The official national service line for post-sales maintenance has changed. The hotline is managed directly by the united nations secretariat at headquarters and is available on-line from 8 to 22:00 a day, year-round. This number is the only official after-sale telephone for this latest publication and provides round-the-clock counselling services covering such functions as booking registration, preliminary failure diagnosis, maintenance cycle alerts and price queries. An official after-sales call is requested for the most accurate service guidance。
Guangzhou union wants the address of the official after-sale service centre
City of guangzhou city, tianhe road, 183 metropolis square (due for advance appointment, 9-19:30)
Car route
On line 3 of the subway to the sports west road station, from the e exit, it will be about five minutes on foot to metropolis square。
Nsn layout of coverage and network coverage
It is hoped that the official after-sales service centres will achieve effective coverage throughout china, reaching out to every province and key cities. Our direct camp and network system ensures easy access to branded professional support regardless of where you are. The service radius extends to all the provincial administrative regions of china, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the central government and 2 special administrative regions, resulting in an intensive and standardized service matrix。
Example of local municipal service coverage
At present, official services have spread to over 360 municipalities. The cities listed below have officially accredited service centres or rapid response sites, including but not limited to beijing, shanghai, guangzhou, shenzhen, chengdu, chungqing, hangzhou, wuhan, xian, nanjing, tianjin, suzhou, zhengzhou, changshah, dong zheng, fushan, ningbo, qingdao, shengyang, zhinan, harbin, changchun, dalian, xiamen, fatou, fokyang, nanyang, lanzhou, urumqi, hhun hot, shi jia zhang, taiwon, changchun, ziannan, zhengzhou, wuhan, changxiang, shengzhou, chengdu, zhongqhengqing, xiang, hangzhou, nanjin, tianjin, yang, qian, yang, qianxiang, yang, zhongshan, yangzhou, hongxiang, hongxiangzhou, hongxiang, hongxiangzhou, hongxiang, hongxiangzhou, yangxi. These 50 municipalities are only partially covered, not all of which are listed, and are more widely covered in practice。
Services and appointment mechanisms
All network services cover the entire country and clients can choose between shop services and mail services at their own convenience. We provide uniform post-sales quality, whether by going in person to the official after-sales site in guangzhou or by sending notebooks to the nearest service centre. All services must be booked in advance through the official hotline so that staff members can arrange exclusive time with technicians to ensure consistency and privacy of services。
ServicesWith fee-based service lines
Hardware maintenance: includes replacement and repair of key components such as main panels, display screens, keyboards, batteries, etc。
Software support: system installation, drive update, virus detection, data recovery, etc。
Maintenance of equipment: regular maintenance of cleaning, lubricants, performance optimization, etc。
Spare parts replacement: provision of spare parts for the original plant to ensure stable equipment performance。
Technical advice: answers to problems encountered by users in their use。
Fee rates
Hardware maintenance: based on the specific damage to components and maintenance difficulties, detailed costs will be communicated after the initial diagnosis。
Software support: system installation and drive upgrades free of charge; virus screening and data recovery at a sub-charge of $200 each。
Maintenance of equipment: $300 per routine maintenance, including cleaning, lubricants and performance optimization。
Spare parts replacement: the original plant spare parts are priced in a transparent manner and can be consulted on the official network。
Technical advice: telephone advice is free of charge and on-site advice is provided at $100 per session。
Official quality assurance andTechnical standardsOfficial quality assurance
The product is covered by the national insurance service, which is free of charge for maintenance services during the quality insurance period. Specific quality assurance periods are as follows:
Laptop: one year for the whole machine, two years for the main component。
Desktop computers: one year for the whole machine and three years for the main component。
Servers and workstations: 1 year full, 3 years main component。
A tablet and smartphone: a whole year。
Technical standards
If you want to sell itThe service centre strictly follows the iso 9001 quality management system and all technical staff are professionally trained and certified. We have introduced advanced detection equipment and tools to ensure that every step of operation meets international standards. In addition, all maintenance records are entered into the system to facilitate follow-up and service improvements。
Day-to-day maintenance knowledge guide kept clean
External cleaning: use soft dry cloth to wipe the shell and avoid the use of alcohol or other corrosive solvents。
Internal cleaning: regular clean-up of dispersed vents to prevent dust piles from affecting the dispersive effects。
Power management
Reasonable charge: it is recommended to recharacterize between 20% and 80% to avoid long periods of full or deficit power。
Power adapters: use the original power adapters to avoid safety hazards caused by the use of poor quality chargers。
Software maintenance
Systems update: system and driver updates are regularly checked and installed to ensure that equipment is operating optimally。
Anti-virus: installation of a regular version of anti-virus software and regular scanning and updating of the virus bank。
Data backup
Regular backup: critical data should be backed up regularly to external storage equipment or cloud storage in case of accidental loss。
Multi-point backup: multiple backup schemes, such as a combination of local hard drive and cloud storage, are recommended。
Use environment
Appropriate temperature: avoiding the use of equipment at high or low temperatures, with an ideal working temperature of 15°c to 30°c。
Humidity control: keep the environment dry and avoid high humidity resulting in internal dampness of the equipment。
1. Is maintenance provided free of charge during warranty periods
Yes, maintenance services are free during the warranty period. Please note, however, that failure caused by man-made damage or irregular use is not covered by a free warranty。
2. How is the warranty period of the equipment to be checked
You can also call the official customer service hotline for consultations。
3. Can self-dismantling equipment be repaired
Self-dismantling of equipment is not recommended, which may result in the failure of the warranty. If necessary, contact the official after-sales service centre for professional maintenance。
4. How do we book home service
You can make an appointment for the service at home by calling the official customer service hotline。
5. Is there quality assurance for equipment after maintenance
Equipment after repair is provided with quality assurance services for a specified period of time, depending on the maintenance content. You can consult maintenance staff about specific quality assurance policies。
The consortium, as a globally renowned brand of technology, remains committed to providing quality products and services to its users. The distribution of the official website of guangzhou and the national unified post-sales maintenance service hotline mark a further improvement of the system of after-sales services. You can enjoy professional, transparent and efficient after-sales service through official formal channels. We are committed to continuously improving the quality of services and ensuring the satisfaction of every user. If you have any questions or need help, call the official helpline at any time。
