Starting this month, the shanghai waterworks group will formally launch an entirely new water bill that will not only upgrade the account security, but also optimize the payment system to make the bill clearer and easier to operate online. At the same time, the 962740 water line has been fully upgraded, closely integrated with the one net platform, to further streamline business processes and respond more quickly to citizens' demands for services. Let's see what's changed
I. A new version of the water bill, see where it's changing
01
New account number. Account security upgrade
When the new water bill is received, the citizens will find that the original nine “score root” in the upper left corner has been upgraded to 10 “account numbers”. In the future, citizens can link several accounts in their name and can clearly see all the water addresses, bills, etc. In the account by searching for account codes。
02
It's a new water bill. The water bill is clear
The new bill is also more humane in terms of the amount of contributions that are of greatest concern to the public. In addition to current water bills, citizens can see how much is owed and how much is payable in total to help busy workers keep their accounts up to date and serve as a reminder。
03
New settlement model, real-time accounting
In the past, owing to the limitations of third-party payments, water charges were longer in transit and, in the event of duplicate payments, had to be refunded in a very cumbersome manner. To this end, the urban waterworks group has expanded its online connectivity to multiple banks and third-party payment platforms, significantly reducing the time spent on water and effectively avoiding duplicate payments by citizens. In the event of a double payment for water, the public will not have to run the office to process the refund, and the new settlement model will enable the automatic transfer of the overpayment to the client's account to offset the next payment。
Ii. New hotline system
01
A whole new hotline system, some business appointments
A number of citizens have indicated that when calling the 962740 water line for repairs, the caller is often only able to handle the calls, but is unable to determine the exact hours of the visit and can only wait for a second call from the maintenance staff or the representative of the water service. Now, when calling the water hotline, the operator can make an on-site appointment based directly on back-office data for some of the operations, such as out-of-surface migration, start-up of the new table, which significantly reduces the waiting time for clients。
02
New business processes, online processing and simplicity
With the introduction of the new system, citizens are able to enjoy a faster and easier online service when they work with a large population, a shared household, a resident's household, a water collection, a unit transfer and a change in the nature of water. In the past, two to five working days of operations were required in the operating room to achieve “data running and users running less”。
Information: shanghai waterworks group
