Purpose
This procedure is designed to enhance the innovative capacity of enterprises to share, accumulate, transfer and effectively apply business knowledge internally。
Scope of application
2. 1 the procedure provides for a quality system mediumKnowledge managementActivities, means or methods to be undertaken。
2. 2 this procedure applies to the entire process of knowledge management of the corporate quality system。
Reference to documents
File control program q-zl-b01
Record control program q-zl-b02
Definitions
4. 1 knowledge management: the organization collects and integrates visible and hidden knowledge, accumulates it, transfers it in an orderly manner, shares it and makes it available
A series of normative activities applied。
4. 2 internal knowledge: it is generated in the course of an enterprise's operations, organized and aligned to its direction of enterprise development, and benefits the enterprise
Technological innovation, a series of documented knowledge that improves economic efficiency。
4. 3 external knowledge: collected from outside firms (domestic/foreign, trade/industry), collated and aligned with the direction of enterprise development
A series of documented knowledge that facilitates technological innovation and enhances economic efficiency。
5 duties
5. 1 the department of integrated management is responsible for the construction, maintenance and management of information systems
5. 2 the department of quality is responsible for the management and control of all types of management documents and for lessons learned in dealing with post-quality problems
5. 3 the technical department is responsible for the management and control of technical documents, standards at all levels and patents, the management and control of technical documents, standards at all levels, and the accumulation of lessons learned in project development and production process control techniques and engineering applications
5. 4 the department of commerce is responsible for market information collection and customer-related information collection and management control
5. 5 departments are responsible for the collection, collation and dissemination of knowledge within their respective fields。
6. Content
6. 1 the establishment of an in-house knowledge management information system (oa/mail/microgroup) to facilitate knowledge exchange among staff and create an environment within the enterprise that is conducive to the generation, exchange and validation of knowledge among staff, and requires staff to proactively accumulate and exchange knowledge。
6. 2 access to knowledge
6. 2. 1 accumulation and exchange of internal knowledge
Internal knowledge can be grouped into four main categories: corporate information, technical expertise, project accumulation, and quality improvement
(a) corporate information bulletins, which serve as a publicity window for corporate events and a park for staff exchanges, are collected, collated and published by the department of integrated management。
(b) company management systems, procedural documents, which set out the principles and requirements for the operation and development of the functions of the company; procedural documents are used to describe the procedures by which departments carry out their work in pursuit of the company's business objectives, and are collected, collated and published by the ministry of quality。
(b) technical expertise. The technology centre builds on the project's developed techniques (processes, fmea, etc.) for the control of production processes (including research on advance r & d methods, processes, technologies, new technologies) and the lessons learned from engineering applications, which are collected, collated and disseminated by the ministry of technology, and each technician has the responsibility to proactively improve the information base。
(c) project build-up, the technology centre summarizes lessons learned from project processes (including those related to product safety characteristics, non-conformity, customer feedback, complaint processing, etc.), and each project participant has the responsibility to proactively refine the database。
(d) quality improvement. The department of quality management has a responsibility to improve the database on its own initiative by addressing quality issues, correcting preventive measures and accumulating experience。
6. 2. 2 accumulation and exchange of external knowledge
External knowledge can be classified into two broad categories: external information, market information:
A) external information includes reports on the movements of stakeholders such as suppliers, users and competitors, collection of experts, customers ' opinions, tracking of technological developments, best practice surveys of industry leaders, etc. The ministry of commerce and the ministry of technology are responsible for collection, collation and publication. However, both departments should request the assistance of the knowledge-related responsible department, which has the responsibility to improve the database proactively。
B) exogenous references are to international, national or industry standards and other relevant regulatory documents directly invoked by companies, which are subject to the approval of the master worker and the general manager before being made public and used, and to a paper version of the citation which is subject to “controllable” coverage, with all external information indicating its provenance。
(c) market information includes national macro-information, industry information, market dynamics, customer information, etc., and is managed by the ministry of commerce。
6. 3 knowledge provision, dissemination, exchange
6. 3. 1 the accumulation and preservation of knowledge by sub-sectors, the sub-accounts of which are held in the form prescribed by the company's information system, the text of which is to be kept in the appropriate department, and the confidential documents are not to be published without permission。
6. 3. 2 the organization can publish internal and external knowledge, which can be published and shared through regular meetings, training, press releases, oa systems, microblogging。
6. 4 collating, changing knowledge
6. 4. 1 the relevant knowledge management responsibility department should update and modify knowledge in a timely manner, and any person may propose changes to the knowledge document that are subject to modification by the original depositary or manager。
The knowledge (including electronic files and documents) should be collated periodically by the relevant knowledge management responsibility units, and files should be archived after a certain period of time to ensure the timeliness of disclosure。
6. 5 disclosure, limitation and confidentiality of knowledge
6. 5. 1 relevant km responsibilities should always view knowledge (including electronic files and documents) and have the right to remove any information that is prohibited or inappropriate for publication and to prohibit the publication and non-issuance of standards by the relevant km responsibilities。
6. 5. 2 any person may make proposals for disclosure, restriction and confidentiality of knowledge。
6. 5. 3 levels of limitation of knowledge should be organized by companies to discuss the different levels of authorization for different types of knowledge and to provide the corresponding user authority。
7. Related records
