Reporter, xu quan
In recent days, mr. Song, a citizen of chinan, responded to zilu's evening reportAir-conditioning moversThe other party claimed to be the national post-sales service centre, but the transfer charges were not invoiced and the air conditioner failed a month later. Following the inspection by the curator appointed by the coron factory, it was determined that the poor installation of the route during the migration had resulted in fluorine leakage, that “the original crew did not agree to refund the fee and did not wish to bear the costs involved”, and that mr. Song wished to expose the 400 telephone number of the site “to prevent more civilians from being deceived”。
The customer service calls itself a "coron sale" and it's a third party
"in june, the old man had to move the air conditioner, because i was not around the old man, and i was searching for `after koron', the first one coming up was this number, and when i got through to him, i asked him if it was `the national after-sale centre' and said i would be contacted by the master." mr. Song told the press that he had been contacted by air conditioners who had moved the air conditioner, and that he had received a total of 270 dollars, which did not reveal any problem, but more than a month later, in early august, the air conditioning leaked。
Mr. Song's chat with the transfer master
When mr. Song checked the air conditioner during the warranty period, he called the after-sale telephone on the air conditioner remote control device. “when the original plant sold the air conditioner, asked me what the air conditioner had done. I said that the first time the air conditioner had been moved, and that it had also come to official personnel. As a result, the maintenance master had arranged to check at the door that the air conditioner should not be refrigerated, and he had looked at the receipt at the time, saying that it had not been officially sold by korón.” mr. Song told the journalist that “after the official sale, he checked the telephones `and the transfer master, which had been dialed at the time, so that he found that the after-sale phone calls and the maintenance man were false.”
And when mr. Song gave “the” phone to reflect the problems with the air conditioner mover, the feedback from the passenger service was that the master must have done it, and they did not care. Mr. Song said: “i found the flight master at the time and asked him if it was after the official sale, and he did not say, after i had asked again, that it had been stolen from the crowd. I sent the photos and videos to the transfer master, who admitted it was the migration.”
(air-conditioning pipe photos)
“the old man was afraid that the driver would come and fix anything, and he didn't want to wait, so he had the official shopkeeper refilled the fluorine and re-connected the pipe, which was fixed yesterday (10 august). After a half day of work, we couldn't bear to pay him for his leg。
(official list)
How can consumers avoid "ligu" when they sell their electricity
On 11 august, the journalist called the “post-sale telephone” provided by mr. Song, and after the call, he claimed to be the national air conditioner centre, where he was told when he asked what brand he was. The journalist asked if other brands could be changed and said “yes”, but when the reporter asked further, “can the other brands be repaired after the sale”, he said, “then find another phone.” then he hung up. On the other hand, when the journalist contacted the air conditioner teacher who had moved mr. Song at the time, he said he was a third party, not an official sale。
It is worth noting that journalists used their mobile phone to search for “koron after sale” found that the first four searches had a small print labeled “advertisement” at the bottom left corner, and that article 5 was the guest call with the words “officially certified”. On the other hand, the search of “koron after sale” using a computer page is the result of article 1 as an official telephone。
(cell phone search after coron's sale)
(computer search for the results of the coron sale)
The reporter then called the official telephone number of korón, and the staff said that the official telephone number was commingled and that consumers could find it on the instructions or on the “haeshin lovers” public sign。
In response to mr. Song's case, mr. Wang jianhua indicated that the consumer had a similar situation, which could first be resolved in consultation with the person who carried out the air conditioner transfer, and that failure to address the complaint could be reflected in the market supervisory authority or 12315; if the market supervisory authority and 12315 were not able to deal with it, they would have to go through litigation. At the same time, the law reminds consumers to raise their awarenessWatch outWatch out for online information and keep evidence of video, photo, audio, etc. In time for problemsDefenceI don't know。
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