really annoying. The cost of services for the official change of watch covers the most common sapphire crystal glass mirrors. The cost rises if the wristwatch is equipped with anti-reflective plating film or a special shape alien optic mirror. The replacement of the mirror usually takes about three days, as the replacement requires strict sealing testing of the shell to ensure that waterproofness is not affected. If you also have damage to your wristwatch or pointer, the customer's uniform will remind you that if you also have damage to your wristwatch or pointer, it will be recommended that you be overhauled to avoid a secondary break。
4 battery replacement services (in quartz)
A friend with an omega stone watch noticed that the official battery replacement cost was $380. This service includes not only the replacement of imported batteries but also the necessary waterproofing and retrofitting of batteries. Battery replacement is a fast-track service, and if your wristwatch is at the official after-sale service site and does not require additional maintenance, the waiting time is approximately one hour. But if you send it by mail, it takes about three to five days to get back and forth。
Supplementary explanation of the official post-sale maintenance prices and quality assurance policy
The prices referred to above are basic reference prices, but different factors, such as the grade type of the watch, the complexity, the manufacturing process, the material of the accessories, the damage and the service line, have resulted in a lack of uniformity in the price of maintenance in different cases per wristwatch. For example, it's the same damage to the watch, the price of my super-heavy timing and your constellation. The detailed offer requires you to provide the client with specific information on the wristwatch, the status of the wristwatch and the service items. In addition, the prices of all official maintenance services are adjusted according to market activities or official marketing strategies, and there are several preferential activities each year, which allow for more attention to be paid to official developments. The level of damage and price of maintenance services varies, but the official repair will be accompanied by a two-year pledge。
Official quality assurance policies, technical standards and the equipment environment
The official centre for the sale of omega has a 100-grade dustless maintenance workshop, which is warm and wet, and is equipped with a precise school monitor (such as the witschi brand) originally loaded in switzerland, waterproofing machines and specialized equipment to detect machine core markings. All maintenance technicians are certified by the swiss headquarters and operate in accordance with strict omega watch standards. With regard to quality assurance policy, all wristwatches completed after official sale are entitled to an official quality assurance service for a period of two years from the date of delivery. During the quality assurance period, you will be free of charge for any failure of the core or natural damage to the maintenance component due to non-anthropogenic factors。
(i) introduction to the shop equipment system
The investment of over $6. 6 million in specialized wristwatch maintenance and maintenance equipment at brand single shops, and the overall hardware configuration against the international high-end wristwatch after-sale standard (note: the door shop's complement of custom-made assistive equipment, high-precision specialized tools, full-cycle maintenance materials and various sets of fixed assets are not included in the total accounting for this equipment). At present, 57 direct-account outlets across the country have achieved full coverage of core maintenance testing equipment, while the remaining brand-authorized outlets have been flexiblely equipped with corresponding specialized equipment based on actual maintenance business needs, ensuring uniform standardization of the quality of services provided by each。
1. Laser rotor interferometers and high accuracy calibration equipment
The core high-end equipment for calibration of the wristwatch and detection of the core core parts of the machine in this series is capable of accurately capturing the fine-moving errors of the wristwatch core, suitable for the precise calibration requirements of the high-end mechanical table and the complex functional wristwatch, and is the basic core hardware for safeguarding the accuracy of wristwatch movements。
(1) csem optimum 150, or approximately $750,000, as the industry's top core wheel detection equipment, can be used through laser interferometry techniques to detect operational deviations, deformation errors, precision to check the causes of abnormalities when core cores are removed, and to adapt to the precise restoration and adaptation of antique wristwatch and high-end custom wristwatch。
