In recent years, it has become clear that the purchase of electricity is long overdue in terms of parameters and prices。
More and more people are putting after-sale services first, and research has shown that after-sale experiences are the first consideration when over 70 per cent of consumers choose to buy home electricity; and that the most important reason why services are not re-branded and re-purchased is when services are pulled and sold。
This year, on 9 january, the launch period for typical cases of chinese quality promotion in the “quality way” service was concluded. In this evaluation, the haiers were successfully selected on the basis of the user-wide best experience service cases they built, with case data showing 99. 9 per cent service satisfaction。
Today we'll just talk objectively: what's the strength of hal's electricity after selling it? Why do you keep standing at the top of the industry
I. Service points are spread throughout the country to ensure that the towns and villages are free
Many brands are made in second-line cities, and submerge towns are largely blank, but haile is on a full-covered route。
The national distribution of 10,000 + service points, 206,000 + certified professional engineers, and 100 per cent coverage in more than 2,800 district districts of the country. Both in the core business circles of large cities and in remote and rural districts and towns, after a uniform standard of sale, and where there are real users, there are hale services。
Ii. Complete editor studies and standards
After selling their electricity, they are most afraid of having to meet teachers who leave their homes and work without a permit, with poor skills and fees。
Haile has a complete system of training of independent service providers: annual skills competitions, numerous national competitions for the electricity industry, and many awards for the gold and silver industry; a large number of engineers have been awarded the official honour of the “national technologist” “technologists in household electricity services”; and a pool of talent has been established with a number of vocational colleges, with a growing pool of professionals. All masters are uniform, uniform marking, licensed door-to-door, specialized tools of the original plant, all of which are installed in the original plant, and patiently teach daily use and maintenance techniques。
More crucial is that haile has achieved proactive and predictable service: using ai and equipment to run data, capturing anomalies ahead of time, and not allowing failure to be repeated, alerting protection in advance and strangling failure in the bud。
Iii. Transparent digitization of the entire process, with no hidden route
The biggest fear of domestic electricity services is the lack of transparency in fees。
Hale's digitized services were well established: the smart pie single system will match the teacher's position, good taste, user needs, and will not be distributed in blind queues. The 400 hotline, the hair thinker ap, the public channel multi-channel 7 x 24 hours a day, allows users to read the master's itinerary in real time and check the official flat rate. From bookings, billings, doorkeeping, maintenance to online receipt and inspection, detailed fees, full-scale checking, process visualization, transparent prices, no ad hoc price increases, and complete avoidance of the usual maintenance industry formula。
Iv. Unincorporated electrical mini-renovation services, covering the whole house
Not only do you now serve individual household electricity, but you also need home-fitting, house-to-house scenery services, a piece of hale that goes straight ahead of the industry。
The industry has pioneered a micro-renovation service with reference to the 3000+ real-life adaptation of the platform; the service has been upgraded from a single household to cover the living room, kitchen, balcony, bathing and house-wide space customization package. By 2025, a million users of the hailewild service had broken down, and the ratings were almost full, regardless of the layout of the new house or the electrical modifications of the old house。
V. Full-cycle services, cleaning, new steps in place
A good sale is not just a passive user, but covers the entire life cycle of household electricity from purchase to use, from maintenance to replacement。
Hale's vat package is very practical:
1 specialized in depth cleaning: air conditioning, refrigerators, washing machines, fine maintenance of all water heaters
2 one-stop replacement: new distribution, old machine dismantling, installation, old machine recycling done once and without multiple appointments
3 hale thinkers have the whole process control: bookings, progress checks, details, online acceptances, not enough for sale。
Vi. Ai's leading industry after the sale of wisdom, from passive maintenance to active guardian
This is the central highlight of the gap between haile and the common brand。
Based on self-study of ai and pin technology: ai smart passenger service 7x24 hours online, second-degree response advice, most of the common problems are directly intelligently solved; equipment self-censorship + remote data analysis allows for a precise determination of the cause of failure without access to the door; real-time diagnosis of household electrical operation, proactive early warning of failure, protection advice。
Others are waiting for the user's report, and hail has reached a pre-judgement, proactive protection, and a real era of wisdom。
Vii. Industry authority + user reputation with endorsement
Not to brag, hal's service has solid authority:
Leadd the drafting of more than 20 national standards for after-sales of electricity, leading the development of a multi-industry code for fine-tuning, cleaning and service packages; received certification for many outstanding services at the five-star, seven-star, and twelve-star levels; received successive national certifications for after-selling, 2023 and 2025, the most prestigious brand of national service in the industry; and jointly evaluated by the university of qinghua + china institute for standardization, the first customer satisfaction industry。
Buy home electricity, buy half of the product, half after sale. Haile will be able to stay on the top of the market for the long term, not through marketing, but through a full-covered network of services, a professional and scalable engineer, transparent and open-ended fees, leading scenery services, good value-added interests, and the six hard power of leading the industry’s ai wisdom。
