Intern, lee hongjie
In recent days, mr. Zhao of hangzhou has indicated that less than an hour after the use of black screens on sony television, purchased at the down-door online store, and after being repaired, problems such as the separation of the screen from the mainframe, the bending of the shell, etc., have been rejected as proposing a solution for the three-year extension of the entire machine after maintenance. In recent days, sony staff members have responded that they can only hold the screen for the required three-year period, without being able to extend the entire machine free of charge。
Fragmentation of screen and mainframe (party supply)
According to mr. Zhao, in the first half of 2024, he purchased a sony television set at his house in xiaoshan, hangzhou, which had not been used since the house had been renovated. On 27 june this year, when the renovation of the house was completed, mr. Zhao was first on board for less than one hour, and the television was abnormal。
"the picture went black from the top to the bottom, and it went black." mr. Zhao stated that, after the television malfunction, he contacted sony and the staff members went to the door and did not identify the cause of the failure, but merely indicated that the television was to be taken for repair。
On 5 july, the staff member returned and installed the television set. During the examination, mr. Zhao found that the television shell had been bent and that the screen was divided from the main subject, and that the staff had again taken it away for maintenance. “in the case of television again having problems, sony offered to replace the screen and gave the screen a three-year quality assurance solution, without explaining why the black screen and the maintenance were having problems again.” mr. Zhao said。
Television shell bends
Mr. Zhao told the journalists that he was not very satisfied with the solution proposed by sony after his sale. He's worried that black screens appear when televisions are purchased only briefly, and that there may be productsQuality deficienciesI don't know. In addition, he found other netizens who had reflected the existence of black screens on sony television。
Mr. Zhao stated that these problems remained after maintenance of the television set and that he was concerned that other spare parts might be damaged, and therefore made two claims: either the refund of the goods or the renewal of the whole machine security to three years after the replacement of the whole new screen, rather than just three years on the screen。
On 28 july, journalists called the sony hotline. On 30 july, sony staff responded by calling that the replacement television screen could be re-insured for three years to the main parts of the new screen and that it could not be extended。
On 5 august, mr. Zhao provided feedback that there was still no agreement on the disposal programme with sony after sale。