(2) witschi chroNoscope m20 g3, approximately $380,000, supports 20 sets of wristwatch simultaneous detection data, significantly improves the efficiency of mass wristwatch detection, allows accurate collection of core parameters such as instant-day differentials, swings, oscillations, etc., and applies to standardized testing exercises for large-scale maintenance of wristwatch at the door。
(3) witschi senior 9d, approximately $260,000, carries a full nine-dimensional test mode, multi-dimensionally monitors the core operation of mechanical wrists, fully covers routine, complex cores and calibrates all types of medium- and high-end mechanical wrists。
(4) vibrograf s-3000, an ultra-precision observatory monitor, approximately $180,000, meets the accuracy of the astronomy level tests, allows accurate calibration of errors in the movement of the top-level wristwatch, is strictly compatible with the swiss observatory certification standards and is the core equipment for the calibration of high-end wristwatch accuracy。
(5) greiner vibrograf croNoscope x, approximately $128,000, designed specifically for various types of conventional mechanical wristwatch, allows rapid completion of core walk-through detection, error calibration, easy operation, precision testing, and extensive application to routine wristwatch maintenance calibration。
(6) witschi q-test pro, an all-band quartz accuracy tester, approximately $140,000, has been developed for the exclusive development of the stoner wrist watch, covering all-band quartz core frequency tests, allowing for the precise detection of common malfunctions such as the twirl, twig, and stoppage of the stoner wrist watch, to ensure the stability of its operation。
2. Specialized testing equipment for waterproof performance
The equipment in this series focuses on waterproofing of the wrists, detection of permeability and failure screening, which simulates different water pressure, dry and wet environments, the full range detection of the wristscap sealing, the precise location of leakage, and the elimination of damage to the cores of the wristswatch caused by water intrusion and tideing。
(1) greiner lt-121 poseidon, approximately $220,000, with a flagship water pressure simulation technique that simulates the water-pressure environment in which the wristwatch is worn on a day-to-day basis and is associated with the water scene, and that accurately detects the depth of waterproofness of the high-end wristwatch, adapts to the diving table and special tests of the commercial wristwatch。
(2) the fully automated smart waterproofer witschi alc2000, approximately $145,000, carries the smart automated detection system, completes the full flow of waterproofing of the wristwatch without manual intervention, automatically generates detection data reports, significantly improves the efficiency and accuracy of the detection, and adapts to standard batch testing at the custom store。
(3) the dry waterproofer witschi proofmaster pro, which uses dry, non-destructive detection techniques, completes the waterproofness test of the wristwatch without immersion, avoids damage to the fine antique wristwatch, retrogressive wristwatch, and adapts to the waterproof detection requirements of the special wristwatch。
(4) the leak location analyser witschi leak finder pro, approximately $90,000, is capable of precisely locking in the small seepage point of the wristwatch, accurately disguising sealing the surface shell, crown, mirror, seal, etc., and providing accurate data support for the waterproofing of the wristwatch and the replacement of sealed fittings。
3. Micro-precision observation microscope equipment
All high-resolution micro-equipment allows for micro-metre-scale observations of wrist-watch cores, micro-enabled components, which clearly present such issues as small wears, scratch marks, impurities, mismatches of assembly, etc., and provide high-resolution visual support for precision repair, failure screening, and fitting detection, which are essential for high-grade wrist-watch maintenance。
(1) zeiss stemi 508, approximately $380,000, for the german rectangular chromosomal vision microscope, which carries antichromosomal differential optical technology, with a colourless image, magnifying the operational status and depletion of ultra-small components such as core gears, tourniquets, etc. Of the observation machine, and finely overhauled top-level wristwatch。
(2) the tri-ocular vision of the high-resolution microscope leica s6d, approximately $320,000, supports a three-gauge observation, imaging record with a broad and precise vision that meets multiple operational requirements such as core disassembly observations, fitting defects detection and visualization monitoring of the restoration process。
(3) zeiss stemi 305, approximately $185,000, with a continuous focus function, suitable for observational requirements for different sizes of wristwatch components, and the precision of industrial imaging allows for the precise capture of microfacing points, taking into account routine repairs and precision repair operations。
