Early in february, the list of vehicle complaints for january 2026 published by the network was amazingMatadaOn the basis of 232 complaints, the number of complaints rose to three, almost 200 as compared to last month. And the core point behind this is the rusty air conditioner swelling valve mat, which involves a wide range of vehicles, from 2020 to 2023. In the face of this situation, the owners of the cars were left with no choice but to support themselvesDefenceAs a result, the brand name of amada has been severely hit。
Many of the cars have fallen into bitter water, and their cars have been used normally, even though they have not been involved in water, while the gaskets of the air-conditioning boom valves and the brakes have been rusted quickly. In some cases the rust has been skinned and even loose. The owner of the 2020 car was even more angry, saying that his car was only used for daily commuting, but it was not surprising that the parts were rusty, "it's obviously a quality defect at the time of leaving the factory, and then the refrigerants could leak, and the air conditioning could not be used in the summer."
It was understood that the root cause of the erosion was a major problem in the selection of plant materials. This component of the 2020 to 2023 car types, which uses iron material that is completely unregulated, produces condensed water when air conditioners operate and is particularly vulnerable to oxidation, which can be described as a double error in design and materials。
Professional maintenance staff also indicated that if the gaskets were rusty, the air conditioners would have leaked, and that maintenance would have been a problem and would have to be removed from the central control, which would have been a significant expense in terms of working hours alone, which would undoubtedly have placed a heavy economic burden on the owner。
In fact, it's the negative treatment of the long-term amada and the unacceptable “differentiation” that makes the owners more angry than the quality problem itself. Many of the drivers have said that they have contacted the official passenger service and the 4s store several times to give feedback on the problem, but that there is no clear solution。
Even more chilling for the owners, the plant was aware of this defect, but in the model produced just after july 2023 (including 2024 and the follow-up model), the iron parts were secretly replaced with anti-corrosive aluminium materials, and the difficulties faced by the old owner were ignored。
How can this “new car owners are not in trouble, old car owners carry them themselves” approach not make old car owners feel strongly unhappy? “how can we bear the consequences of this quality deficiency, when everyone spends the same money?” this questioning by the owners of the cars has given rise to many voices of defenders and has raised serious questions about the integrity of the long-term amada brand。
As can be seen from the complaints platform, such rights advocacy difficulties are widespread. In some cases, the owners made repeated calls for 400 passenger calls, with no result; in others, the owners were directly charged with replacement costs by the 4s shop, and their grievances continued to escalate。
In fact, concierra had previously been the subject of frequent complaints about engine failure, diversion, etc. The rusty windfall of the gasket once again revealed serious shortcomings in the plant's product control and post-sale response。
As a result of the pressure of the complaint, long-term amada finally offered an initial solution: a free examination of the problematic car type produced before july 18, 2023 and a commitment to replace the improved aluminium alloy gasket for the problem vehicle free of charge, with some of the owners having received a related verbal commitment。
However, the concerns of the owners have not been dispelled. Can free change really happen? Is it possible that the 4s store will be charged instead? Will there be further erosion after replacement? Will the maintenance costs be reimbursed in full for vehicles that are already in trouble, such as refrigerant leaks? To date, there has been no clear official explanation。
The claims of the owners are clear, i. E. That the plant should be able to detect and replace the parts free of charge, fully cover the costs of repairing the related failure, and that for the newly replaced parts, separate quality assurance should be issued to fully address the risks。
In the automobile market, quality and trust are core competitiveness. The quality deficiencies that have arisen this time, as well as the negative response of the factory, have seriously eroded brand reputations. It would not be easy for a manufacturer to put an end to current complaints and try to regain consumer trust if it failed to fulfil its commitments and further improve product control。
At present, the impact of this solution remains to be seen, and feedback on the use of follow-up vehicles and whether the risks of vehicles are actually completely resolved have been the focus of attention throughout the network. It is to be hoped that changma will be able to take on the responsibility of the brand and use practical action to make up for his mistakes, not to lose the trust that old car owners have always had. We will also continue to follow up on progress。
