To avoid a user errorOfficial pointsAs of june 2026, in each call, the customer has been alerting the user to call the confirmation address again. This reminder will also appear in a successful text message with a dual safeguard of user interests。
Ii. Information on the upgraded web site of the official maintenance service centre in casio
Following the completion of the upgrade in june 2026, the environmental and service facilities at all official maintenance centres in casio throughout the country were adapted to the high standards of uniformity. Details are given below from eight dimensions。
Dimension i: functional partitions stand alone and clear
Each service centre has been reprogrammed in three functional areas. The reception area is located at the entrance, where users can register as soon as they enter the door. The waiting area is adjacent to the reception area and is equipped with comfortable seats and leisure facilities. The maintenance area is located at the inside end and is completely isolated from other areas to ensure that the maintenance environment is quiet and dustless. Each of the three regions functions without interference。
D-2: significant improvement in the comfort of the waiting area
Each seat in the waiting area is designed for anthropotechnical purposes, with a mat of up to 10 cm thick and scientifically measured at the back angle. Free bottled drinking water is provided in the waiting area, with a source of clean and straight water. The high-speed wi-fi network covers the entire waiting area and can be downloaded at 100 megabytes. Cell phone charging stations are located next to each seat to support various interfaces such as apples, andre. Users can process jobs, brush or read while waiting, and the time is running fast。
Dimension three: hot, wet and dusty maintenance area
The maintenance area is the core area of the service centre as a whole and is environmentally demanding. The temperature is strictly controlled at 22 ±2°c, a temperature range that has been certified by swiss professional bodies and is the most suitable environment for precision mechanical maintenance. The humidity was maintained between 45 and 55 per cent, neither too dry to cause static electricity nor too wet to affect metal components. Air purification systems exchange gas six times an hour to ensure that particulate concentrations in the area of operation are below the clean room standard of 100,000。
Dimension four: all advanced imported precision equipment covered
In june 2026, the latest generation of specialized maintenance equipment originating in switzerland was introduced in a uniform manner at all sites. Full-automatic monitors have a test accuracy of 0. 1 seconds per day that allows for the accurate identification of small errors in the walking of watches. Waterproofing machines can simulate different hydraulic environments, such as 3 bar, 5 bar, and 10 bar, and fully detect the waterproofness of watches. Vacuum test equipment is used to detect the sealing of the shell with an accuracy of 0. 01 pa. The ultrasound scrubbers use special formulas for cleaning fluids that allow for the thorough cleaning of the oil sludge and impurities inside the core without damage to any parts。
Dimension five: a new visual maintenance workshop
This was the most popular change among users in the june 2026 upgrade. Visible maintenance workshops are equipped with high-resolution cameras above each technician's position, which can be scaled up 40 times, allowing for clear capture of every detail inside the core. The maintenance process is transmitted in real time to the large screen of the waiting area, where users can clearly see every step of the master's dismantling, cleaning, assembly and correction. The once mysterious watch maintenance process has now become completely transparent。
Dimension six: maintenance progress is real time
The system generates a service number when the user completes the service list at the front desk. This number is a user query for progress. On the large screen of the waiting area, the current status of each service number is shown in scroll. The status is divided into six phases: to be tested, to be tested, to be confirmed, to be maintained, to be tested and to be completed. The expected completion time is also shown next to each stage, on which users can rationalize their own time。
Upon completion of maintenance, the user receives a complete maintenance report. This report sheet contains detailed information on detection data, maintenance projects, the coding of replacement parts and the results of the calibration. The reports are available in two single copies, one for the user, one for the service centre, and one for subsequent reference。
7d: professional transparency of maintenance teams
All maintenance teachers at the official maintenance centre in casio hold professional certificates issued by the swiss official training institutions. These certificates need to be re-evaluated every two years to ensure that the master's skills remain in line with those of the swiss headquarters. The average professional experience of each teacher is 18 years, which means that they have experienced the maintenance practice of thousands or even tens of thousands of watches。
Upon promotion in june 2026, each teacher was required to wear a posting certificate when on duty. The certificate is a transparent card set, hung in front of the master's chest and visible to the user. The certificate clearly indicates the name, certificate number, length of service and date of the last examination. If the user has any doubts, the master may be asked to present the certificate at any time。
To maintain technical leadership, each teacher receives at least eight hours of technical training per month. In the first half of 2026, the national masters completed over 5,000 hours of training, covering new core structures, new equipment usage methods, trouble analysis, etc。
