The internet store closed the door
Don't use "no reason to return" "freight risk" to a good-faith buyer
The pearl necklace sold by ms. Mcmahon has been closed for 12 years because of frequent malicious orders。
“it is a sufficient amount of bacon, but it is the pellets and stones that are removed when the goods are returned.” on 23 july, a return order was received again for non-false goods, and mr. Zeng, who operated the food network shop, was angry and helpless, “not to mention that the higher the return rate, the lower the ranking of the store, the lower the weight”
This year, the “618” electrician came to a sharp end, with the “return rate” often hanging at the visible location of microblogging, with some of the businesses that live in women's clothes openly saying that the return rate for brands had reached 80 per cent. The “7 days unjustified return” of the “freight insurance”, which was a mechanism for electric sellers to facilitate transactional and consumer experience, has now become a tool for a few consumers to gain undue advantage and use freely for “business wool” in internet purchases。
Zhuo's online news reporter, huang yap, correspondent, ten feng ying, lee o'dan
Got a lot of weird orders
12 years of internet stores
Ms. Mclaren has been running a web store for 12 years, with two crowns in the store. "closed the shop, couldn't stand it." on 24 july, she had no choice but to interview a reporter from the triple metropolitan newspaper。
At the beginning of july, ms. Mcmahon's internet store received a large number of “wrong” orders: a large capacity of sunscreen protection five bottles at a time; hand-made pearl necklaces with the same address, with the receiving address at the rookie station and the telephone number being virtual. It was detected that the order might be unusual, that ms. Mac tried to contact the buyer and that a message from the platform had not been answered for several days。
“the initial deduction of $19 and $32 in small amounts, followed by the receipt of nine successive withdrawal notices of $900, was to be found as a bond for the deduction of the penalty for the delivery of goods and the missing goods, and the platform has paid compensation to the buyer.”
“perhaps the customer wanted a gift.” with this assumption, ms. Mclean shipped the goods as ordered information。
The dramatic scene took place in the early morning hours three days later, when all the above-mentioned necklace orders applied for a refund on the grounds of “mistake/multi-shoot/do not want”, and the platform passed the request for a refund。
“i checked the logistics, the goods were delivered to the receiving address, but the information remained unanswered and no one was able to communicate. I had to contact logistics to recover the package and reduce the loss, but the time deposit was withheld.” ms. Mackenzie expressed outrage that, as a matter of course, consumers could be returned if they were dissatisfied with the goods. “refunds are the normal process, and if there is a quality problem with the goods, our merchants also bear the cost of returning the goods
Since the sunscreen for sale was a large bottle, one bottle was enough for a summer, and the communication had been unsuccessful, ms. Wheat did not deliver the goods decisively because she believed that she had reason to question the other party's malicious orders. Failure to deliver the goods within 48 hours of the promised delivery time, 5 per cent of the actual amount of the goods delivered was punished for “delayed delivery” and 72 hours after the delivery was delayed were not shipped under the “deficit” penalty, with 30 per cent (up to $100) of the actual amount of the goods delivered。
Ms. Mckay calculated that the 10 orders for necklaces and sunblocks were all for “delayed delivery” or “deficit” of various amounts from the bond, resulting in a total loss of over 1,000。
What made ms. Mac more desperate was that she wished to reject the buyer's application for non-refundance through a complaint, but that the platform required the seller's complaint order to submit a letter certifying the stamping of the delivery company, with a 24-hour deadline. In response to ms. Macquest's question, it was not possible to issue a certificate similar to that with a stamp, “there is no way to file a complaint, no way to prove it, no way i can do it except by being forcibly refunded”. After accounting for the operation of the internet shop and considering it calmly, ms. Mac finally decided to close it。
The returned shoes are badly worn and cannot be sold twice
During the interview, many vendors were said to have been affected by rules such as “freight risk” “unjustified return”。
A woman shoemaker posted on the social platform that the wear of the soles of the shoes returned by the buyer “7 days without reason” seriously affected the second sale, that the seller appealed against the return, that the buyer requested the intervention of the platform's guest service, that the buyer be advised to find out whether the shoes were defective or not. “the buyer simply needs to say that the size of the shoe is not correct, so it can be judged that we have a quality problem and that the refund is successful. The returned shoes were badly worn and could not be sold twice and had to eat their own dumbness.”
