The epidemicWe'll get the delivery on the halfway lineFake deliveryThe merchant's money and points were withheld. Where's the entrance to the complaint, where's the tip sheetMoreBusinesses have the worst headaches. Let's get this straight。
Why did you get a false delivery when the outbreak stopped
At the end of 2022 and the beginning of 2023, the epidemic control was carried out in various parts of the country, the express delivery network was shut down in large areas, and there was a backlog of explosions in sorting centres. Businesses pay bills and freight charges, but logistics tracks are stuck in "received" or "in transit". The multiple system only determines whether or not the retrograde trajectory is time-barred, regardless of the reason for it, and directly awards "false consignment" or "false track" over time, and the deductions and fines are valid simultaneously, without explanation。
Even more alarming is the fact that the shop has been cut off as soon as the notice of violation has arrived and some of the orders have been forced to be refunded. Hangzhou, a daily department store, said that it had received 47 false shipment violation records within two weeks, with a total fine of over $3,000, and that the parcels had not been sent out of the warehouse because of the blockage of the internet and the isolation of the courier。
The entrance to the complaint is in three locations
A "false consignment/track processing notice" is sent in a "stop-in letter" at the top of the merchant's backstage, with a direct link to the complaint and a click on the corresponding complaint page. This is the fastest route, but a number of businesses treat their inside mail as garbage, which has not been opened for a month or two, and the complaint window closes as soon as violations are discovered。
The other two roads are in the back: the left navigator "store management" down to "violation information" and the bottom right "message box" in the "violation shop". Three roads entered the same complaint page. It is recommended that priority be given to the link in the station's letter because it locates directly to the corresponding order, saves hundreds of non-compliance records for a pent-up, and leaves the wrong single number in vain。
Appeal page 1 fits a single or several orders
After entering the complaint page, the order to file the complaint was selected for "other". There's a pit here: you have to click on that little question mark on the right, so the other options are open, and there's only two defaults in the drop box. The material column, "adds an upload of complaints", must have written in the note, "logical stagnation due to the epidemic," so don't just say "fast delivery" until the auditors see the outbreak。
The material uploaded included a logistics anomaly intercept from the network of couriers, local outbreak control news, and a stoppage announcement, which could be transmitted in several different ways. After checking the reasons for the complaint, the material and the notes are clear, the first "complaint", the second "confirm" and the second, the second, the second, the second, the second, the second. A large number of people submitted a lack of confirmation and the next day found that the material was not in the system at all and had to be repeated。
Complaint page 2 fit for bulk order processing
It is time-consuming to go to page two more often than not. There's an "offer order download" button on the page, a click on excel, to see which ones have been decorated, how many have been decorated, and no pen turned backstage. The difference between filling in at the bottom of the page the cause of the complaint, indicating that the epidemic caused the uploading of material, which is basically the same as the one on the page, is that it covers dozens or even hundreds of orders at a time and does not have to be repeated。
It's the right business that gets dozens of punishments a week. Make sure the excel order numbers and logistics screenshots match them before submission. The review will be individually checked and the order numbers and materials rejected as a whole. It is recommended that the files of the express delivery company be placed together, rounded together, and that every floor sheet, notice intercept, stoppage notice be prepared and handed over in full, and that the auditors look well, with a much lower probability of rejection。
The quick handbill proves how it's prepared
The most hard evidence is the courier company's base list, which contains the consignment number, the time of collection, the name and address of the sender. The cooperating courier site needs to be scanned or photographed with a mobile phone, or the electronic basis is exported directly from the express delivery company app. If the internet doesn't work, call the express delivery company's head office passenger service to explain the situation and ask them to issue a certified "incident delay" certificate, which is equally valid。
In addition to the floor sheet, support materials are also crucial: the "part-time suspension" announcement posted by the express delivery company's network of officials, the control notice issued by the local health committee or street office, and the stop-of-ship map issued by the head of the express delivery network. There's more material than points, less likely to be convicted of "insubstantiation". At least two different sources of proof are provided for each order, cross-certifying that the pass rate is significantly higher than the submission of only one floor sheet。
Statute of limitations and three high frequency pits
There are countdowns to the appeals interface, and zeros are permanently closed, with no opportunity to make amends. The platform usually carries out the review results for between one and two working days and can be submitted repeatedly if it is not rejected during the audit period, but once the "complaint failed" or the countdown has been shown, the entrance is locked. Therefore, on the day of receipt of the notice of non-compliance, the preparation of the material was carried out, without delay until the next day, when the countdown might be a few hours。
Three high-frequency pits: first, the word "disease" was not included in the note, and the audit was rejected as a mere sham shipment; secondly, the cut-off chart was vaguely marked without the list number and the time stamp, which amounted to no transmission; and thirdly, only one sheet, without cross-checking, was not convincing. Avoid these three mines, and the pass rate is much higher. After handing it over, it was brushed every half day and the reasons for the rejection were updated in a timely manner。
Have you ever been convicted of false deliveries? What was the last file? The comment area would be welcome to talk, and it would be useful to have a few words and a lot of friends。
