Searching for after-sale maintenance telephones, finding 400 initials and the maintenance master came to the door and found that the brand was not officially sold. In recent days, a number of internet users have complained about their experiences with household electricity maintenance. In this regard, journalists have conducted factual assessments。
The 400 number you're searching for is not official
When asked if it's official, it blinks
On the afternoon of 14 september, journalists were required to use microsoft as a keyword for “hair's after-sale telephones”, and after a random link was opened, there was a “24h service phone: hour service centre phone counselling”。
When the reporter dialed the number, the mobile phone had marked it as “high-risk number”. At first asked if it was a “hair's after-sale” service, the other side insisted that “we are hal's specialties, specializing in the repair of heil's brand”. Subsequently, journalists continued to question whether it was officially sold, and the other side changed its name to “we are third-party cooperative maintenance ... Our company and hale”。
And journalists are asking how they work with haile. Is it hal's after-sale outsourcing company? The other one also blinked and said, “this is our guest dress that is not clear”. When asked here, the other side was a little impatient. At the end of the telephone call, the other party admitted that it was a maintenance company based in nanjing。
The above-mentioned web site is linked to nanjing eshued colding equipment ltd. Business and industry information indicates that the company was established on 1 november 2017 in nanjing city, in the rain pavilion area, and that it operates in the areas of heating equipment and accessories, hardware, electrical products, electrical appliances and accessories。
About 10 minutes later, a maintenance worker called a journalist and stated that he had just received a maintenance order, that he was not part of the billing company and that he did not know the name of the company, that it usually took orders on multiple platforms and that the company outsourced them to him, “(i) belong to a third party and is now essentially a third party (maintenance)”
Upon enquiry by journalists about the rates and the fear of high fees, the maintenance worker stated that the door-to-door fees were close to $30 to $50, depending on the distance, while the cost of inspecting, repairing or replacing the spare parts was to come and see the specifics。
Subsequently, journalists called the official customer hotline at haile, verifying that the other side stated that it was “not”, and that the official service line was only “” and “95179)。
Once again, journalists should search for “the owner's electronics after sale” and the first on the front page, “the oil smoker after 24 hours online” has 400 starting numbers. The journalist called the number and the operator claimed to be the “customs service centre”, and when the journalist asked if it was the official customer service of the owner's electrical appliances, the other party did not deny or admit it, but merely called it a “customs centre”. The journalist then asked, and the other said, “nationally, it is possible”. It was only when journalists were still asking that the other party admitted that it was not official and that it was a maintenance company. When asked about the name of the maintenance company to which he belonged, the other party hung up. At the bottom of the page, it is mentioned that the technical support of the web page is the “pakugu guangxi maintenance services department”. Business and industry information indicates that this is a self-employed entrepreneur registered in nanjingpo district on 20 march 2023 with a registered capital of $30,000。
The journalist then called the telephone consultation provided by the employer's electrical network, stating that the above-mentioned 400 opening number was not a passenger service line for the owner's electrical appliances. User feedback was also received previously to find a third party (maintenance company) and to advise the police in case of cost or fraud。
Ten of the electric brands
Six of them found fake 400. Code
On the afternoon of 17 september, journalists searched for “united states air conditioning maintenance” and appeared on the “united states service” “national service and support” page with a “united states” telephone call. The operator claimed to be the united states' “authority point”。
When the press called the united states official customer hotline for verification, the customer said, “we can all access the internet access to the system, but we can't find the number”. The above page is also confirmed by the official united states guest service and is not an official united states phone call。
What is the authorized level of maintenance? The u. S. Customer service provider described the u. S. After-sale sites as having a network of its own and a cooperative network, which are registered in the u. S., with maintenance work orders issued by the official system, the technology, accessories and fees of the site being harmonized, the head of each network being arranged and trained at headquarters, and the spare parts being sent from headquarters; the cooperative network is subject to validation, training and clearance for united states maintenance operations. Each site is responsible only for fixed areas, with a distinction of quality, and cannot take over national operations across regions in the name of the united states, nor can it change its telephones。
Journalists then tested a total of seven electric brands, including fanta, siemens, gly, matsuna, hae-sin, mi and sow. In addition to the three former employers, haile and may, journalists measured 10 electric brands, six of which found fake 400 starting numbers。
In the search for the seller's after-sale telephone number, a “specialized equivalent telecommunications service centre” web page was found, under which it was described as: after the official sale, after which the seller always insisted on a professional high-end, nationally available appointments, telephone calls for the repair service: etc. Following a call from the journalist, the other party claimed that fong had sold it, and the master was fong tai as well. However, journalists subsequently confirmed that neither the 400 number nor the website was official, through the official client hotline of fang tai, nor the micro-intelligence public service。