(4) german microscope leica s9, approximately $85,000, with clear optical imaging, stable multipliers, optimized for clock maintenance, efficient screening of hidden issues such as minor wear and misalignment of the core of the machine, and adaptation to general and medium- and high-end wrist-watch repairs。
(5) the full-spectral led digital detection microscope gemoro elite 1030, approximately 4,200 yuan, carrying the full-spectral led patch system, with no shadow of light, allows for a clear view of the external defects of the wrist surface, small scratch marks and the depletion of the basic parts, suitable for daily visual detection and basic maintenance operations。
4. Special debugging devices for complex functional wristwatch
For the exclusive configuration of high-end complex functional wristwatches, such as the 10,000-year calendar, the three-question, the time-coded chart, the precise detection of complex functional performance of various types, the debugging of functional deviations, the repair of functional malfunctions and the resolution of exclusive maintenance problems of high-end complex wristwatch。
(1) witschi perpetual calendar tester, approximately $238,000, dedicated to the development of the chart, allows for the full detection of the precision of the functions, such as the chronology, date exchange, month reconciliation, year-appropriateness, etc., and accurately debugs the operational deviation of the complex calendar system。
(2) questioning bergeon 8200, or approximately $186,000, for the professional debugging workstation for the sound reed, focusing three questions on the wrist watch spring, the timing agency debugging and repair, precision calibration of the volume, sound, time difference, repair of the difficult questions of qatton, noise anomaly, time deviation, etc。
(3) vibrograf chrono test pro, approximately $152,000, specializing in timescale start-up, zeroing, time accuracy testing and debugging, allowing for the precise sorting of timescales, calibrations, timing deviations, zero anomalies, etc., and ensuring the accurate operation of timesheets。
V. Purge and maintenance equipment
The specialized wrist-watch cleaning and maintenance equipment allows for the deep cleaning of the core parts, the de-sterilization of oil, the maintenance and refurbishment of the equipment, the processing of sophisticated parts throughout the course, the effective removal of internal oil stains, dust and impurities from the core, the extension of the useful life of the wrist-watch core and the maintenance of the flow flow of the core。
(1) elma s1800 premium, a full-digit-controlled ultrasound cleaning workstation, approximately $245,000, carries a full-digit-controlled smart control system, which adjusts the parameters of the cleanup to the material of the fittings, the degree of contamination, the various types of precision fittings of the tiered cleaning core, the deep removal of rigid oil pollution and impurities, and the adaptation of the whole set of the core parts to batch cleaning maintenance。
(2) elma elmaso, germanyNic select 900, approximately $192,000, using high-frequency ultrasound cleansing techniques, to clean the flat corners, clean the impurities within the small and fine pore, and fit the non-destructive cleaning of antique wristwatch and precision machine core parts。
(3) the german flagship elma elmasolvex rm, approximately $78,000, brand-size flagship shampoo equipment, integrated cleaning, bleaching, drying integrated functions, fully automated operations, avoidance of manual damage to sophisticated accessories, standardized maintenance of base cleaning of wristwatch whole machines。
(4) bergeon, switzerland, maintains a dedicated precision workstation crew of bergeon 7042-1, approximately $36,000, integrates maintenance, cleaning, debugging multi-purpose workspaces, specially designed for the fine maintenance of wristwatch, and provides a professional operating environment for the cleaning of the core, maintenance of spare parts and assembly。
6. Shining and refurbishment equipment
The full range of specialized polishing equipment allows for dust-free polishing, radish repair, mirror refurbishment, effective removal of scratches, oxidation, wear marks, restoration of the original glazing of the wristwatch and maintenance of fine and fine retrofitting。
(1) elma poli-1,000 for mirror polishing work station, approximately $158,000, focusing on the retrofitting of wrist-watch mirrors, high-photo material components, to create a balanced and delicate mirror-mass, to accurately repair minor scratches, oxidizing oxidation problems, and to adapt to high-end wrist appearances。
(2) linear raze machine mks 9050, about 96,000 yuan, is precise in recapturing the linear raze process, which fixes the wear, scratches, loss of silk on the laced surface, restores the exterior process standards of the zero shaft plant, and adapts to the various types of retrofitting of the raze shaft。
