I've been driving 15 years, i've been in 78 repair shops, i've been sitting in the rest area, and i've been a little out of my mind -- what does master want me to doRequest for quotationsAre those items all necessary and will they be added in the interim? Actually..Vehicle maintenance services processThe doorway is clear. You have the scales in your heart. You don't have to wait。
What is the vehicle maintenance service process
The first link in the store was reception at the front desk, with a registration form to clarify the problem. There's a lot of people here who just do it, "just a little loud, "the wheel shakes." but the more specific you describe, the faster the diagnosis. Last time i said, "it's a little soft on the brakes." the master checked three more rounds to locate the brake fluid emulsion. It would take two minutes to clarify the time, road and experience of the problem, and would save much time and money。
After the diagnosis is completed, enter the quote chain. Master made a list of the problems we foundWritten quotationsIt contains the name of the project, the hours worked and the cost of spare parts. This is the most critical step: you have the right to ask, "do you have to change this?" can you clean it up first? I've seen a man sign a master's contract and there are two more small projects in the middle. You insist on being clear, you confirm it one by one, you are not pushed away, and you are not ashamed to speak。
How to determine whether auto maintenance service processes are regulated
A disciplined factoryThe old ones that you took off will be confirmed or takenI don't know. Last time i changed the gearbox filter, the master showed me the old table and took a photo. If one of them says, "you can't look at the old one" and it's taken care of, it's a really bad process. In addition, if additional items are involved in the course of repairing the car, the signature must be resigned to confirm that you can't be given an additional job if the repairs are repaired。
When a car settlement is taken, the final statement of settlement is presented against the original quotation, and the additional items are asked on the spot. I used to take two pictures with my phone and go home. If the amount is far from the offer, don't rush to pay and let the service manager explain it in person. Once the payment is complete and problems are identified, the difficulty of defending rights is different and the cost of peeling is much higher。
The process thing, knowing and not knowing is exactly two states. You've got a point in your mind, you're not passive in communicating, and shifu is afraid to use you as an amateur. Next time you come to the factory, remember these links, asking questions, leaving evidence, spending the same money, making it stronger and less idle。
