First, to distinguish between operations and operations
Both concepts
Operations managementIt is the planning, organization, implementation and control of the business process and is the sum of the various management practices that are closely related to the production of products and the creation of services。
Retail management terminology refers to a series of business management activities in which retailers conduct their businesses through hard and soft indicators, which provide training, supervision, appraisal, rewards and penalties。
The difference between the two
The two terms could be used in combination in less strict circumstances。
And then we learn how to run our business properly
The mallRelationship between business management and business management
Operating management is an important element of the mall business management system
Business management of shopping centres is largely covered by the broad management of operations。
Characteristics of operating management
Operational management work content
How to manage operations
Operational management has focused on establishing on-site working mechanisms。
Three core elements of on-site focus
Form a mechanism to patrol the field
12 key words for the patrol site: heaven, earth, wall, air, temperature, light, cargo, cabinets, sample, words, actions, assembly
Evaluation and evaluation of the results of inspections:
(b) the inspection and detection of problems in the day-to-day patrols are carried out in a timely manner to prevent expansion
Special weekly inspection of the premises, in-depth monitoring of the sources and monitoring of the dynamic operation of the shop
Joint monthly patrols, professional complementarities, cover the entire site。
Tasks in the course of a field tour require the implementation of responsible departments and persons, as well as the establishment of timely processing and closed inspection assessment mechanisms, combined with performance appraisals。
Operating time periods
(1) operational preparations
Assistance to businesses in processing business certificates (rent shopping centres)
Processing of entry procedures for business staff (certification, recruitment, off-duty management)
(b) the establishment of requirements for the entry of commercial goods and equipment facilities prior to their opening
Implementation, replenishment and promotion activities
Preparation of the business manual, the operator's manual, the business refurbishment manual, etc., for use by businesses
Preparation of an operational management operations manual for use by personnel within the department of operations
(a) set up a general opening time for the mall and collect the opening time for the independent main shop to form the opening process
(c) commercial rental contracts and entry of basic business information
Creation of various accounts and preparation of basic information files in the square
Development of a contingency plan for the operation
(2) daily operations
Morning meetings, shop openings, patrols, information gathering, business interviews, supplies, meals, closed shop inspections
(3) business week
Business meetings, thematic inspections, business associations, marketing implementation
4 months of operations
Monthly business analysis, thematic management activities, business or business excellence, special market surveys
(5) quarterly operations
Management of indicators: fees, turnover
Phase adjustments
Quarterly operations: new items on the market, new seasons
(6) year of operation
Annual operational objective setting and disaggregation, annual business plan, annual adjustment plan
