It's something i have to take care of
New tv screen cracks
Mr. Yang, who lives in jiangxi ping town, bought a 46-inch led television from philips at an electrician's expense of $6499. The delivery was carried by couriers and the installation by the manufacturer. When the goods were delivered, mr. Yang did not open the container for inspection until the plant came for installation, and the installation manager opened the entire case and found a rupture in the lower left side of the television screen and a tendency to spread around it。
In this case, mr. Yang immediately contacted the manufacturer and the courier company, but because it had not been sealed, the manufacturer determined that the damage to the screen was a courier and refused to provide replacement services, including follow-up services. As for the express delivery company, it was initially exonerated, and after various efforts, the courier company considered that the box had been damaged when handed over to the consumer, thereby recognizing part of the liability, but not in full, but in excess of half the original price, totalling $3,700。
We'll need to use it for a delivery
In such cases, the reason for the television damage is that there are many possibilities, that it is difficult to gather or distinguish evidence, and that, as a party, the courier company has shown good faith, but the manufacturer denies the way the express delivery company judged, so there is a problem of consultation. We all know that there can only be one cause of damage. In other words, if the transporter had problems, it would not be the manufacturer's problem. But it's hard to compare in real time。
It's necessary to open the box and check
In any case, it is not the wish of all that such problems arise, and responsibility is difficult to distinguish. But i think as a consumer, we can make better use of our rights
We have to open the box and check the goods
