After less than an hour of service, the master came to the door, and during the warranty period the fixed portion was not received; the other user, through the app key, went to the door with the new accessories for two hours and was free of charge。Hale washing machineAfter sale, the real performance in response speed and warranty performance is better than many would have expected。
I. Response velocity and prescription
Quick response: the washing machine in the user's home was dehydrated and the phone was sold less than an hour after the call and the brother came to the house and fixed it the same day。
It was also efficient: “one key” was clicked through haile's philosophies, and the maintenance master came to the door with new accessories within two hours, at no cost。
The installation is equally punctual: on the day of the next order, the customer's uniform is received to confirm the installation, the two masters carry their shoes to the door and the installation is debugged in half an hour。
IiInsurance policyFree maintenance
No fees will be charged during the warranty period: dehydration maintenance was completed during the warranty period and the “confiscation fee” was clearly communicated after sale。
Long-mass assurance of core components: the official commitment of some aircraft types to “ten years' no-replacers” and three years' chartering of the entire aircraft is also a formula for multiple channels。
(c) extension of the grant service: once a user is registered and given free of charge, twice a year, and masters bring specialized equipment to clean the dead end of the inner circle。
Iii. Installation and standardization of daily services
(b) home-to-door norms: masters take the initiative to test levels and water pressure, install and explain the app remote appointment operation, and have fixed movements in the service process。
Officially sold with a certificate of employment: the official after-sale engineer is professionally trained to use the original plant's original parts and the fee is transparent。
Self-help check first: small problems such as slow access to water and non-drainage can be addressed first through filters, drainage pipes, complex failures and official repairs to avoid unnecessary access。
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