There is a problem with the quality of mobile phones, and it is unreasonable that postage charges are not refunded. In accordance with the relevant provisions of the law of the people's republic of china on the protection of consumer interests, if goods or services provided by the operator do not meet quality requirements, the consumer has the right to demand the return, replacement or repair of the goods and, as a result, the necessary transport costs incurred shall be borne by the operator。
I. Relevant provisions of the consumer protection act
Article 24 of the law of the people's republic of china on the protection of consumers ' rights and interests provides that, if the goods or services provided by the operator do not meet the quality requirements, the consumer may return the goods in accordance with state regulations, as agreed by the parties, or require the operator to perform obligations such as replacement, repair, etc. In the absence of a state regulation and an agreement by the parties, the consumer may return the goods within seven days of the receipt of the goods. If the return, replacement or repair is carried out in accordance with this provision, the operator shall bear the necessary transport costs。
This means that if there is a problem with the quality of the mobile phone, the consumer has the right to request the return of the goods, and the cost of the return should be borne by the operator. It would therefore be unreasonable and contrary to the provisions of consumer protection law if the operator did not refund the postage fee when there was a quality problem with the mobile phone。
Ii. How consumers should defend their rights
When consumers encounter problems with the quality of mobile phones, they should first communicate with the operator, request the return of the goods and refund the postage fee. If the operator refuses or cannot contact the operator, the consumer may file a complaint with the relevant consumer rights protection agency。
Consumers may also seek legal aid or legal recourse to settle disputes. In defending their rights, consumers should preserve relevant evidence, such as the purchase of documents, photographs or videos of quality problems, in order to prove their interests。
In the light of the above, it would be unreasonable not to refund the postage fee for problems with the quality of mobile phones. When faced with such problems, consumers should actively defend their rights by requiring the operator to bear the freight charge for the return of the goods and to preserve relevant evidence in order to prove their interests。