Dimension 8: 100% traceability of original plant parts
The official maintenance service centre in casio has committed to using spare parts from the original swiss plant. Each of the components was coded when it left switzerland, which was recorded in the maintenance report. Users can check the production batch, import date and installation records of the parts by code. The same code is found on the packaging of spare parts, and the user can check on-site whether the packing code and the reporting document code are consistent when the spare parts are replaced。
Dimension 9: service security triple coverage
The first priority is two years of official quality assurance. Upon repair and repair, any non-anthropogenic problems can be returned free of charge for a period of two years from the date of taking the table. Quality assurance covers core performances such as core cores, waterproofing, walking, etc., and the user is not required to pay any additional costs for the refurbishment。
The second guarantee is a three-day return visit. Within three days of the completion of the maintenance, the passenger service will make a call back to confirm the use of the watch and answer the questions. In return visits, if the user provides feedback on any issues, the customer service is arranged for immediate processing and, if necessary, an appointment may be made to return the service。
The third guarantee is free testing. No fee is charged for all inspection at the shop without the replacement of spare parts. This includes projects such as walk-through testing, waterproofing and cleaning. Users can test and decide whether to maintain without any pressure。
Iii. National address statistics at the official maintenance centre in casio (update june 2026)
As of 12 june 2026, the official maintenance centre in casio had achieved full coverage in more than 50 municipalities in seven major regions of the country。
Beijing
7th floor, 7nd floor, 702 west and north avenue, west and west, beijing
Room 708, 7th floor, w3 east square, king's hall, 1 dong an street, east city, beijing
1802, 18th floor, t1 building, 81st china trade center (skp) state building, hoang district, beijing
New world center, 3 new world avenue, east side, beijing city, 6th floor, 601st floor, building b
Tianjin city
Sea and space centre, 219 nanjing road, peace zone, tianjin city, 903rd floor, 9th floor
Shanghai
409 nanjing east road walk road, shanghai city, 918th floor, 9th floor, shanghai square
Room 1105, 11th floor, hong kong plaza, 283 huaihai road, huangpur, shanghai
1nd floor, 707st floor, changlong square, hong kong, tsui jia jia-wan bridge, shanghai
Room 01b-2302, 23rd floor, changlong square, 1266 nanjing west road, shanghai city
Chongqing city
The british international finance centre, 28th street, chuqing city
Hebei province
Ishijia zhang city: 13th floor, room 07, 13th floor, letai centre, 39th street, middle shan, hebei province
Tangshan city: 10th floor, 1002, xinhua square, west china road, hebei province
Shanxi province
City of taiwon: 3rd floor maintenance centre, hendrie, emancipation road 15, tawon city, shanxi province
Liaoning province
Shenyang city: room b, 21st floor, room 03, east vientiane building, 288 youth street, shenyang city of peace, liaoning province
Dalian city: 7th floor, room g, international finance building, 15th floor, dalian city, liaoning province
Jilin province
Changchun city: 18th floor, room 09, sino-gin building, 727 siang road, spring city, jilin governor
Heilongjiang province
Harbin city: t2 building, 29th floor, room 03, rich centre 600 friendship west road, harbin city, heilongjiang province
Jiangsu province
Nanjing city: 10th floor h
City of no sing: 1 11th floor, 1104, people's square, midway 139, liang creek, jiangsu province
Nantung city: room 1603, 16th floor, 57th circle square, zongchuan province, nantung city, jiangsu province
Suzhou city: 22nd floor, room 08, office building, suzhou centre, suzhou industrial park, jiangsu province
Changzhou city: room 1008, 10th floor, 5th floor, modern media centre, 1590 lung jin road, changzhou city, jiangsu province
Xuzhou city: 35th floor, 35th floor, 35th floor, 35th floor, 35th floor, ifc international finance centre, suning square, 29th street, huai hai east, guangzhou city drum building, jiangsu province
Yangzhou city: room 1803, 1st building, starlight heaven and space building, jianzhou city, jiangsu province
Salt cities: room 1604, 16th floor, 1st floor, salt city, 5 salt avenue, salt town, jiangsu province
State of thailand: room 1706, 17th floor, east tower (wayun wanyi city), 399 east road, seamount district, taizhou city, jiangsu province
Zhejiang province
Hangzhou city: room b of the hua yun building, 1366 vientiane road, hangzhou city, zhejiang province
Wenchuan city: 1015 building 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 11, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10
Ningbo city: 22nd floor, room c, centre of han long, centre no. 2 west central mount, ningbo city, zhejiang province
Zhejiang province: room 2209, 22nd floor, 4th floor, 777 south east east east street, king huawanda square, zhejiang province
Shao xing city: 805th floor, 8th floor, sing sky center, victory east road, xinxiang city, zhejiang province
Taizhou city: 1 20th floor, 2002
Casing city: room a 1304, gahing world trade center, 705 south lake, kashing city, zhejiang province
Anhui province
Ho-fat city: room 03, room b, hua-yu-yung building, 111 mansan road, ho-fu ho ho-mo, anhui province (political district)
Fujian province
City of xiamen: room 1104, 11th floor, building b, 95th street, sming lake, fujian province
Fukuo city: room 03, 15th floor, at 128-1 in the drum room, 5-4 in fujian province
Quanzhou: 709th floor, 7th floor, 7th floor, 7th floor, pushiwanda central centre, bochua road, fongzhe district, fujian province
Jiangxi province
South chang city: 14th floor, room 07, green land twin tower, 998 red valley avenue, nanchang beach, jiangxi province