During a search of siemens' after-sale phone, journalists found a “siemens' electrical maintenance service service hotline” page, which clearly indicated “semens' home electricity”. The operator stated that it was the siemens warranty centre. However, when the journalist called siemens' official guest service, he was informed that the number was not siemens' official service line and that the official service was “only” and that if the user was faced with a fraudulent sale, it was recommended that the relevant documents should be brought to the attention of the local police. The website is not official either。
In addition, when journalists search for telephone calls after the sale of xavier's electricity, they find the “customs maintenance service 24-hour service line:” which appeared during the search for “boss appliances”. This number was previously faked by the “boss appliance”. Similar to the previous pattern, the other party's recusal was simply referred to as the “national service centre”。
From the search of web pages, out of the six top brands where 400 initial numbers were found, five brands found fake pages on the front page, two of which were on the top of the front page and were more clearly located. On 22 september, in the afternoon, journalists called microsoft china's guest line and did not receive an effective response on issues such as web page review。
In addition, journalists have used various mainstream ai platforms, such as soybags, lasagna, deep-seek, to retrieve the official after-sale telephones of the aforementioned brands, leaving no fake 400 numbers。
400 fake after-sale number
Take the social platform search
A similar situation exists on social platforms. In recent days, journalists have described 10 different brand names, plus key words such as “maintenance” and “sale after sale” and have found that eight brands have found fake 400 numbers。
In the case of after-sale maintenance of siemens, there was a popular video on the top left of the search results of the "semmon after-sale call 24 hours nationwide". After the clicks, the page presents information such as siemens' reservation service; siemens' home telephone service hotline; maintenance centre; cleaning and maintenance of the national hotline; and 24-hour appointment caller service, indicating that " 400 calls for emergency calls" will be provided with 400 numbers. From this page, the words “customs hotline” and “maintenance centre” are concentrated and can easily be considered by consumers to be related to siemens。
However, journalists looked further at the bottom of the page and found that the page stated that “the user's submission of the information is considered consent to the appointment of anhui network technology ltd. And its brand partners”. Business and industry information indicates that anhum gym network technology ltd. Is a micro-enterprise located in co-fertilizers and engaged in technical services, technology development and wholesale distribution of hardware。
Subsequently, journalists verified the 400 numbers and related subjects of the promotional video through siemens' official service, which was not siemens' official service and the page and account numbers were not siemens' official。
With the exception of millimetres and microbrews, the remaining eight brands have different degrees of use of combinations of brand names and “maintenance” of the “passenger line”, which journalists have verified through channels such as the official customer service of the brand, the twitter public number, etc., and have found that the telephone or account numbers are not official brands。
In the same way, journalists searched the 10 brands in little red and found that all three found fake after-sale numbers starting with 400. For example, on the right side of the top of the search page, there is an extension of “low loose” “low-low-low” with the text marked “advertisement”. In the form of a page display, brand names, official after-sales, maintenance, 400 numbers, etc. Are more visible. The telephones, the accounts, the press service, the microclinics, and the official checks are not released。
Ten of the above-mentioned brands, including the american, siemens and matsuko, were measured in the little red book, all of which were found under the title of the page directly using the brand name, the link or the fraudulent content promoted, but were verified as not being officially sold under the brand。
Expert: claimed to be “brand special”
It's obviously confusing
In fact, it is mistakenly the brand official 400 number, which can be handled by providing materials such as business licences。
On 15 september, journalists consulted china on the movement of such numbers, china connect and china telecommunications. With the exception of china telecommunications, which has suspended the shanghai 400 number, the staff of china's mobile and china's connection stated that related materials such as business licences could be processed。
In response, liu xingliang, director of the internet institute of dcci (internet data centre), argued that consumers had the impression that “400 numbers are official service” because of the use of virtual numbers starting with 400 brands. However, the virtual number starting with 400 is actually an enterprise communications service number, which is not exclusive to the large brand and can be used by common maintenance enterprises that meet the conditions for processing。
In terms of measured results, liu xing has argued that the misdirection of consumers is not just a 400-start number, but rather a result of a combination of search results, web design and client rhetoric. The alleged “brand-specific” “brand cooperation” and so forth is clearly confusing. It is alarming that some operators combine formal communication tools, professional passenger service processes and vague identification, making it more difficult for consumers to identify. Appearances of “formalization” may mask opacity in actual operations。
Liu xingyang indicated that third-party maintenance was an important part of the market for household electricity services. A third-party enterprise that regulates its operations can also gain consumer confidence based on technology, price and efficiency. It is the concealment of identity, false authorization, misleading transactions, the protection of consumers and the protection of honest maintenance enterprises that should be addressed. In addition, governance needs to cover the full chain of search displays, telephone calls, door maintenance and after-sales accountability. Operators should manage the real name of the number and deal, in accordance with the law, with proven misuse; search and advertising platforms should enhance the verification of publicity content, such as “official” “authorizations”, and open channels of complaint; market regulators should investigate the existence of misleading propaganda, price violations or consumer fraud in conjunction with publicity, telephone calls, work orders, etc. According to the news, the comic book zhang yongwen