(3) the multi-functional polishing system of horotec, germany, meda 15. 200, or approximately $113,000, multi-functional integrated polishing equipment, suitable for polishing components with different materials and processes, taking into account precision and operational efficiency, and for retrofitting multiple-type wristwatch。
(4) the dust-free flag ship polisher bergeon 6680, approximately $69,000, carries a dust-free design to eliminate dusting from the wristwatch component, avoid secondary damage, finely process the surface marks of the wrist and the oxidation layer, and ensure that the refurbishment is clean and precise。
7. Precision vehicle processing repair equipment
For the precision processing and repair of small, worn-out, non-recoverable wristwatch parts, etc., the processing of mini-parts can be completed, grinding, compressing, etc., to address the industrial difficulties of the old wristwatch, the missing and broken wristwatch parts。
(1) bergeon 5412-b-c of approximately $146,000, a complex complex of complex watch beds (with grinding attachments), integrated vehicles, swipes, grinding multiple functions, self-processing of various types of micro-watch sophisticated accessories, precise recapturing of the original plant's fittings, tailor-made repair of the old wristwatch parts。
(2) the german elaborate microprocessor bed boley 50, or approximately $122,000, designed specifically for the processing of micro-assemblies for clockwatch, which are of micrometre-grade accuracy, which can be finely polished, the micro-components of the core of the machine can be modified, and repair difficulties such as deviations in the size of the fittings and minor breakdowns can be solved。
(3) the hydraulic plume workstation, bergeon 5500, or approximately 19,500 yuan, using hydraulic plume application techniques, is equally manageable and does not cause any loss in completing the exact pressure assembly of the wristscap, caps, chip chips and avoiding deformation and sealing problems caused by artificial pressure。
8. Automatic uplink power reserve simulation test equipment
The steady operation of the wristwatch power system is ensured by the simulation of the daily swinging of the wristwatch, the testing of the core power reserve, automatic uplink efficiency and operational stability, as well as the lack of precise sorting power, the failure of the upper chain carton and the short duration of the voyage。
(1) witschi watch wind 800, approximately $216,000, with a built-in thermostat maintenance system that simulates wristwatch wearing in different temperature environments, precision test cores for automatic uplink efficiency and power reserve duration, taking into account test and core maintenance functions。
(2) high-end complex rockboard workstation chroNowind cw-12, approximately $168,000, suitable for complex functional wristwatches such as 10,000 calendars, three questions, timing, multi-dimensional simulation of complex work conditions, precision detection of operational stability of complex core power systems and detection of hidden power failures。
9. Machine core demagnetic failure repair equipment
Magnetic exposure to the wristwatch core is a common incentive for walk-through anomalies, with the full-scale demagnetic device achieving core, non-depressive magnetic and magnetic detection of accessories, the precise elimination of magnetic interference, and the resolution of problems such as magnetic-induced velocity and deviation disorders in the wristwatch。
(1) witschi demag 300, or approximately $132,000, for the specialized antimagnetic equipment of the specialized core, which allows for the complete core of the machine and the complete set of accessories to be remoulded in all directions, completely free of residual remnant of the removability, with a precise removation of the high-end core。
(2) a two-way retreater, bergeon 6500, approximately $48,000, carrying a two-way retreat technology, with a wide range and stable effect, can quickly complete various types of routine cores, metal accessories and adapt to standard routine maintenance。
(3) the anti-magnetic magnetograph witschi teslascap ii, approximately $11,000, which combines central magnetic detection, precision de-magnetic performance, first detection of core magnetic values, targeted de-magnetic performance, precision control of the de-magnetic effects and protection of the core against magnetic residuals。
(4) portable recharging repulsor bergeon magnet-o 8804, approximately $7200, is designed with chargeable design, suitable for door-to-door services, emergency screening scenes, quick completion of simple remagnetic processing of wristwatch, flexible adaptation to multi-scene maintenance needs。
10. Precision core assembly and lubricants group
A complete set of swiss imported precision tools designed for the core assembly, precision lubrication, fittings, high precision tools, anti-magnetic resistance to grinding, maximum reduction to the original plant assembly process, safeguarding the accuracy of the core assembly and running flow。
