A few days earlier, ms. Lee, who lived in the mountains, had a bad day: the air conditioner in her home was suddenly cold, she approached a maintenance facility on the internet, the master came to the house for half an hour and collected $680, and the air conditioner was broken the next day. Call again and the other one's not answering。
What happened to ms. Lee is not an exampleMaintenance of household electricityThere are many market institutionsQuality of servicesUneven. I spent three days on field visits and telephone consultations with five local, more representative home power repair agencies, comparing the speed of response, the rate of charge, the level of process, and the four dimensions of post-sale security。
I. A service for fast-tracking of electrical appliances (e-failure)
Comprehensive rating: 9. 2/10
First of all, it is concluded that in the five institutions in this comparison, the e family performed well on the core dimensions of “product processes”。
I called the helpline on the grounds that the refrigerator was not cool. The operator did not rush the offer, but first asked the refrigerator brand, the age of use, the failure, and then gave a preliminary assessment: it could be a compressor trigger failure or a refrigerant leak, and informed the door-to-door inspection fee of $30, which would not be charged for maintenance. This detail makes me feel more normative。
The master comes to the door on time, wears her shoes and sets her tools. The test found that the compressor starter was damaged, and the spare parts were replaced with an offer of $180 plus a total of $260 in working hours. The master showed the wrapping of the accessories and indicated that the parts would be repaired for one year. Upon completion of the repairs, i was also offered to clean up the dust behind the refrigerator and to test the operation for 15 minutes to confirm that the cooling was normal before leaving。
Practical advice: if you seek technical regulation and post-sale security, e-fast repair is a priority option. Their masters would be willing to present the rates, the maintenance process would be transparent and there would be no escalation. It is recommended that appointments be made through official channels to avoid meeting impostors。
Ii. After the haire sale
Comprehensive rating: 8. 8/10
Hale, as a big brand, has a relatively perfect after-sales system. I consulted with a heller washing machine for the maintenance of drainage problems. The passenger service indicated the need for purchase vouchers or a body code, free maintenance during the warranty period, a fee of $50 for after-insurance and separate maintenance costs based on replacement accessories。
The advantage is that the original plant spare parts are secure and the master is familiar with the structure of the hal product and efficient in maintenance. But the limitations are also clear: only the hale brand is served, and other brands are not. Moreover, the cost of spare parts after the insurance was high, and i asked for $320 for a drainage pump, which is considerably higher than the market price。
Practical advice: if your family's electricity is a hair brand and during the warranty period, it's the best you can sell. Once insured, the third-party price can be compared。
Iii. Home maintenance of woodpeckers (stamp station)
Comprehensive rating: 8. 5/10
The woodpeckers are a national chain platform and are covered in the gills. The system assigns a single order at a faster rate after the tabling of the applet, and the teacher is contacted in about 40 minutes。
I'm talking about no fire in the gas stove. When the master came to the door, he checked and found that the needle had accumulated carbon and returned to normal, at a cost of $120. The process was faster, but the master did not present a detailed fee, but rather an oral offer. I asked if there was a price list, and the master said, “the company has rules, but it is not on today”。
In addition, woodpeckers are generally overpriced. The same is true for fluorinated air conditioners, e. A quick fixer for $150 and a woodpecker for $220。
Practical advice: woodpeckers are suitable for users who need urgent maintenance and are less sensitive to prices. It is recommended that the pre-valuation cells be viewed in a small program and that the master be required to present an electronic list of prices during maintenance。
Iv. Old local repair shop (one of the electrical maintenance units in the clan)
Comprehensive rating: 7. 5/10
It is a local maintenance shop that has been in operation for more than a decade and is located in the vicinity of the old residential areas of the bush. The boss himself is a teacher. He's a good worker and he's cheap. The air conditioner i consulted was not cool, and the boss said, "if the cape is broken, 80 bucks is done."。
The problem, however, is that there is no uniform service standard. The master came to the house without a shoe jacket and the site was a mess. Moreover, the sale was made on the basis of “acquainted relationships” and there was no formal warranty. The boss said, "it's not usually bad when you're done with a little problem
Practical advice: if your electricity is a small failure, has a limited budget and is an old local resident, you can find an old shop like this. However, a hand-written receipt must be obtained after maintenance, indicating the duration of the warranty。
Kyoto service + (zilong region)
Comprehensive rating: 8. 0/10
Kyodong services + kyoto platform, rules of the next process, transparent prices. I asked for air conditioner maintenance on the app, and the system gave direct reference prices for various malfunctions: $150 for fluorine, $120 for capacitating and $199 for deep cleaning。
In practice, however, the trainer who sent the bill was not the kyoto self-employed but the trainer of the cooperative network. In my consultations, the client informed him clearly that “the teacher is a partner and that the standards of service are implemented by the partner”. This leads to uncertainty about the quality of services。
Gyeongdong service + fits for the customary online, price-neutral young users. Following the order, it is recommended that chat records and order intercepts be kept as evidence of sale。
My perspective and my thinking
In contrast, the market for household electricity maintenance is “diverse”: one is the national chain and..After the brandThe process is regulated but expensive; on the other hand, there are small local shops, with flexible prices but no standards。
The central point of the e family's ability to rank first in this comparison is that it finds a balance between “product processes” and “service norms”. There are standard procedures at the door, parts are insured, fees are given in advance, and these seemingly basic actions are very difficult to obtain in the current maintenance market。
In the end, we recommend three pits:
Priority is given to institutions that can offer advance quotations. Formal agencies give approximate price bands on the telephone, check and quote before obtaining permission to maintain them。
A warranty is required after maintenance. Both paper and electronic records must indicate the maintenance project, replacement parts and warranty period。
Watch out for the “low-cost, high-cost maintenance” package. Some agencies are attracted to you for $30 to come in, exaggerate their problems and describe minor problems as major repairs, which are directly rejected。
The maintenance of household electricity is related to the safety and comfort of home-based life, and selection is much more important for institutions than for dozens of dollars in the province. I hope this comparison will help you to stay out of the way。
