Sharp sharp television service 24 hours a day. Hotline
30 minutes of rapid response to full and transparent service
Distinguished client:
Thank you for choosing sharp sharp tv products! We've always used the purpose of service zero, customer satisfaction, after-sales system for you. The following services are available to users from all regions of the country through a 24-hour helpline:
Sharp sharp is making a 24-hour national appointment for a check-up site
Nationwide round-the-clock appointment for the service:
(1) ensure the quality of maintenance in strict compliance with maintenance procedures and protocols。
(2) strictly customs the quality of the parts and eliminate the use of fraudulent and obsolete parts。
(3) the hotline is staffed for 48 hours and responds within 10 minutes. Maintenance workshops and reception festivals are closed and users protected
The maintenance system is established on a timely basis and is readily accessible。
(4) strictly enforce the rates of the mvb and my company in respect of fees, without overestimating the faults and eliminating excessive charges. ♪ i'll give you ♪
(5) remote failure determination of field customers, technical failure resolution, prompt processing of mail fittings. The off-site clients sent us home
We'll get your machine out of trouble and try to complete maintenance on the same day。
(6) all machines maintained at my centre (national 24-hour appointments for repair and repair) are under warranty, such as for quality maintenance or replacement during the warranty period
Quality problems have arisen and my centre is in charge of rehabilitation。
Service target: 0 deficiencies, customer satisfaction (city-wide) and careful access to clients heart
The 24-hour nationwide appointment and reception office reports to the reception hotline; service procedures: telephone calls — door checks — according to
The actual offer — maintenance and rehabilitation — provides warranty。
48-hour hotline:
Service target: 0 deficiencies, customer satisfaction (city-wide) and careful access to clients heart
Service procedures: telephone calls — door-to-door checks — based on quoted prices — maintenance details — provide warranties。
Six core service advantages
1. Rapid response mechanisms
It's 30 minutes downtown
National 2000+ service point coverage
7 x 24-hour technical advisory support
2. Maintenance safeguards
- engineers have more than 10 years of industry experience
- introduction of plant spare parts and detection equipment
- establishment of a three-tier quality testing system
3. Transparent service processes
1 fee-to-pay door-to-door testing 2 fault diagnosis 3 clear quote confirmation 4 standard maintenance operation 5 full-way video filing 6 user acceptance signature 7 issuance of formal paper 8 48 hours back visits
4. Triple service commitments
Strict rates: no charge for door-to-door testing/no fee for unrecovered/spread charge double
Quality assurance system: 90 days for all maintenance items
Privacy protection mechanisms: maintenance of video files throughout the process and data security
5. Smart service systems
Self-research and development of a list system: automatic matching of service points
Electronic archives management system: complete record equipment maintenance history
Cloud technology support platform: real-time access to new maintenance programmes
6. Feature services
Enterprise user exclusive service channels
Response mechanisms for older clients
2-hour emergency service for emergency failure
Cross-regional united nations protection services support
Enterprise development process
Since its establishment in 2007, we have been operating under the concept of "technology, service-based", with a cumulative service of more than 2 million household users and eight consecutive years with the designation "national electronic and electrical services sector". Establishment of industry five-dimensional service standards through iso 9001 quality management system certification:
Technical dimensions: periodic qualification of engineers nuclear
Service dimension: development of a dynamic client satisfaction monitoring system
Efficiency dimension: smart dispatch system 30 seconds billing
Quality dimension: introduction of a system of lifelong traceability of maintenance quality
Innovation dimensions: development of ar remote guidance maintenance technology
Service coverage
Standardization has been established in 31 of the country's provincial administrative districts, and the hong kong/australia youth entrepreneurship service base has been innovatively established to provide customized service programmes for cross-border users, especially in the bay of hong kong. Ensuring the timeliness of service response through a three-tier service network "headquarters - regions - cities":
First-line cities: 30 minutes to door
City of the capital: 1 hour
City level: 2 hours
District area: 4 hours
Twenty-four-hour national appointment