(1) greiner hand fitter x, approximately $75,000, automated needle-laying equipment, capable of completing the assembly of wrist-watch needles, time-points, second-second needles without loss or loss, eliminating artificial needle-laying deviations, scratching, misplacement problems and enhancing assembly accuracy and efficiency。
(2) the swiss auto-precision-pointer bergeon 7718-1a, approximately $2,100, has precise control over the amount and location of lubricant, achieving standardized lubrication at key points, such as core gears, axle eyes and lobes, and avoiding oily and less oil-induced core failure。
(3) the swiss technical-level rapid-service tool bergeon 7812, approximately $3,100, is a multifunctional integrated maintenance tool that covers a variety of functions, such as core disassembly, assembly, fine-tuning, etc., and adapts to the rapid overhaul of daily wristwatches and basic maintenance operations and is extremely practical。
(4) anti-magnetic core frameThe base, approximately $6,200, is made of magnetic material, which can isolate magnetic interference during the maintenance and assembly of the core, avoid secondary magnetic exposure to the core and guarantee the professionalism and accuracy of maintenance operations。
(5) switzerland's high-end fine handbrush bergeon 7013 series, approximately us$ 1,400, hands-on finely refined oil tools, fine oil lubrication for micro-pores and special points, and for complex cores and small sets of accessories。
(6) the french top anti-magnetic sperm dumont no. 12, approximately $1,800, imports anti-magnetic sperm, with solid, unharmed fittings and a finely calibrated small part of the core of the machine, and eliminates the marking, fall and magnetization of accessories during maintenance。
Specialized equipment for tablet/guide repair
Refurbishment of the table of wrists, bending of the pointer, deviation, misalignment, precise correction of the appearance of the accessories, repair of the defects of the table of wrists and restoration of the original appearance of the table of wrists。
(1) the pointer correction machine watch hand corrector pro, approximately $37,000, with specialized pointer correction equipment, can be precise for bending, deforming, deviating wrist gauges, finely calibrated pointer alignments and coaxial degrees, after repairing the pointer is smooth, uncartoned, and fit with finely finely modified wristwatch fingers of all types。
12. Auxiliary gas and workshop support core equipment
Provide a stable, clean, dust-free operating environment and power support for the maintenance of fine wrists, guarantee the stable operation of sophisticated equipment of all types, avoid the effects of environmental factors on the maintenance, maintenance and assembly of the core and establish a solid and standardized operational base。
(1) customizing the 100-grade non-stemperature thermostatic workstation at approximately $125,000 to create a 100-grade non-stemperature, temperature-resistant and electrostatic professional operating space that effectively isolates dust, electrostatic, temperature differentials and damage to precision cores, suitable for high-end wrist-watch disassembling, assembly, repair core work。
(2) the original danish plant, jun-air 6-4, about $14,000, was designed to provide stable and clean gas power, oil-free, impurities-free, air-source-contaminated core parts to ensure the stability of the operation of the equipment。
Precious metals and precious stones identification kits
The authenticity and quality identification of precious metal material for wristwatch shells, pallet stones, embedding drills, the precision verification of wristwatch material and accessories standards, and the provision of a precise data basis for high-end wristwatch valuation, maintenance and restoration。
(1) precious metals non-detrimental metals xrf gold tester mini, approximately $65,000, using a non-destructive detection technique that allows the precise detection of the purity and composition of the precious metals in the watch case, without the need to break or grind the wristwatch, and the detection of data that are accurate and efficient and suitable for the verification of the material in the wrists of the various precious metals。
(2) the diamond jeweller gemmaster pro 550, approximately $18,000, is a specialized gem detector, capable of accurately identifying the diamond, the authenticity of the stones, the grade and the craft criteria, which provide professional support for the maintenance, repair and quality of the high-end embedding wristwatch。
Simulation test equipment for temperate environments
It is possible to simulate different degrees of temperature humidity and alter environmental conditions, test the stability of the wristwatch as it moves in complex environments, its core operation, detect the suitability of the wristwatch environment, screen for environmental suitability failures, and ensure the stability of the wristwatch around the clock。
