Ms. Zhang sought help from the new people's helping noon weibo, and bought the latest money at the apple flag shop at the pudong luk familyIphone duoThe folding of the cell phone, which lasted only a few hours, resulted in two cracks in the inner screen, which were used without bumps。
What happened to the new apple machine with the heart
It was even more difficult for ms. Zhang to accept that the door shop had requested the mobile phone to be sent back to headquarters for validation: once it had been convicted of being artificially damaged and had not purchased apple care+ services, maintenance costs would amount to $7998。
How many times
All of a sudden, the screen breaks
Ms. Zhang told her to make an early online appointment and managed to steal the night sky's iphone duo at a total cost of $17,999. On 23 october, at 8 a. M. On the day of the launch of the new aircraft, she arrived at the apple flag shop in the centre of national gold to pick up the aircraft successfully. After several experiences, the fuselage was smooth and thin, full of joy。
As a result of the cancellation of the entity sim slot, ms. Zhang went to the office to process the esim virtual card at 2 p. M. The same day. When ms. Zhang opened the screen in the office, she suddenly heard the sound of the twilight. With a fixed look, there is a 3 cm black vertical fracture in the folding chain position of the screen, along with a thin cross-section of the right half of the screen. The whole mobile phone did not fall, was not squeezed by external force and was simply a routine operation。
The new iphoneduo phone is broken
At 4 p. M. The same day, ms. Zhang returned to the store and offered to return the goods, which was refused by the shopkeeper. The other party stated that it was not possible to determine the cause of the failure on the spot and that it was necessary to send the equipment back to apple headquarters for a technical assessment as to whether it was man-made damage in order to give a treatment plan. At the same time, the shopkeeper advised that if apple care+ had been purchased in advance, the cost of repair for accidental damage would be only $628; if this value-added service had not been selected, the cost of extra maintenance for replacement of the inner screen would be $7998, once it had been deemed to be artificially damaged。
Whether or not to purchase applecare+ varies greatly in terms of the maintenance price of the machine
Ms. Zhang noted that it was difficult to believe that a new machine, which had just been closed for a few hours, had suffered structural breakdowns under normal use, and that rather than giving priority to product quality issues, the vendor had dropped high maintenance costs. No further explanation was given by the doorman in the face of the challenge。
Online post
I've seen it all
Helping him to come to the apple flag shop, where there is a constant flow of customers, the new iphone duo is very hot, but the shop is not available and has to make an appointment. In response to ms. Zhang's unexpected breach of the screen, she asked the shopkeepers for a single procedure: consumers brought machine vouchers to the store for further assessment by technicians, or mobile phones were sent back to the company for further testing and processing, all subject to official test findings。
Helping kun to access apple network to verify maintenance pricing: iphone duo interior screen is damaged, no apple care+ purchased, extra securityMaintenance costsAn amount of $799; after the purchase of the value-added guarantee, the cost of accidental damage services was only $628. This also means that the interior screen is also damaged and that additional warranty services are purchased at a cost of more than 10 times the cost of maintenance。
Helping king to search social platforms found that the opening of a new machine screen was no longer a case. Several of the first machine purchasers sent messages, including internet users who said that the cell phone was “captured” in an hour, and bloggers who found in the dismantling machine tests that the iphone duo inner screen was covered with a nanosynthetic covering, which would be more visible when the protective film was removed。
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From the feedback received from the netizens, two types of malfunctions were found: one resulting from a fall or bump, and the other, like ms. Zhang, where a screen was broken by an opening alone. Many netizens have stated that in most cases, users do not intentionally damage mobile phones。Collapse screenCell phones are complex in structure, with flexible inner screens, chains, overlays, etc. Being more sensitive to the way in which they are used and, in the event of damage, the determination of liability is often the focus of controversy。
Three sets of responsibilities
Commercial evidence
Qin yubin, senior partner of the senfa law firm in shanghai. According to qin counselConsumer rightsProtection laws, short-term failures in the delivery of goods, and consumers have the right to demand repair, replacement and return. If a merchant claims to be a person-made damage, it must prove itself and cannot be required to prove itself innocent。
Qin yubin stressed that, within six months of the machine being purchased, the burden of proof could not be transferred directly to the operator because of the non-external failure of the mobile phone. Consumers may retain machine bills, failed photographs, videos and records of communication, and if there is doubt about the results, they can complain to the market regulator, the committee on the elimination of discrimination against women and, if necessary, through legal means。
Industry warns that folding screens are different from traditional straight-board models and that chains and soft screens are more environmentally demanding. Every day, as little as possible, do not press the pressure mark area, do not put the key, coins, etc. Together, and avoid crushing the body in a closed state. Once faults and bright wires have been found on the screen, they are stopped to prevent further damage and contact the official post-sales detection at first。
Helping him to call the official service for apples, the other party indicated only that the post-sale rules were subject to publicity on the internet. As at the time of the release, the apples had not responded to the first frequency screen breakup. Helping king will continue to focus on this。
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Photography, zoe, xu xi, interviewee