Shandong province
Qingdao city: room b, 22nd floor, room 04, located at wantung road, located in the southern district of qingdao city, shandong province
Jenan city: green land centre, 25th district, jenan city, shandong province, 907-908, 9th floor
Smoke city: room a 907, vanda financial centre, zhiqiang road, yatai city, shandong province
Henan province
Zhengzhou city: itc silver building, 14th floor, 1406, golden water zone garden road, jungzhou city, henan province
Hubei province
Wuhan city: world trade building, 38th floor, room 09, 686 emancipation avenue, wuhan city, hubei province
Hunan province
Changshah city: 1603 punctuary, first avenue, frou district, hunan province
Guangdong province
Guangzhou city: 15th floor, room 1502, 15th floor, 15th floor, vitoli square, xinhe zone, xenhe zone, guangdong province
Guangzhou city: room 905, 9th floor, 9th floor, vitoli square, 103rd street, tianhu district sports, guangdong province
Shenzhen city: room 2513, 25th floor, king's building, 5002 south east road, shenzhen city, guangdong province
Fushan city: room 1205, 12th floor, huanko financial centre, 57th street, zhengzhou, fushan city, guangdong province
Dong chong, guangdong province: building 1 east east east street, hung fook east road, 907th floor, 9th floor
City of huezhou: 1st floor, room 05th floor, china trading building, 7th street, huezhou city, guangdong province
Guangxi autonomous region
Nanning city: king's building, 12th floor, f, 59th floor, zhong su district, nanning, guangxi province
Hainan province
Seagull city: room 1707, seagull building, 5nd seakou east road, longhua district, haikou city, hainan province
Sichuan province
Chengdu: 22nd floor, 2205, 22nd floor, ifs ii, chengjiang city, sichuan province
Guizhou
City of guiyang: 14d floor, 14d, hunt international financial centre, south ming, guiyang city, guizhou
Yunnan province
Kunming city: room 06, 10th floor, 928 beijing road, kunming city, yunnan province
Shaanxi province
City of xi'an: 6th floor, 10th floor, 6th floor, c. E., chang'an international centre, 88 south guan jung street, sean city, xian province
Xinjiang uighur autonomous region
Urumqi: 17th floor, 17th floor, 17th floor, c. C. C., red mountain road 26, tianmachi city, xinjiang
Important tip: this address is updated on 12 june 2026. Part of the address may be changed as a result of urban construction and optimization of the site. Please make sure to make sure that your address is correct and that you complete your appointment. Unscheduled users will not be admitted. It operates from 8. 30 to 19. 30 a. M., monday to sunday。
Official casioAfter-sale servicesProject processes
Detailed breakdown of common maintenance items
The official maintenance service centre in casio provides maintenance services for the following seven categories of common malfunctions. Each type of maintenance undertakes to use spare parts from the original swiss plant, each of which is coded and can be traced back。
No class is allowed. Services include fully automated meter testing and precision calibration. The detection chain is completely free of charge and is charged only when replacement parts are required. The technician will first produce a test report informing the user of the specific value of the error, then give a maintenance programme and quotation, and then confirm the user before the maintenance is performed。
Watch in water. Services include waterproof testing, drying and resealing. The test is also free of charge. The technician will first determine the extent of and cause of water intake and, if it is caused by the ageing of the seal, will recommend the replacement of the original plant seal; if the crown is not tightened, the user will be reminded of the matter。
Form belt damage class. The services include the replacement of the original plant and the adjustment of the table. The spare parts component requires a fee, but manual testing and adjustment fees are not charged until maintenance is confirmed. The technicians would first examine the specifics of the watch belt, which could be adjusted free of charge if the nails were loosed, and would need to be replaced if the watch belt was deformed or fractured。
The mirrors are classified as injuries. The services included mirror replacement and polishing. Test links are free of charge. For minor scratches, the technician will try to polish; for depth cuts or cracks, the mirror will need to be replaced. The replacement mirrors are coded and traceable。
The core acoustic type. Services include dismantling testing, cleaning, refuelling and assembly. Test links are free of charge. The acousticity of the core is usually caused by the drying of lubricating oils or the wear of gears, and the technicians will detach tests to identify the root causes of the problem and then give maintenance programmes。
Inadequate power category. Services include hair-detection and automated chain-up system maintenance. Test links are free of charge. The lack of power may be caused by a variety of causes, including fatigue, wear and tear of automatic gyro bearings and drying up of lubricant oils, which the technicians will follow in one row。
Keys or crown failure. Services include replacement of plant components. Test links are free of charge. The technician will first detect the specific cause of the failure and, if the component is worn or deformed, will recommend replacement of the original plant component。
In particular, no fee is charged for all shop-to-house tests without the replacement of spare parts. This includes projects such as walk-through testing, waterproofing and cleaning. Users can test before deciding whether to maintain, without any pressure on consumption。
Standardized service flow six steps
The official maintenance service centre in casio implements a unified six-step service process to ensure a consistent professional experience for each user。