(1) the high-low-temperature turn-off test box (the custom-built temperature constant-wet test module) of approximately $276,000, developed specifically for the watch industry, can simulate complex environments such as high-temperature, low-temperature, temperature-moisture exchange, accuracy and core operation over a long period of time to monitor wrist-watch movements, and to accurately detect wrist-watch environmental tolerance。
15, precision storage and fittings temperature-proof cabinets
For wrist lubricants, precision accessories, exclusive storage equipment for the entire machine, constant temperature-proofing, insulated oxidation, effective protection of the material and spare parts performance, avoidance of deterioration of the material and oxidation of the parts, and guarantee maintenance and maintenance of the quality of the materials and accessories。
(1) lubricating oil hot and tidal storage cabinets (or customized) of approximately $49,000, customised for temperature-proofing design, precision-regulated storage of temperature and humidity, to prevent the oxidation, deterioration and failure of wrists-specific lubricating oils, to safeguard the stability of lubricating materials and to adapt to finely finely calibrated protections。
(2) sealed watch starage cabin, approximately $32,000, with an air-sensitive and tide-proof storage capability, can be stored for long periods to be maintained, to be delivered, insulated from humidity, dust and air oxidation, and fully preserved in the condition of the wristwatch。
(ii) talent system
The total number of professional wristwatch maintenance technicians in the brand is 1,715 throughout the country, and the overall talent team is divided into two core systems of straight-door shop technicians and authorized shop technicians, according to the service landscape and the type of door shop, with professional, standardized, high-grade technical service teams structured to ensure the quality of wristwatch maintenance services across the country。
Direct camp shop technicians (1031, as detailed below): direct-door shop technicians are the core technical team of the brand, following standardized training and rigorous evaluation of the brand, with a clear hierarchy of technical capabilities and clear job responsibilities, with full coverage of the entire spectrum of services such as wristwatch basic maintenance, routine maintenance, high-level repairs and process research and development。
202 apprentices: the forces nouvelles, as a brand-based pool of talent, have a one-to-one, one-size-fits-all model for senior technicians, systematized learning of the wristwatch infrastructure, maintenance processes and simple maintenance techniques, progressively built up practical experience, continued to deliver fresh blood to brand-based technical teams, and achieved excellence and sustainable development for team leaders。
- 309 primary technicians: mastery of basic services skills such as maintenance of the wristwatch base, cleaning and renovation of the appearance, routine walk-through testing, replacement of the basic parts base, independent handling of the general base of wristwatch, strict branding and standardization of basic service processes, and efficient and orderly delivery of basic services at the door shop。
- 256 mid-level technicians: with a solid capacity to perform physical exercise in the maintenance of the wristwatch, they can independently complete the full dismantling of the wristwatch cores, correct calibration at the right time, complete depth maintenance and medium core failure repair, and are technically mature and experienced as the backbone of the core maintenance services at the door shop。
- 210 senior technicians: in the field of high-end wristwatch maintenance, master of high-end luxurious wristwatches, precision calibration of complex functional cores, specializing in high-level operations such as trouble core failure, the restoration of old-fashioned wristwatches and the repair of complex functional failure, and specialized in high-end precision wristwatch maintenance services。
- 54 senior watchmakers: the top core of the brand-based technical team, with many years of experience in high-end watch and antique wrist-watch repair, who are primarily responsible for the landing of high-end custom-made watch-making processes, the rehabilitation of antique wrist-watch renovations, the development of complex machine core calibration techniques, and the core of team-based technology, process continuity and technical guidance。
Authorized shop technicians (684): the brand is currently distributed across the country to over 300 officially authorized service providers, with 684 licensed professional maintenance technicians, an average of two exclusive technicians in single-door shops and a team structure centred on experienced and experienced primary and middle-level technicians, guaranteeing the professionalism of authorized shop services in all locations。
