The apple was fixedBreakscreenHalf a month is gone
The manager of the apple retail in chaoyang city admitted that there was a problem with the employees and promised to respond without reply
Mr. Liang sent an iphone6s phone, which was still under warranty, to the apple retail shop in daeyang city for maintenance, where he received an e-mail from the maintenance record that the aircraft looked “normally worn, with no visible signs of abrasion” and, a few days later, mr. Liang received notification from the store that the mobile phone was physically damaged and could not be repaired, and he came to the shop and found a broken screen, which the clerk said was irrelevant. Half a month later, mr. Liang has not waited for his satisfactory outcome。
We'll get the dead machine fixed
“it was the dead machine that sent the phone, and it fell down, the screen was broken, and they put the blame on me.” to bring up this experience, mr. Leung, the owner of the machine, is angry. He told the beijing morning reporter that on 14 august he had sent the uninsured iphone6s phone to the apple retail shop in daejong city, where he had been informed, after a simple test, that the phone needed to be returned for repair。
Mr. Leung recalled that the shopkeeper had not filled in the maintenance form when he took the cell phone, “he said that i would take it with my personal documents when it was fixed. That night, i also received a copy of the maintenance records from the store." in this e-mail, journalists observed that, in addition to basic information on clients and products to be repaired, there was also a special “question statement/diagnosis” column, in which “the appearance” states that “the normal use of wear marks, no visible signs of serious bumps on the body of the carcass, and the customer's known equipment data and coverings cannot be preserved”。
However, on 21 august, mr. Leung received a telephone call from the apple retail shop in dasha city claiming that his mobile phone was physically damaged and that it could not be repaired for the time being. "i went to the store to take a look at my cell phone and it was broken." from the photographs taken by mr. Leung at the time, the reporter found that the lower left corner of the cell phone screen, the part connected to the metal body, had a fracture of about two centimetres. “i'm sure the cell phone was well delivered, as they said in the email they gave me. But the shopkeepers said that i did it when i sent it. They were not responsible.”
Half a month of consultations
Following these consultations, otaba city apple retail offered to replace mr. Leung with a screen price of $900 or to replace mr. Leung's screen free of charge for repairing it. However, both of the above-mentioned options were rejected by him, “i sent the machine during the warranty period, and there was only one problem, and now because of their negligence they have caused secondary damage and should be replaced free of charge”。
Last week, a journalist called the apple retail in daeyang city and said that the matter had already been handled by apple's official guest service and refused to give details. Instead, the staff of apple's official guest service told journalists that the matter was handled by the retail shop itself and that it was not clear how far it went。
Promised to answer, but no answer
The day before yesterday, the beijing morning reporter followed mr. Leung to the apple retail shop in dalaia city, chaoyang. The manager of the store apologized for having staff problems throughout the process, but at this point mr. Leung had complained to the company's customer relations department, so the store needed to consult with other departments and “we will certainly give a satisfactory response to the client and contact mr. Leung tomorrow”。
Yesterday, the journalist again called the store and the staff member stated that zhang's manager was off duty and that there had been no response until the submission. Mr. Leung is still waiting。
Beijing morning news
Reporter zhang jingxiang