In her interview, ms. Mac also mentioned that a close friend's internet store had been buying jewelry and that the customer had been wearing a month-old ring and had said that it was to be returned. Friends negotiate with clients, the rings can be changed free of charge within three scales, and the other side refuses and then claims a refund for “i don't like”. “in a month of jewellery, applying for a refund, the buyer's application quickly passed. What is the point of passage?” ms. Mac is as puzzled as her friend。
We'll be out when we're done shopping
The high rate of return has caused the internet store to suffer
Net buyers are highly competitive, and “freight risk” is set as a threshold for business access at major proxies such as “618” “two eleventh”. The fact that vendors have to buy their own freight insurance to participate in the promotion increases the business pressure. The founder of the inman women's dress, jianhua fan, publicly appealed for the involvement of the authorities in combating “compulsory freight insurance”。
He made a write-off and a return order in the garment industry, at a cost of about $15 without any benefit, equal to the commercial's advertising fees and the inputs of packaging, couriers and couriers. The cost of the loss is more than $300,000 if it is calculated at an annual sales rate of $10 million, a per capita cost of $200 and a conservative return rate of 40 per cent。
“the negative impact of compulsory freight insurance has severely undermined business confidence.” according to fang jianhua, not only does the return of large quantities of goods adversely affect the consumer experience, the efficient use of social resources, but it results in a large amount of waste of packaging, disruption of production plans, and inefficient costs, while instilling in the user's subconscious the impression that the brand product is not good, “at the same time, the imposition of freight insurance has resulted in an increase in the amount of inefficient inputs from businesses and the diversion of resources from product development”
Many of the businesses interviewed indicated that the “freight risk” disguise increased the rate of return of goods, which in turn affected the weight of their retrieval. Ms. Zhang, who sells utensils on the electrician platform, posts: “i'm sorry, i can't play, i'm out of freight.” her shop had received dozens of returns in one day and had been processed, seriously affecting its normal operation。
Many buyers with a high rate of return have said that because of freight risk, shopping is done without a demand-side perspective and without any need to buy, like or like. In fact, simply handing over the costs to the seller, no one will pay for the sale, and the wool will eventually come out on the sheep, and the honest buyer will share the wool taken by the wool party。
“when i did not take freight insurance, there was almost no return, and the rate of return rose sharply.” according to ms. Zhang, the sellers can also compromise when the platform is in a hurry, “because the platform is involved in activities, it is mandatory to cover freight costs. If you do not sign up, there will be a lot less traffic and the platform will test your participation.”
Combination
“unjustified return”, non-refundable into electrical trademarks
Today, “7 days of unjustified return” cover not only the major electrician platforms, but also the special online trading platforms that are gradually being exposed to radiation. This year, the 1688 wholesale platform adjusted the 7 days of unjustified return services rules to support 7 days of unjustified return of goods, with the exception of custom-made products, digitized goods and special commodities such as newspapers and periodicals, which entered into force on 2 february 2024. It is worth mentioning that the “free fish” platform for second-hand trading in goods has required business vendors to provide “seven days without reason” since 2022。
The reporter for the triple metropolitan newspaper found that since 2021 there has been a no-refund service, internet buying platforms have followed up. On 25 december 2023, the scavengers rules were changed to add a new article 23 that would provide the basis for quick refunds or refunds of goods, based on the platform's own large data capabilities, to recognize multi-dimensional combinations, after the buyer initiated sales that were appropriate to the circumstances; kyodong has also amended the general rules for the handling of business disputes on the kyoto open platform to support the non-refundability of money in the event of a transaction dispute when agreed upon by the user and the merchant。