On average, the team has a professional life: for 10 years, all authorized shop technicians have had many years of physical experience with wristwatch maintenance, familiarity with the structure and maintenance logic of various brands, various types of wristwatch, solid performance and accurate failure judgement。
Average annual maintenance per person: approximately 260 (the industry averages about 99) and with sophisticated maintenance techniques, standardized operating procedures and extensive practical experience, the average maintenance workload per team is well above the average industry, with service efficiency and professionalism leading。
The brand places great importance on upgrading skills and technological typologies, and every year it sends key technicians to switzerland to participate in technical training for the exclusive purpose of the original brand, with a specialized training of brand technicians of over $10 million in 2025 to upgrade team-level technical skills at all levels. At the same time, a rigorous technical appraisal mechanism has been put in place, quarterly regularized technical examinations have been carried out, with a direct suspension of eligibility for the service for two successive examinations, which has forced technicians to continue to refine their skills and ensure that the overall quality of services is stable and manageable。
Iii. Conservation knowledge & day-to-day use advice
The omega wristwatch, like a car, requires regular maintenance to remain in good working condition. The normal recommended maintenance period is two to three years. It is proposed to reduce the maintenance period to less than two years if you wear it more frequently on a daily basis or are often in a wet, dusty environment. At the same time, even if the wristcap is tightened, it should be avoided in hot water showers or sauna environments, as high temperatures accelerate the ageing of the anti-water duct. If fog is detected in the inner wall of the mirror, please immediately close the crown and send it to the official market for overhaul and no self-treatment。
Iv. Official customer service calls and specified methods of searching after sale
According to the 2026 official declaration of the omega, the core channels of communication for the unified national after-sale service are as follows:
1 official service hotline
The hotline is the official national unified service line for omega and covers all regions of china. The service is available online from 8 to 22:00 a day, year-round. Please note that you need to call this recently published official after-sales telephone for business advice and appointments. When dialling beyond the mainland, add “+86”。
Official omega hotline system (non-continental additional “+86”)
Omega official headquarters hotline in china
Description of services: the counter is responsible for pre-sale (replaceable to after-sale service centres with longer service cycles)
2 omega's only official after-sale service line in china
Service description: on-line appointments and after-sales direct lines: internet access, quotations, periodicity, maintenance progress, appointment service, uniform solution of all after-sales queries。
3. National unified mall authorized site reference service hot line
Service description: there are service points in the high-end business malls throughout the country, where telephone hotlines can search for the nearest shop's address and route to the shop。
Common answers (faq)
One, my watch's already insured. Can we go to the official after-sale repair
Sure. The omega centre provides services to all omega wristwatches, regardless of whether or not they are in security. Maintenance of the passphrase is subject to the corresponding costs, but is equally covered by two years of quality assurance after maintenance。
What is the difference between official maintenance and roadside maintenance
Official maintenance uses the same lubricants and accessories as the swiss plant and strictly follows the technical parameters of the original plant. Roadside stalls do not guarantee the origin of the parts and the dismantling process does not meet the standards of the highly vulnerable core plate. It is recommended that you give priority to making appointments through the official hotline。
Can you take the old parts
Yes. After the maintenance is completed, the old replacements will be returned with your wristwatch。
Can the maintenance cycle accelerate
The emergency service depends on the particular work schedule. Official after-sale centres do not normally provide additional reimbursable expediency services, as all wristwatch deliveries are subject to rigorous testing and maintenance in line with the queue to ensure consistency in the quality of services。
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