With regard to quality issues, consumers may take the following measures in the case of returning sellers who do not bear freight costs:
I. Consultation with stories
First, consumers should attempt to communicate with sellers to articulate the quality problems that exist in commodities and require sellers to bear the cost of refunds. In so doing, consumers can rely on article 24 of the consumer protection law of the people's republic of china, which provides that, if goods or services provided by the operator do not meet quality requirements, the consumer may return the goods in accordance with state regulations, as agreed by the parties, and require the operator to bear the necessary transport expenses。
Ii. Capacity-based involvement
If negotiations with the seller do not bear fruit, the consumer can complain to the shopping site or the electrician platform about the quality of the goods and the seller's refusal to pay the freight. The platform intervenes in accordance with the relevant provisions and assists consumers in solving problems. For example, on the treasure-hunting platform, consumers can initiate freight claims on the order details page, and opt for “commitment failure” - “mail problem unresolved”。
Iii. Seeking help from consumer associations
Consumers can also appeal to local consumer associations for assistance in resolving disputes. In the event of a complaint, the consumer should provide relevant evidence and a record of the purchases so that the consumer associations can be better informed and help。
Iv. Legal appropriations for the protection of human rights
If none of these solutions are resolved, consumers may consider legal means to defend their rights. According to the civil procedure law of the people's republic of china, consumers may bring an action before the people's court requiring the seller to bear the reimbursement of freight. In doing so, consumers need to prepare relevant evidence and materials and follow court proceedings。
In the light of the above, in the face of quality problems, where the returning seller does not bear the freight costs, consumers can defend their legitimate interests by consulting the seller, intervening on complaints platforms, seeking help from consumer associations and defending their rights through legal means。
