Reporter
This newspaper has reported that mr. Liu, a citizen of fukuo, had purchased an iphone4s phone earlier in the year and that he had changed it five times over because of a signal problem. Yesterday afternoon, mr. Liu explained that the parties had reached an agreement, brokered by the taijiang bureau of commerce and industry of fukuzhou, that mr. Liu's new iphone4s phone had finally been returned to the distributor and would receive a refund of $5,000。
With regard to mr. Liu's fate, many of the “polls” questioned why the apple phones were not fixed. In recent days, journalists have visited the authorized after-sale maintenance site for apples in fukuo and have also discovered the strange maintenance. In response, a head of the client relations department of apple china company explained that it was a maintenance strategy in china to replace the entire failure module, to facilitate the testing of the entire module by the maintenance staff and to ensure that the module returned to the client was functional. In addition, not all malfunctions are subject to replacement, such as the breakdown of mobile phone cameras and batteries, which can be replaced by maintenance staff。
I'm sorry
The cell phones are always reset automatically
A few months ago, a friend sent a phone called iphone4 to xiaojiang in fukuzhou, who was very fond of the phone and specifically bought a fine shell to protect it, but recently he found that it was often automatically restarted. Xiao jiang said that he had come to the after-sale centre at the five-seven roads in fukuzhou to repair his mobile phone just after the afternoon of 11 june。
After a preliminary test, kojiang's mobile phone was artificially watered, possibly because it was automatically restarted. “it was said that it was to be replaced.” on the basis of the agreement between the authorized after-sale service centre and apple, xiao jiang was informed by staff members that the after-sale service centre could not repair and replace individual spare parts, and that any part of the damage could only be replaced. The so-called “replacement” is the replacement of all spare parts other than the back cover, which the staff member will replace with parts from the plant. In addition, as mobile phones are no longer covered by warranty, xiaojiang will bear the cost of $1598。
Xiao jiang said that he thought it was a small problem to automatically restart his mobile phone, and that he had to pay $1598 for the trouble. However, in order to repair his beloved mobile phone, he agreed to the switch。
A key failure cost $1298 for maintenance
Just when xiaojiang decided to pay $1598 for the switch, a mr. Zhang named after the sale centre arrived. Mr. Zhang delivered his iphone4 phone to the staff member's hand, saying, "how much does it cost to fix a home key
Mr. Zhang's iphone4 phone had passed the warranty period and shortly before he found that the key was broken and that it was not responding. He had thought that it would only cost a hundred dollars to fix one of these keys, but he had never imagined that the staff member had said that it would cost $1298 to send them to the factory for testing and replacement。
"it's the price of heaven. Mr. Zhang said that there was no reason to fix a key so difficult. Subsequently, staff explained that the “apple” product was significantly different in design and material than other brands, and that while outside maintenance points might be cheaper, they were not original accessories。
In addition, staff indicated that the so-called “original fittings” at the outside repair site were spare parts removed from other machines and that some were retrofitted in shenzhen, etc。
“the level of maintenance staff outside is uneven, and even when fixed, mobile phones are easily broken.” staff stated that once iphone cellular subscribers had been repaired outside, formal, free warranty services would no longer be available even during the warranty period。
Finally, mr. Zhang decided to go to a private maintenance site outside for repairs, and when he left, he said, “since the maintenance costs were so high, he would simply buy another one”
Apple corporation response
Not all malfunctions have to change cameras, batteries are broken and can be repaired
Why don't you just change the phone? This is a problem for many “polls” because, as long as a small component of a mobile phone is broken, it needs to be replaced and high maintenance costs paid。
In response, journalists visited two of the authorized after-sale maintenance points in fukuzhou, where, according to the head of a maintenance point near the 501 midway in fukuzhou, apple authorized the maintenance points, which were only machines to process clients according to the procedure prescribed by the manufacturer, and they had no authority to answer that requirement。
Then the reporter called againAfter the applesService call. According to a head of the client relations department of apple china corporation, this is a maintenance strategy for apple corporation that does not repair the failure master, but replaces the entire failure module, allows maintenance personnel to test the entire module and ensures that the module returned to the client is not broken。
In addition, the officer-in-charge indicated that not all malfunctions had to be replaced, such as the breakdown of mobile phone cameras and batteries, and that only those parts had to be replaced and repaired by the maintenance staff。
In response, “replacement maintenance” was a sub-rule of the electronics industry, as was previously done by tablet computers, according to an in-house person who did not want to reveal his name. He states that because apples are not available on the chinese market for long periods of time and because of the high degree of integration of their internal circuits and fittings, many authorized stations do not meet the corresponding technical requirements, they have taken the simplest approach to replacement。
“the cost of replacing the whole panel will certainly be higher than the cost of replacing a part of the solids.” the industry expressed the view that it would not be desirable to add costs to consumers in this way。
