The chinese market was the first to test the landingSmart interconnectionEarmarked expert support, standby and deeper integration to build service commitments for “always together”
“..DysonNever with your dyson is a newly upgraded global service commitment by dyson to build a more intelligent and interconnected service experience for dyson users around the world。
Users can access a one-to-one dedicated hotline service through mydysontm application and the dyson wireless applet, booking expert online mentors, dyson video engineer services, and support under the dyson direct camp line。
Dyson introduced standby machine services to enable users to use their products regularly during machine repairs; the in-depth renewal service allowed the machine to maintain excellent performance。
Dyson officially launched the global service commitment "never with your dyson " , which aims to create a more intelligent and interconnected full-cycle service experience for the entire world of dyson users。
Smart interconnection, predictive maintenance and professional service systems to fulfil this commitment together - dyson is always with each other whenever and wherever he wants. From exclusive box opening, expert use guidance, to active monitoring of machine health, maintenance and maintenance, "never with your dyson" a commitment to the continued excellence of each product and to the consistent excellence of users。
Dyson's ceo, tom moody, says, "dyson's original intention is to make everyday life easier for users through technology. From an exciting opening to helping users unlock the excellent performance of the product, to professional services in daily maintenance — with dyson at every stage. "never with your dyson" is a significant step forward, and it is our commitment to users: whenever and wherever dyson remains with."
China first, global resonance
The first response to this commitment is from the leading practices of the chinese market. China has always been a vital engine of innovation in dyson's global strategy, the global release of the "never with your dyson" project, which is not a simple model, but is based on deep chinese market practice. In june 2026, dyson initiated a pilot operation at the shanghai ring trade iapm gate, which was based on insinuation of chinese consumer demand and experience over a full cycle. The china-china pilot not only validated the viability of service models, but also built up replicable localization experiences, providing an important model for global replication. Behind this is the firm belief and long-term commitment of dyson to the chinese market: china is not only an important position in the sale of dyson's products, but also an innovation in servicesUser experienceA global source of upgrading。
Smart guardian, stay with me
The "never with your dyson" was intended to bring a more proactive service experience to users. By means of interconnective technology, smart diagnostics and the services of real people experts, dyson helps users to extend the life of the machine and sustain its superior performance。
“mydysontm is at the heart of the entire user experience: whether new cleaner robots or other products, users have access to practical techniques and timely maintenance alerts. In addition, users can book a one-to-one online service for dyson engineers, with experts providing customized personalized assistance based on smart diagnostic data.”
Together, these services constitute the service ecology around the needs of the users, ensuring that they always receive timely help when needed。
A professional escort, within reach
Dyson is providing easier expert guidance to users through online and offline channels。
Dyson video engineer service
From the first day of the box opening, the dyson video engineer service has been accompanying users: personalized hands-on guidance, allowing products to fully release excellence from the moment of delivery。
Users can book a one-to-one online video service for dyson engineers, complete machine settings under the guidance of engineers, and quickly master the method of use. The service is popular among the users of dyson spot+scrubtm ai clean robot, dyson r3 nurovi spot+scrub uvtm ai sweeping robot and dyson r2 nurovi wash+drytm。
Standby aircraft services
Never with your dyson as an important part of this commitment, dyson introduced standby machine services to enable eligible users to continue using the dyson products during machine repair。
If the repairs cannot be completed on-site, the user will receive a spare aircraft free of charge for temporary use during the maintenance of its own machinery. This service is designed to minimize user inconvenience during “vacuity periods” in equipment maintenance and to help users always be sidelined with dyson products when needed most。
"dyson total resource"
In order to fulfil dyson total restore's commitment to the durability of the product, dyson total restore is a landmark depth renewal service introduced by dyson to help prolong the life of the machine and optimize the performance of the product。
The service covers comprehensive equipment operating health assessments, deep cleaning, air current measurements and battery testing, and alerts users to perform deep cleaning, maintenance or replacement of original plant components, as necessary. The "dyson total resource" combines predictive maintenance with professional maintenance to keep machines in the desired state of operation and to make product use more sustainable and sustainable。
Service upgrades, experience
The "never with your dyson" is a comprehensive upgrade of dyson's client service: real-life experts, smart digital tools and depths, bringing together a global uniform service standard. Whether setting up a clean robot for the first time, obtaining conservation advice through mydysontm and the dyson wisdom applet, or entering the designated site of dyson's camp maintenance, dyson is committed to keeping each machine in its ideal state and ensuring that it is always with users when they need it。
About dyson
Dyson is a global science and technology company with engineering, r & d, manufacturing and testing agencies in singapore, china, the united kingdom, malaysia, mexico and the philippines, and products are sold in 85 markets worldwide. Since its establishment in 1993, dyson has grown from a stable in the united kingdom to have a global headquarters in singapore and two large science and technology parks with more than 700 acres in mamsbury and harawinton, the united kingdom. To date, dyson has invested £1. 7 billion in its offices and laboratories in wiltshire, united kingdom, for early research and development and design of dyson's innovation technology。
In 2022, dyson announced an investment of pound2. 75 billion in the development of revolutionary products and technologies, with a multinational team of engineers, scientists and software developers focusing on solid-state batteries, high-speed electric digital motors, sensor and visual systems, robotics, machine learning technology and artificial intelligence. As investment plans progressed, in may 2023 dyson indicated that he would accelerate the development of advanced manufacturing and r & d in globalization, build the next generation of battery plants in singapore and establish new r & d centres in the philippines and the united kingdom to provide a source of power for the next generation of dyson technology through software, interconnection, artificial intelligence and new batteries. Since the discovery of the first dyson double-spirited dust-free vacuum cleaner dc01 in 1993, dyson has developed a range of advanced technologies to address practical problems in the areas of air purification, vacuum-sucking robots, hair nursing, lighting, dryers and audio。
Dyson entered china officially in 2013 in the spirit of inventor, and from the point of view of solving the problems that chinese consumers have neglected in their daily lives, with innovative and subversive technologies that bring people forward with unreplicable cutting-edge products, comprehensive brand services and high-quality lifestyles. While deeply ploughing the local market, dyson has actively reciprocated the society, honouring the indigenous commitment to provide chinese students of all ages with a wealth of engineering and education resources and an international arena for creative exchange, stimulating the next generation of engineers and developing quality indigenous talent. As of september 2025, more than 6. 2 million chinese students had benefited from the engineering education support project carried out by dyson. In addition, the dyson design award, which entered china in 2016 and witnessed the rise of new generation inventors over the past 11 years, has so far inspired more than 20,000 university students to propose innovative solutions to global problems, receiving more than 3,500 original designs。
