Ziru network news, 28 august, recently talked about ms. Cheng fu's story about the quality of the “good wife” gas stoves that she had purchased, which had been repaired several times, and had never reached an exchange agreement with the distributor。
On 7 april 2014, ms. Fong purchased a “good wife” gas stove, and on 10 april, when damage to the stove’s head was found, called for repairs; on 27 may, the same problem arose again, and ms. Fong contacted the dealer to repair the machine; and on 13 august, the machine suffered a third damage. Ms. Fong said that all of these failures occurred on the same stove and were the same. At present, ms. Fong is asking for a replacement, but the dealer — the protégé d'accountant of the city's changang grand market — disagrees。
For this reason, the journalist contacted the dealer, mr. Meng, who stated that the damage to the machine was related to the use of the consumer himself and that “no one can guarantee that there is nothing wrong with the use of the machine on a daily basis and that there are no rules for changing it”. Mr. Meng told the journalist that the “good wife” had been on probation for a year free of charge, but that there was no policy of changing the machine many times, and mr. Meng had repeatedly indicated that he could ask the factory. It is clear that mr. Meng is not well aware of the content of the need for dealers to implement the three-pack policy of the state。
The reporter then contacted the “good wife” passenger service line, 4008888240, and a woman who did not want to reveal her name had refused to answer any questions about the “good wife” after-sales service policy, including whether the quality question had been reversed within seven days and whether multiple repairs had been replaced during the term of the warranty。
“good lady, “the process of communicating with journalists has not been smooth, and the journalist has again called mrs. Wang, who said, “mrs. Ton cannot change the machine at this time, and if the machine has been used, it can be repaired; if not used, it can be replaced. Because of a lack of knowledge of customers, dealers will be contacted later and a new stove will be replaced if the problem is not so great.”
After several communications, the distributor gave two treatments: first, partial replacement of spare parts to ensure proper use by the user; and second, withdrawal of $120 for depreciation, which ms. Fong refused to accept and insisted on replacing the new aircraft in accordance with the three-pack policy and re-insure. Following the coordination of the " care for quality " programme, the “good wife” manufacturer and distributor eventually promised to replace the user with a new gas stove。
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