Ms. Wang said that the elderly at home passed through100 degrees searchEngines, 400 telephone calls marked “hail special” and contact door maintenance of air conditioners. The maintenance manager charged $1147 for the replacement of a small electrical unit. Then the old man asked for an invoice, and the other one delayed again...
Ms. Wang told journalists that the elderly had searched the number at 100 degrees, and that the so-called hair special telephone line had been reached by a repairer, who had paid $1147. The old man then called this 400 number several times to ask for an invoice, and the other party has been trying to justify the delay for more than a month。
Following a follow-up inquiry, ms. Wang learned that the same hair was authentic, with a market price of only $25. She contacted hale for official verification to learn that the 400 number was not officially sold by hale and that it belonged to a third-party maintenance agency impersonating haier. The doorkeeper, who had claimed to be a hair maintenance worker, had not informed the elderly of the address of the entity to which they belonged。
In order to verify the situation, the journalist made 400-995-8869. The operator didn't admit he was a hailerMaintenance of household electricityCentre. When journalists identified themselves in the media, provided information on consumer complaints and requested verification of the order information, they said that they could only consult the order through a mobile phone number and could not consult the contact details of the doorkeeper. The reporter questioned why, since he was not a specialist, “hair specialist” was marked on the 100-degree page, and the other party did not respond positively and then simply hung up。
The journalist then contacted the maintenance teacher. In response to a query from a journalist, the teacher stated that he was only working, that he was not aware of his company or where the order was sent. The journalist informed him of a complaint about the replacement of the capacitor fee of $1147 and the denial of the bill, and the teacher indicated that he did not remember the business, allowing consumers to communicate directly with themselves and promised to issue invoices。
The journalist provided feedback on the communication to ms. Wang, who then called the repairer. During the conversation, the master confessed that he was not a hair salesman. In response to ms. Wang's inquiry, the master was not clear about the source of the bill, nor was it clear about the recipients, nor was it able to provide a complete breakdown of the charges of $1147, referring only to the inclusion of a high-altitude fee, but not to the exact amount of the high-altitude fee. With regard to the billing, the master only promised orally to open the conference, but was never able to give a clear time for the billing。
Ms. Wang questioned the fact that even if an individual was engaged in operational maintenance, the fee should be invoiced in accordance with the law. The teacher remained vague and did not give a definitive answer。
The journalist again called 400-995-8869, who admitted to being the nanjing electricity maintenance centre, claiming that the doorkeepers were their own employees. Journalists provided full feedback on high fees, denial of invoices, and the problems of maintaining staff. Operators indicated that they could report to the company and apply for a full refund for the consumer, promising that within 15 working days the commissioner would contact the consumer for a refund。
The journalist informed ms. Wang that she would await a refund from the other party。
Fax 846 reminds the public that when looking for home electricity maintenance services, they try to contact them through official brand channels. Do not follow the word “official specialty” in the page search, in the case of high-priced maintenance, in cases where invoices have been pushed, and keep records of calls, vouchers of transfers and, if necessary, lodge complaints with the market regulatorDefenceI don't know。
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