The moving hard drive crashes, the data is lost. In this case, the user's heart collapses. Mr. Liu, hebei-shik's consumerWestern dataThe mobile hard drive is still in the quality assurance period, with the loss of personal data as a result of the failure and the seller's refusal to bear the cost of data recovery, “i am not satisfied with this result and require full reimbursement for data recovery costs, together with the return of the bad disk”。
We get $500 a week for communication
Mr. Liu told the china quality news network that, on 18 february 2021, a 2t mobile hard drive (three years of quality assurance) purchased at the western data (front) flag shop of an electric power platform at a cost of $429 was suddenly unrecognised in october and, after testing by a general data maintenance store, was found to be the loss of data as a result of damage to the magnetic head of the mobile hard drive, which, if restored, would require specialized data recovery companies。
Mr. Liu buys hard drive orders
Mr. Liu then approached a professional data restoration company. He states that the company's related staff claimed that the disk was broken, but that the resulting data could not be done and that it had to be sent to beijing headquarters for data recovery at a cost of approximately $2,000。
"my data are from children, from home, from life, from videos and photos without backup, which are precious to me personally, so i'd like to get back at all costs." mr. Liu said。
According to mr. Liu, the problem with the hard drive was not an artificial damage, but a loss of data due to product quality problems, so the seller had to pay for the recovery of the data. “... After i briefed the sellers, they initially disallowed compensation for the costs on the grounds that the data were not covered by the quality assurances.”
“i communicated with the seller for about a week and eventually agreed to return the goods, with compensation of up to $500, but i sought compensation for $2,000, other than the cost of time, transportation, etc., but i had to pay for the maintenance of the hard drive.” mr. Liu said。
The loss of data due to hard drive quality problems is not covered by quality assurance
For further information, the china quality news network launched questions as a consumer on the online passenger service of the western data flag。
“as a result of a three-year warranty period after the sale of mobile hard drives, quality problems may arise by submitting a request for re-engineering after sale in an order, with the relevant post-sale staff approved for processing, and after sale by providing equipment repair or replacement services, which do not include data recovery services and do not bear the cost of recovery of lost data. The data lines are not covered by quality assurance, and human damage is not covered by quality assurance, e. G. Broken, water entered, disk opened, etc..” this is the case with the mobile hard drive coverage。
Are data losses due to problems with mobile hard drive quality not covered by quality assurance? If, during the quality assurance period, problems with the quality of the mobile hard drive resulted in the loss of consumer data, would the money to restore the data be compensated? According to the shop customers, “quality problems are not accessible from the outset. Quality problems will not arise, and there is no question of spoiling quality data.”
Are there no quality problems identified during the mobile hard drive security period? “quality problems cannot be read from the outset.” the shop's guest service gave a “car” response。
Dialogue between the china quality news network (as a consumer) and online passenger service at the western data flag shop
Many consumers suffer from data loss
In fact, there are many who share mr. Liu's experience。
As early as april 2020, the same issue was raised with the china quality news network. He was a mobile hard drive (three years of quality assurance) purchased on 9 january 2018 by an electrician platform, “official western data flagship”, which, after two years of use, had failed to read the data and had been determined by a professional data restoration company to have caused a hard drive failure (a result of non-external damage) due to quality problems. At that time, when he sought compensation for the restoration costs of the 1800 metadata, the seller also refused on the grounds that the data were not covered by quality assurance and only agreed to return the old hard drive to provide new hard disks。
In addition, the china quality news network viewed the black cat complaints platform and a number of consumers reflected this。
For example, on 8 november 2021, a consumer stated that “a mobile hard drive was purchased at the western data (an electrician platform) own shop on 19 september 2021, and that data could not be read after it was discovered on 2 november that it had been plugged into a computer. A preliminary examination at a nearby store was that the magnetic head was broken and that the data repair required approximately $1,500 ... (seller) agreed to replace only a new hard drive and requested that the old hard drive be recovered with the data, or that the new hard drive be replaced after the authorized store had opened up at its own expense to restore the data. I do not accept that. It is clear that i was very fond of holding the hard drive for a month and a half, and that the failure to hit people was a result of the poor quality of the merchant's product, and that i requested a refund for the quality of the merchant's product itself and for the personal loss caused to me, as well as compensation for the maintenance costs that i had to pay to restore the data to the individual.”
Image intercepted from black cat complaints
And like, "sold for less than seven days, used for a second time, arrived two days ago, transferred more than 70 g-materials from my computer, lost the computer material, left a lot of material uncut and unhaired. What about the lost documents? I'm in a hurry to get a video. The hard drive can be found in disk management, but there's a problem with initialization, some initialization of the hints, and they can't start it, and then, regardless of the recovery of the data, i found a problem with their hard drive at station b. On 8 september 2021, a consumer told the same story about what happened when he bought the western data mobile hard drive。
Why is western data moving hard drives frequently exposed to quality problems during quality assurance? What is the explanation for the data in the west of the country for the problems reflected by many consumers? In response, the china quality news network tried to call western dataAfter-sale servicesThe telephone was available, but at the time of the delivery, it was always a voice call and, owing to busy operations and limited seating, it was not possible to make the first indirect call。
Should merchants pay for data restoration
The information stored on mobile hard drives, such as photographs, videos and documents, is more important for individual consumers and, if lost, may sometimes result in significant irreparable losses. Does it really make sense for businesses to be unable to measure the value of these data and not to provide quality assurance for recovery? Are there any liability for the loss of consumer data due to the quality of mobile hard drives during the quality assurance period
In an interview with china's quality news network, lawyer li bin, a chinese law firm in beijing, stated that if the loss of data due to the quality of the mobile hard drive required an extra fee for technical repairs, the cost of recovery of the data would also be due to the damage caused by defects, and in this regard, liability for breach of contract would certainly be the principle of full compensation。
“the responsibility of the merchant is, on the one hand, three packages of responsibility for the return of mobile hard drives with quality problems, and, on the other hand, the loss of consumer data storage due to the quality of mobile hard drives, which is also one of the losses due to quality problems. The burden of liability for breach of contract is not only the simple return of the goods, but also the loss of data in addition to the return of the goods, which are two losses, one for the hard drive and the other for the hard drive data, both resulting from defects in the quality of the hard drive, so both losses are compensable. Li bin says。
Counsel liu joon-rye, from peking deutsche & equivalent, stated that, in general, the return of the mobile hard drive was positive, but that the loss to consumers due to the quality of the mobile hard drive should also be compensated by the merchant, and the data were not covered by warranty but by compensation. “for example, in the case of personal damage to a consumer caused by a quality problem in a high pressure pot, the merchant is liable not only for the return of goods or the replacement of a high pressure pot, but also for the damage caused by the use of this high pressure pot.”
The deputy secretary-general of the china society of law on the protection of consumers ' rights and interests, chen weijiang, stated that, if the quality of the product did cause the loss of personal property, commercial compensation was justified. The consumers ' protection act clearly stipulated that consumers who had suffered physical or property damage as a result of purchasing, using goods or receiving services were entitled to compensation in accordance with the law. In addition, if the operator provides goods or services causing damage to consumer property, he or she shall bear civil liability for repairs, replacements, replacements, refunds, replenishments of the quantity of the goods, refunds of the price of the goods and services or compensation for damages, in accordance with the law or as agreed by the parties。
